Grand Millennium Shanghai HongQiao

Staff were helpful and kind

we moved to three rooms because we were unable to regulate the heat nor the AC. During the day the room was very warm on one side of the hotel but we could not regulate the AC and hardly slept at night because it was so hot in the room. We moved to the other side and it was too cold during the day be we could not regulate the heat. This is a common problem in China because it's a communist country that regulates everything. BUT to pay Western prices I expect Western conveniences like being able to turn the heat up or down to get the comfort level I prefer.

Very grand and clean hotel with friendly staffs.

So far nothing

Clean rooms and friendly staff

Its a bit far from the city center

Very clean well speaking English and very friendly stuff ! Big 5 start to jack

Excellent room, like a new, perfectly clean. The room was silent, with no external noise. The reception was 100% supportive and nice communication. Highlighting the Italian guy who was so professional, and the communication with him was excellent. The breakfast is plentiful and has a wide selection.

However, it was winter, the sun heated the rooms during the day to more than 30C. The A/C cooling did not work. This is understandable from the aspects of cost-saving and environmental protection. But 30C was too warm. The spa area is not up to the standard of this hotel. It would be nice to improve.

Very convenient location: 10 min car ride to Hongqiao airport and Xujiahui Grand Gateway Grade A shopping mall, 5 min walk from MTR station,

Not really

The room was spacious, comfortable and well designed.

Staff were cold.

The English-speaking staff, room cleanliness, room size, and location were all above expectations. The hotel was renovated in 2019 and is in a great location: close to line 10, which connected me directly to tourist hotspots -- and the Hong Qiao airport, which is great for domestic flights. Also unlike other hotels, this one had strong air conditioning in the summer and winter seasons.

Stronger enforcement of no-smoking policies. Although there are signs everywhere, other guests tended to smoke cigarettes frequently.

Good value. Large clean rooms. Good breakfast (good value if you buy 24 hours ahead). Kids liked the fact that they somehow can get google and YouTube in the room

Other guests smoked in the hallway. I didn’t see them but smelled the smoke….

The staff were kind, polite and welcoming, from the front desk to the bar & cafe. It feels like coming back home. I love the cleanness of the room. Also the room was very spacious. Location is good for me.

One male manager at the breakfast greeted to a white guest but did not even look at me when handing me a cup of coffee. Maybe I am wrong assuming it was because that I am an Asian. But anyway, it was very crowded that morning. Staff worked so hard.

The staff was very accommodating and responsive to a few minor issues. The international breakfast options and coffee machine was greatly appreciated. Bar and lounge are comfortable, drinks were reasonably priced. Rooms and bathroom are clean and modern.

Troublesome check-in with miss-understandings and what seemed like a little deception by the gentleman at the front desk who stated I need to pay cash because they do not accept international credit cards. This is a bit strange for an international hotel, and I was able to pay with my business card with other staff members after.

The suite was the perfect way to celebrate my birthday! I absolutely loved it here. I wished I spent more days here so I could just relax in the hotel since I’m traveling all over China. Honestly loved it. I couldn’t asked for a better way to celebrate my birthday. The staffs were also so kind and friendly. I would definitely come back and stay here.

Room is spacious and comfortable.

WiFi signal is not weak. Not able to do a proper zoom meeting and WeChat call.

Room size is big and comfortable.Very good price if you don’t mind traveling a bit for food and shipping.

Location is not the most convenient. It is about 10-15min walk to the nearest Metro. There is also not much to do near the hotel. The carrefour at the next building was unfortunately closed. The mall was quite deserted. Front desk was not the most friendly on check in. They pick up my credit card and charge an amount without stating it is a deposit. I had to ask much later when I noticed an unusual larger amount charged to the card.

Excellent service, nice room, friendly stuff. My first choice in Shanghai

Staffers are very friendly and helpful. Special thanks to bellman Mark who helped us to call a taxi.

Location, staff

They charge for everything, even a coffee in the lounge

room service is good, and they have a very nice swimming pool.

unprofessional reception, waste so much time searching for my booking number.

i will return as i hv faith in Michael & Internet

terrible front desk, mostly. Twice my hotel car was messed up by them !!! DID NOT TURN UP !!!

Bed is very soft and comfort; breakfast was very nice!

We smell some smoke inside the room; the location is a bit far from the centre