The Royal Pacific Hotel & Towers

The location

It advertised that it had a airport shuttle. they did not and I had to pay an extra $80 for taxis to and from the airport

Convenient location, decent size of room for Hong Kong, friendly staff who were quick to help.

The size of the rooms in the tower.

- The minibar in the room should be free. - Slow wifi in the tower.

I love my million dollars view overlooking the Hong Kong Island. The location was very convenient to all my itineraries for this visit.

I was trying to rest and sleep in a little in my room w/ the DO NOT INDICATOR ON but housekeeping keeps calling me asking if they could come in to clean. I told her that I will call down once I'm ready to have the room clean, but she like callled again.

pls replace the directional sign @21st floor going to 22nd floor rooms in tower area it is misleading

Small rooms They wanted not give what was reserved

people in concierge are so nice and kind. I got a lot of helps from them for improving my travel.

Very good hotel and location.

Location was perfect and hotel was top class

Accessibility to malls and taxi transport

toilet with no bidet but manageable

Old unkept property with awful rooms and mostly views of next door building. Lobby is cheap.

Reasonably priced . Very very near Harbour City . It’s clean . Location is very good . Lobby in the hotel wing not crowded . Actually , few people only like 2-4 including us . I like the hotel wing bec ground floor has access to Canton road

Shower was not working . However , they replaced the whole shower mechanism the following day . Very satisfied .

Room is comfortable , big space good for family

No ramp between step, not convenient for carry luggage

Nothing much

Price, construction of the structure, it’s a self service hotel. Might as well be a service apartment and the price is crazy for a corner Harbour view. Insane!

Good location

Staff. We tried to check in with our 2 room booking but we told there’s a construction (found out later on there was no construction) in the tower we were originally booked in and that it would be noisy. We were told that we’d be given an upgrade for an additional hkd700+ (40 sqm) and hkd 1299 (65sqm harbourview room) to move to a better & quieter tower. We asked for rooms on the same floor and were told the only options were two 1299 rooms, both of which would be the same, except one would have a harbourview room. We agreed to this but when we moved into our rooms, found out one room was significantly smaller than the harbourview room. We went down to complain and found out the smaller room was only 40sqm. Turns out they gave us the 40sqm room even though they charged us for the 65sqm room. They eventually reversed the charges but they would not have done that if we did not find out and complain. In addition, we were told our rooms had 2 breakfasts included for each room. But staff kept trying to charge us for the breakfasts, both while we were eating and also as we were trying to check out.

I've already stayed at this hotel before, it has a very good location and the rooms are clean.

The rooms need renovations. The shower is old and still has a tube with a curtain. All modern hotels have gotten rid of this kind of shower.

I've got an upgrade for this visit, and the room was very good, but the shower was the same as the lower rooms, so the experience was not perfect.

The bathroom needs renovation!

Everything was good. Dehumidifier and air purifier in each room.

Rooms might have mold problem due to high humidity.. Hotel found a solution by putting dehumidifier and air purifier in each room.

Location was ideal for us as we arrived by train and only had a day and a half to explore staying this central was a big bonus.

Room was tiny and even though we selected an option avaiable when we booked for two larger beds we were told that cost extra. i would say the listing was misleading

Location was good, very central and near the West Kowloon station.

Check-in was one of the slowest we’ve seen, extremely long. We were not given the room that we booked and were given an accessible room.The room was small, old furniture, wall paper was peeling of the walls, there was mould in the shower, smelt like cigarettes. There is carpet everywhere which makes it a pain to roll your suitcase around. I’m not sure how this is considered a 4 star hotel, I would give it a 3.After complaining about our room, we were offered a small upgrade, but decided to change to a more premium room (suite) entirely which was still very old and still had some mould in the shower. Do not recommend, there are better 4 star hotels in Hong Kong. Only reason to choose is for location near the station, if not, avoid.