Santa Anne By The Sea

Clean tidy room, has all essentials, easy access to beach, away from the hustle and bustle of surfers, lots of restaurants close by

Street

It was dirty, cockroaches crawling around , the property hadn’t been cleaned from previous occupants, dishwasher hadn’t been emptied, sundries hadn’t been replenished. There was a consistent funky smell in the room, A/C filters obviously hadn’t been cleaned in some time. The shower hand held head was squirting from multiple directions and the mixer tap was damaged therefore making it difficult to adjust.

Convenient location closer to shops, convention centre and the beach

A bit more cleaning would have gone a long way

Location

Couch and carpet not good and had a smell

Location was fabulous! Walking distance to the beach, Broadbeach town centre, entertainment centre, public transport and Pacific Fair

Minimal cooking utensils. No frying pan. Had to cook steak in a saucepan

The location was pretty good - it seemed reasonably close to transport & shopping centres. And the area was pretty quiet.

The smell of the carpet was disgusting, smelt of wee. Husband found items under the bed & in the 2 seater lounge, and also dirty dishes in the dishwasher that seem like they'd been there for a fair while. The bottom halves of the curtains had mould on them - which, for me, being an asthmatic, was NOT good. The reception was unmanned when we tried to check in.

Close to beach and shops easy to get to from highway

Location, parking

No staff on site, supposed to be a no smoking place but man in room next to us constantly smoking in room and it stunk out the place badly. It was disgusting. No face cloths supplied, big cracks in wall by TV, looks like a subsidence issue which needs to be addressed. Very tired apartment, needs updating.

Location

Poor response to issues with unit eg. Broken sofa lounge and chair for dinning table. No receptionist for the bulk of my stay. Zero response when left message with mobile number supplied. Only call back was to see if they could gain entry to the room after being there for 5 days. Reminded them of issues still nothing done about it. I would not recommend to friends

Best location, very comfortable, great price

Freezer didnt work - needed to be defrosted. Icecream I bought melted and had to get thrown out.Lighting in kitchen didnt work kept flickering. Just as well I didnt suffer from epilepsy as it woud have pushed anyone in epilepsy into having seizues.No toilet paper had to ring to get some delivered.

Don’t stay here. Better options elsewhere

We have had to leave the property and purchase other accommodation given the horrible state and misleading information on the website.There were multiple issues with the property including: - The accommodation was advertised with a sauna and spa these were not available or in service - There was a hole in the bathroom wall as if someone had punched/kicked it in - There were cracks on the walls- Outdoor furniture was rusted and unable to sit outside- The lift was working only half the time and we had to carry luggage up and down the stairs which is not safe - The reception was not staffed and I couldn’t get any support with my issues - We stayed in unit 7 and the photos on the website look nothing like the apartment we were in. It was much smaller and appliances were not practical to use to cookect.

Room was adequate and bright

Lift broken for total duration. Owners indicated it would be fixed in a couple of days. No offer to help elderly couple with suitcases 3 stories. No update on repair. Swimming pool never cleaned full of leaves etc. Someone Smoking regularly outside and coming through our doors. Reception never open.

The location was good

The elevator wasn’t working and we were on the third floor, this was annoying because my husband and I both have hip issues It would have been nice to be notified of this issue as nothing was mentioned,Also the reception is barely manned so I had to constantly email for answersThe bed was okay but the couch was very uncomfortable and cheap, no oven or microwave

Downstairs, because lift wasn't working the whole week we were there.

Dark unit. No sunshine. Clothes dryer was heating but no air as fan not working. Could be dangerous as could overheat easily. Spa not working first 4 days there. TV far too small for unit.

Location only. One star ☆Walking distance to Beach, Shops, Restaurants, Casino

ONE STAR ☆ We did not like one thing. Lift doesn't work. Filthy parking bay for the week we were there. Carrying luggage and shopping from basement up 3 flights stairs to level 2. Run down hallways. Badly marked and damaged walls. Broken light fitting in bathroom. Stains on carpets, curtains, bedding (yuk). Grotty couch and very uncomfortable. Everything well overdue for an update. Dirty drawers with food crumbs in it. Dirty cups in cupboard. Shower and kitchen need a damn good scrub clean. Very basic. No staff on site, no reception. Owner located a street away. Would not go near spa or bbq area, very uninviting. Avoid room 13. Worst condition I have seen.

It was nice and handy to everything

I was pleased to be on the ground floor because the elevator wasn’t working the week I was there

Location.

We have stayed at Santa Anne many times. It's very tired now. A kitchen cupboard door was hanging off. Washing machine base was visibly rusted. One tube of shampoo/conditioner only. 3 toilet rolls ok.

Bad

The room was not clean to standard. The shower had mould and the floor in the apartment felt gritty/not mopped. There was someone's else's underwear left behind the curtain and there is more clothing (underwear or socks) under the bed. Definitely did not like the fact that there is a gym facing directly across into the bathroom. People running on the treadmill looking straight into the bathroom window. There is no outdoor setting to sit on the balcony, and the view from the balcony was very average. Definitely not worth the $716 for the 4 nights accommodation we paid for. In fact, we were that disappointed that we only stayed ONE NIGHT packed up our belongings and found alternative accommodation for the rest of our stay making us out of pocket an extra $660 for accommodation. Would be nice if we could be reimbursed for some of the cost considering the circumstances.

good location close to beaches and shops

lift very very slow. microwave had to be washed and cleaned before use.

Location was fine.

Only one key. No microwave. No reception attendance. Unbelievably old slow lift. Large balcony but no furniture. Not worth the tariff.