W Guangzhou

clean, food was good, and the style of the place

The staff were amazing. I had a problem with my card when I arrived in Guangzhou. The staff and the manager helped me with that until my friend came. Thank u so so much. I will recommend this hotel and will come back again. U guys are awesome ???

Clean and big rooms.When you enter the hotel you smell the cleanliness of the hotel. Great service

Everything

The new bar at the entrance of hotel has many people at night and is noisy and sometimes uncomfortable

Location is excelent and rooms are luxurious

Mornings are a bit noisy because of car horns

Hotel is located about 10 minutes walk from the Linjiang Blvd / Huacheng Square and 20minutes to Pearl River at Zhujiang New City where modern office buildings and high end restaurant/branded goods are located. I felt that the check-in counter was a bit too hidden and small. We were upgraded to the city view at the higher floor. Spacious and clean room with automated curtains and toilet. The toilet was separated from the shower and vanity top which was ok to me. Reception was very helpful and proficient in english. Even the staff at the lobby entrance was exceptionally helpful.Breakfast buffet was good. It had quite a large spread of chinese cuisine and western breakfast.

Not that convenient if you wish to take the metro. Better to take taxi or e-hailing.

It’s was a quality hotel and super clean and staff were excellent customer service was amazing and they spoke English which was super helpful

The senior desk staff were very helpful but found that there was issues with our cards paying the bills, some of the team were short and didn't seem to want to assist us. When we asked for the manager the issues were easily resolved.

I was very ill and i had the best Congierge service by Steven. He really helped me with all my request.

Clark Huang at the concierge has been a great help to us, an elderly couple, navigating the places to visit in the GuangZhou city. His patience and attentiveness to details had made our stay in W Guangzhou a very pleasant and memorable experience. We are so glad to have chosen W to stay in GuangZhou and the service support from Clark and the team of staff at the front desk are highly commendable and deeply appreciated.

There are a lot of choices for breakfast but for us who stayed 6 days eating the same offering can be boring and would prefer if some changes be made to the menu every 2-3 days. The bed pillows and mattress are too soft to support back for comfort over time.

Mr. CLARK, was super helpful, he assisted all throught my trip, kind and very professional.He made my stay easy and I will return to W hotel guangzhou because of this.

It was a great experience, cozy and spacious rooms, excellent breakfast, a large selection and even freshly squeezed juices made by hand!

The only downside was that the staff didn't speak English very well, so sometimes it was a bit difficult to communicate, but they were willing to help.

Mr Roy is help for everything and all what I need, including reservation and late check out coffee machine. I like W, I will stay here more. Also thank you for Teresa.

1. The lobby. 2. The rooms are comfortable and well equipped.

There was only one male receptionist who could speak good English and was kind and helpful. The girls at the desk were useless, had problems both in understanding and speaking English. Honestly I expect more from W.

break fast is good, the have fruit station, egg station and other station for different kind, the only missing is Halal food, or at least to have an idea about muslim visitors if they are willing to welcome them, its hard to check the HALAL,

service, due to not enough staff availability, after we finish the first round of breakfast, no one is taking care of teh used dishes at table, only one day i found extra staff which they manage to do that, one more critical which not all staff speaks English well, someday we struggle to order hot skimmed milk.

Good

My friend lost her ID card for 5 minutes at the front desk. She looked everywhere. It turns out that the staff had it in front of her computer.

Amazing service! The hotel was just stunning with a great view. I especially loved the wellness centre as it has wet room, sauna, gym, magnesium pool in the private bathroom ? even the smell was amazing ?

A nice 5* hotel overall. As one would expect from W brand, rooms and common areas have extensive design work. Rooms are large, beautiful and very modern. So the physical infrastructure gets 10 out of 10.

Staff speaks very limited English. Even the switchboard operator could not understand very simple requests. Staff at Reception spoke better English, Overall, service gets 6 out 10 due to language issues.

From outside it looks nice hotel , room interior looks good but toilets needs proper maintenance , floor corners looks broken and smells odors

Shower room looks old

Excellent. Location, staff, FOOD, comfortable, large rooms always at the W. We spend a long time here, the staff grew to know us quickly and provided an extremely high level of service. We had our toddler with us, and she was well looked after, with a full size cot, and her buffet meals free of charge. The wait staff were always very hands on in helping us with keeping her entertained while we had a drink at the lobby bar. The check in staff weren't English speaking for the most part, so be prepared to use a translator app. There was a tall gentleman, European, who assisted our every interaction, he was an excellent leader and asset to the W team at Guangzhou, and really made our experience one to remember. Thank you.