Sheraton Guangzhou Hotel

Clean, close to train station and mall

Water shower should me more strong

The location, cleanliness, spacious and also the underground shopping connection.

The location very good near all shopping places

The price very high.The staff very very friendly but they don’t speak English.The design and decor of room very normal.

The staff were so nice and helpful especially Ms. Crystal Liu, thank you all

No SPA

nice location. liked the welcoming fruits. clean room

the pool was not open when I visited.

We had a wonderful stay at this hotel. The location is fantastic — just steps away from major malls and only a few minutes’ walk to the metro, which made getting around incredibly convenient. The overall environment felt pleasant and welcoming, and the staff were consistently kind and helpful throughout our stay. Our room was clean, comfortable, and well-maintained, making it easy to relax after a long day out. Overall, a great experience and a place we’d be happy to return to.

The only downside was the walk to the metro. There’s no sheltered path, so it can be inconvenient on rainy days. The mall entrance also only opens after 10am, so early risers can’t use it as a shortcut. We also noticed that e-bikes in the area can be a bit overwhelming. They’re not only parked everywhere but also ridden along walkways and pavements, which can feel unsafe at times.

- Location was great- Room was clean + Cleaning service was great- Staff were helpful and kind- Calm room and comfy bed- No extra fees or deposit required

- AC system wasn't cool enough

We stay for 6 nights to attend the Canton fair. All at the hotel is excellent, very confortable beds, nice big rooms.Location and breakfast excelent. Very nice people at front desk and very specially the Concierge Charles, who help us buy on line suitcases and gave us all directions to restaurants and help us in all we requiere, it was like having a personal friend, shopper and translator.

We just have an issue with food at room service: at their room my sons order room service as fish fingers and nuggets and fries and got intoxicated, we believe is from one restaurant of the hotel, but for our other room my daughter and I order fried rice and noodle soup several days and we were ok. The very nice gentlemen Jeff at front desk buy for us Gatorade for free and the lady manager also at the front desk help us and walked with me to the mall pharamacy to buy some special salts for vomit, at the end of the day they were recover.

Located perfectly between malls, comfortable and clean

Excellent location, friendly staff, very clean, and we loved the breakfast. My husband said he’s never seen so much variety at a breakfast before. Definitely coming back next year.

Excellent hotel! Clean, spacious, and updated rooms. Fantastic service and hospitality. And the breakfast buffet was really worth it!

I love that the staff spoke English. The location was great we were surrounded by malls, and the subway was very convenient. The size room was excellent.the breakfast was great but i feel the price was too expensive. I love the variety of food. The bellmen were great they assisted us with basic information, and they know the area well.

I was not prepare for the security deposit being the total cost of the room. The fridge was temperature was very poor.

From the moment we arrived, the door man, front desk to concierge were attentive and efficient. Rooms were well kept, spacious and very comfortable. The hotel is connected to the mall, which means at least we were able to avoid the extremely hot weather a bit. Many shopping and good restaurants nearby. I highly recommend this hotel for a short stay in Guangzhou.

Everything.

The cold jacuzzi was broken and it was very upsetting as I usually book this hotel often the nuse the sauna the gym and often the cold jacuzzi.

Excellent service, clean, comfortable, good location.

Nil

Very good location, convenience for everything Restaurants are all around, the shopping mall 3-4 malls in walking distance 50-500 meters. Recommended!

Very comfortable bed, great room, good view, breakfast had a good range. Excellent location.

I think the pool could have more facilities for food and drinks. Cocktails etc.

+ perfect sleeping+ clean new room+ good restaurant food+ lively international atmosphere

– dated spa and pool– horrible view from the room at poor blocks (strange feelings)– you have to make kids bed yourself

Location

I noticed that an amount has been blocked on my credit card without my permission. Normally, if a deposit is required, I prefer to pay it in cash and settle everything at check-out.Additionally, blocked amounts usually take at least two weeks to be released back to my account, which is inconvenient.

- The Location is perfect & connected to shopping mall- The view was nice.- Wide & Well-equipped room.- Cooperativeh Staff.- Nice atmosphere of the Lobby.- Clean & Comfortable Hotel.-Diversity of food in Breakfast.