Cordis, Hong Kong - Langham Hospitality Group

Perfect location comfortable beds and the ataff

It was difficult to communicate in english And out side the hotel was worst especially with taxi drivers and the fat that you can't pay with credit carts almost anything

The staff was amazing! So helpful and kind.

Location

Celia was fabulous at the front desk. Found a way to get us checked in early. And Fa and several of the staff at the breakfast buffet were great. The breakfast buffet was a great place to start the day and the 6th floor Michelin restaurant was the best tasting menu I've experienced

The room was bigger than most other Hong Kong properties and our staff in-charge, Peggy, was excellent. She helped to keep our room super clean during our stay and also greeted us warmly each morning.

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Great hotel, really good location nice staff and amazing breakfast buffet. Vinod and the breakfast crew really do a great job and totally make breakfast a really good experience. Highly recommended.

Buffet and bathroom was amazing. Also excellent location

Location was great - especially if you are traveling from mainland via bus.Anybody who has lived or traveled to Hong Kong knows that apartment and hotel rooms sizes are teeny tiny. And sometimes your room may be overlooking another flat that's a stone's throw away. I happen to get the Premier Twin bed room with a view of the water and the HK Palace Museum. Filtered drinking water in glass bottle was provided. You can ask for more. Much better than providing plastic bottled water or having to buy water from outside. The fitness facility is spacious and offers enough equipment - but that's to be expected for a 5* hotel.

The check - in process took too long. We checked in on a Sunday afternoon and there was a long line. There were four front desk staff checking people in and all of them were just taking too long. We waited over 20 minutes for our turn to check in. This was unacceptable for a 5* hotel.This was a 25+ year hotel and there were signs of aging. The toilet was situated too low. The toilet paper was also located too low. We had the Premier room and there was a bathtub which took up a lot of space. I know this was originally designed like that but it could've free up some valuable real estate. Plus how many people use it?

Accessibility from the mall and MTR was so convenient . The room felt clean and spacious. Did not have the breakfast but the mall is literally attached via a walkway and there are plenty of places around at street level. Also Ladies Night Market being so close was perfect.

The gym was closed all the times I wanted to go

The pool, facilities and location

We greatly appreciate the convenient location of the hotel and the effort to add extra pillows for pregnancy comfort (we contacted the hotel in advance to make such request). Location is a couple hundred meters to the Mongkok Station and literally across Langham place. We also appreciate the quick and no fuss check-in process.

There were a few notable improvements on cleanliness, particularly on stain, dust and molds. We told the hotel about these quite thoroughly via email and they responded with apologies. Other than this, there was no other immediate action done to rectify our experience. Such details made our stay feel less prepared than anticipated and made the room appear below the standard we would normally expect from the Cordis Hong Kong, especially since I requested for the Team to ensure cleanliness as guests have specific health sensitivities and requirements.

The hotel location is the best... it's close to evrything... shopping and MTR connected... so it's very convenient. Love it

Awesome view from our room on the 33rd floor. Nice pool area, great concierge service, and good amount of options for the breakfast buffet. Good location as it is easily accessible from the Mong Kok MTR stop. Would stay again.

The location is good there’s connection bridge to shopping mall.Also the hotel has free Taichi class which is great.And breakfast is very good with a lot of variety of food.

Due to an early flight arrival time, we arrived at the hotel several hours before check-in time. Understandably there was no room available at that time. Whilst we were preparing to store our luggage & go out, we were delighted to be advised (within about half an hour) that a room was now ready. The front desk staff were impressively friendly & helpful.Location was good with connection to a shopping mall, close to MTR & food outlets.Although rooms were a bit outdated, importantly they were clean.Would consider this hotel again if back in HK.

Bit outdated & some items looked worn out e.g desk lamp (room was clean though). Inconvenient placement of toilet (too close to sink) & toilet roll holder.

Breakfast was excellent. The omelettes were the best.

2 Things:The happy hour started too late for Americans. We like to have a drink, eat early, go to bed early and start early the next morning. The tv speaker in the bathroom was too loud and annoying. I couldn’t figure out how to turn it off.

Staffs, breakfast, cleanliness, location connecting to the mall

Beds are too small.

Perfect location and adequate room size with comfortable bed and sufficient pillows. Cleaning staffs were polite and attentive.

It took me around half an hour to get my check in queue. There were only 3 receptionists at the time. One of them took more then half an hour (since i arrived, the whole queuing time of mine up until i have got my key and they haven’t finished their checking in process!) That left only two receptionists to serve their customers. I couldn’t help but notice that time spent per customer check in is way too long! Though the receptionist who check me in is polite. Apart from that, every aspects of the total stay is nearly perfect.

Staff, location, comfort, lounge.

We had a wonderful stay at the Cordis hotel. The staff were very nice. Due to delays and our late arrival, the staff were helpful in telling us where to dine in the late evening. The rooms were clean and we had an excellent view on Hongkong. The beds are comfortable. The breakfast has a wide variety to choose from and everything is fresh and some are locally sourced. The location of the hotel is great. The metro station grants a quick access to everything within Hongkong to come around. We’re definitely booking the Cordis hotel for our next vacation.