Conrad Guangzhou

The location, the facility, and the service.

Little bit about hotel policies and some restaurant staff.

Great view, great location, great facilities! The staff are exceptionally nice - they upgraded my booking with complimentary breakfast for two knowing my Gold Hilton membership. We forgot our pills at the room and they contacted me via both email and phone call to offer to mail them to me - which arrived swiftly the next day.

Not sure if it's Value for money

advanced payment gets too long to return to my bank account , i am not even sure if it has been returned 1,5 month after my stay in the hotel.

Room is big and clean, good location, nice view of Canton tower and next to igc mall. Overall the staffs are helpful except the check in/out counter.

The check in/out front desk staff are not so friendly and not so professional.

every day they prepared us a food package to take with us to the Canton Fair

Disappointed with breakfast, it was average and not a lot of choices.Best location right next door to the shopping mall.

Food is average and coffee is horrible.

I had a room with an amazing river /tower view! Very big room. Interior design was cool. Future already happent in Conrad!?

Everything was amazing! I would like to come to guanghou because of this cool hotel

LocationPremium lounge

Customer serviceStaffs are rude especially the receptionsThey don’t help solving any problems for customers.

Exceptional food and service at the Chinese restaurant Yun Pavilion on the 5th floor

Excellent service as usual. Great location. The view is always fasinating. The staff is always friendly and competant. I especially like the staff working in the receptionist and the conciege. They are very caring, proactive to customers' needs and super kind.

We have the best view of Canton Tower in our room.Next to IGC Tianhui Plaza shopping mall easy access to train station and lots of restaurants just across the hotel walking distance.

Nothing. Overall was good

A good location is attached with great shopping mall, another shopping mall just crossing the front road of the hotel, walking distant with ancient buildings oeprate as shop and restaurant. Room is modern type, very clean and silent. Very nice view to the Guangzhou Tower and the river. Breakfast is good but not superb. Staff is helpful.

Location and cleanliness , mini bar

Pillows are not comfortable

The service is excellent. During my last visit, I gave the comments that the breakfast-room service can improve. Now after one month, when I re-visit, I certainly see the great improvement. Staff are experienced and are very caring. The staff at the concierge and luggage transfer department are also super friendly and helpful. They helped me many times with heavy luggages and deliveries with friendly smile. When they helped me set all the luggages in the taxi, they even told the taxi driver which gate they should park in the airport for my airline.For the receptionist, this time, I run into another small problem. The room I first checked in only has one sofa (for a twin bed room) and the sitting place was not sufficient because my I was travelling with my Dad. They immediately found a nice solution for me, efficient and helpful. During the midnight, I asked for some cleaning service due to my kid. And the cleaning department came to attend the matter immediately. The location is great. Please do visit the IGC tower right next to the hotle. You can find everything you need for restaurnts, deserts, and of course shops and entertainment. You can see the landmark Guantzhou tower right in front of the hotel (if not within your room). I definetely will come back. Thank you all for the great service and good memory!

Hotel location is great. We booked a room with tower view. View is fantastic. Cleaness is also up to standard. Beds are comforatble. As for the staff and service, the receptionist, the conciege and all the staff except for the breakfast room. However, the breakfast is great! So I can accept some minor discomfort from the staff. The breakfast has lots of choices and very delicous. The soup and the noodle soup and the dim sum are must try! Swimming pool is big and quiet and do bring a swimming cap if you want to swim. In general. We are very happy with Conard GZ. The booking office cancelled my booking 30 minutes before my arrival due to some miscommunication with booking. The receptionist was there trying to help. She was patient and tried to offer solutions.

The breakfast room staff needs better training. For example, my daughter ordered a cup of tea, and they bring a cup of hot water. The booking office cancelled my booking 30 minutes before my arrival due to some miscommunication with booking.

Value for money.. Rooms were spacious with quality amenities, and river view was spectacular. The spa was amazing especially with the guest discount!

Located conveniently within walking proximity of food and shopping. Advanced body sensor in rooms to save electricity and room card.

The location was great and lovely view from the room.

The breakfast was okay we expect something better. Food variety and quality can be improved.

Wonderful room Superb breakfast and a great location in the centre of things and near a host of restaurants and bars

Locaton is great. The hotel has very nice city and river view. Very new and fancy high end hotel, very spacious, very clean with confatable beds. Toilet is in a seperate room with a sink, which is super nice. The toilet is morden with nice features.The cleaning lady named Nancy was very kind to accomandate with our schedules. She does a great job.Most of the staff are kind and helpful. The boys work in front of the door outside are very nice and highly motivated to help for geeting a taxi and give directions.

The concierge is short of people for raining days since many guests want to borrow umbrella to get out, although there is an umbrella located inside the room. The process of borrowing an umbella is kind of slow. Wish front desk people can willingly assist. The breakfas and the dinning were too expensive. I asked a front desk lady for neayby dimsum restaurant, but she shake her head saying she does not know. She did not ask others for help. Wish all the front desk people could be more familiar with the surroundings.