K11 ARTUS

The view and the service.

What’s not to like. It was gorgeous

the room facilities, the space, the art pieces every corner of the hotel and above all - the superb view

breakfast should be buffet and the internal navigation that we have to change the elevator at 10F

Breakfast staff and meals were exceptionally good. Staff were extremely accommodating and allowed us to vary our choice of breakfast

We liked everything

Everything about K11 was top notch. Location was in the heart of the city, connected to a mall and grocery store that made it super convenient. Stayed in the Harbor Studio and the room was superb. Great A/C, water pressure, comfy bed, great view of the harbor, quiet and the staff was excellent…this was my last stop after backpacking around Asia for a few weeks so having an in-room washer/dryer was also wonderful. Yes, it’s a bit pricey but worth every penny.

Nothing to not like

The studio was excellent—spacious, clean, and very comfortable. The balcony was a highlight with stunning views over the harbor. The room itself felt modern and well-maintained, and the staff were polite and helpful

The breakfast was very disappointing and definitely not worth the extra charge. It was a limited set menu with only one dish and one drink per person, which is far below expectations for a property of this standard. Service was also extremely slow—we waited more than 45 minutes just to get a simple egg dish.

Very elegant. Comfortable rooms and great service.

Location not very close to Nathan road and the rest of TST but that’s fine.

Everything about the hotel was amazing, starting from the special scent of the hotel that can’t be described to the reception from the staff during check in to the room it self and the facilities it had to the swimming pool and gym. Staying here was a lovely experience. The hotel is located in a perfect place viewing the Harbour. Had a direct link to the musea mall. Steps away from Nathan road museum of space, museum of art and avenue of stars. Highly recommend

The breakfast experience was not that great. The food quality was top notch however having breakfast as a set menu is not very practical and options are not that much to choose from.

The location is quite nice in terms of view. The balcony overlooks the harbor and at night the lights are beautiful, but not obtrusively bright. We’re from California, I surprised my girlfriend with an international proposal in Hong Kong. This hotel was the first of few that we stayed during the trip. Prior to arrival, I was able to talk with the guest service staff via “WhatsApp” and coordinate a room decoration surprise for her after I popped the question in Nan Lian Garden. They were incredible in helping ensure that aspect went smooth, with so great touches. I made a few detailed requests and each one was delivered just as intended. That was top notch and I thank them for the help.

The location can be difficult for foot traffic in terms of crossing the street which means transferring underground, so can be quite disorientating for first time guests. The main issue is onsite staff which can be non existent or simply uncaring when actually present. My first interaction when checking in was borderline pleasant, the second interaction made me feel like we were an after thought and not worthy of their time. The room was over $1200 a night and we stayed for 4 nights, so a decent amount - meaning I would have liked a little more patience and welcoming. We stayed at other places in Hong Kong / Macau for half this price and received far better attention than that. There was a “butler service” which we used a few times just asking a couple questions via testing. We didn’t feel the person was providing any services. That was hit and miss, nothing extraordinary and might as well have not had one. So service needs attention.

Great location, comfortable rooms, breakfast with an amazing view of the harbour

Location, staff, clean….

Every thing was excellent

The amazing view. Staff was very professional and friendly. We will combe bac to this property for sure

-Room size.-Location-Facilities.-Stuff

Space: for a family of four, it’s hard to exceed a size and layout as the Harbor Two. You get two bedrooms, one with a queen and another with two twins, each with their own bathrooms. You also get a kitchenette, washer/dryer machine, a dining area, a lounge, and balcony. You can spend time in the apartment and not feel claustrophobic. There is a wrap around balcony where each bedroom gets its own balcony. Location: aside from the harbor views from Kowloon overlooking HK Island, you’re well connected by public transit with TST and East TST situated under the building on level B2. We stayed on the East end of the complex in the residences section, which tended to be quieter and have its own set of elevators going to the ground level as well as the shops and food court/playground plus the parking level. In addition to a diverse range of food choices on the B2 level, you also had access to the parking level. Staff were kind, courteous, respectful of your space if you needed downtime.

The price is on the high end but you get what you pay for. For an overnight stay it’s probably overkill but if you’re staying 3 nights or longer, you’ll be very comfortable. It would have been great if they had travel sized laundry detergent in room. The marketplace at the mall unfortunately had very large containers only.

The harbor view and balcony are amazing. Everything is modern and new.

Location and staff

Changing elevater to reach the room and there was no early check-in

Location. Facilities, employees unbelievable. Never had such a high level of service at any property in the world including much more expensive properties.

Elevators a little confusing but figured it out

Very good view of the harbourClean roomStaff provided small age appropriate slippers , stool, children’s dining set Requests for any additional things were provided almost immediately

Nil

spacious room - amazing view from balcony - washing machine - cleanliness - great shower - gorgeous toiletries -comfy robe & slippers

limited food options on site - delivery from mall - but not always available when we tried

Central location for Kowloon and Hong Kong island. Star ferry terminal on doorstep as was shopping mall and eateries. Staff could not do enough to help and the apartment was stunning. Beautiful balcony overlooking Victoria Harbour which was busy all day with leisure boats etc.

Leaving this amazing accommodation.