Hampton by Hilton London Excel

Clean room, very comfy bed. Friendly staff

Breakfast was a little chaotic. Too small a serving area made it not the best of experiences. Food was excellent though

The Airconditioning did not work and the room had a bad smelll which resulted in me getting terrible allergies. The room was unbearably hot. I requested a refund for the 2 days of my stay and l am yet to receive it.

Wonderful staff, wonderful breakfast and everything else was delightful

Slow drains in the sink and shower

The quiet

The location

Accommodations

Early check in for a New Year?s Day

Great location for our stay. Rooms are clean and very comfortable. Staff are great and very helpful. Excellent value for money.Will be back again.

Nothing. Couldn't fault it.

The Breakfast is great..beds are amazing.

Lack of facilities in the room - bath accesorizes, bathrobe, slippers...and either the doors are old and bad or the people are simply slamming them during the night.

Beds were very comfortable! Breakfast was great!

Location. There was an event going on the same time we arrived and some of the roads weee closed. We could not get into the hotel at first.

The initial experience was good it was in a good location with regards to the excel. Breakfast was average at best and the evening meal set up was quite strange. food was very basic and i wouldn't be eating there again.

I was woken up by an alarm going off in someone's room. It went off for 45 minutes constantly. I asked reception after say 30 minutes to ask the person to turn it off. I was told via email that because they had do not disturb on their door and they didn't answer either phone or knock (which i heard no attempt on that room I WAS UP AND LISTENING). Policy states they cannot do anything. so they seem to be happy that i will not use Hampton by Hilton again on the back of this (this is somewhat fine). So note to self......leave loud music/alarms on, do not open the door but have the do not disturb sign on and all is good.........

Kind friendly staff who made me feel welcome, helpful online information

Better travel instructions on how to get there

The brekfast was really good quality and wide variety.It was clean and tidy.Stuff were polite and helpful.

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Really lovely and helpful staff. Very clean property. Super easy check in.

Rooms pretty small but standard.

Staff is great, super kudos to Ina, who is just the best!!!! Unbelievable good mood and welcoming with all guests

breakfast area was a bit hetic in the morning

All OK on that front, Hotel staff very helpful in changing our arrival dates.

Went for a Festive weekend in London, not one Christmas decoration on the site. very sad & disapointing.All other Hotels in that row had decorations in the windows & bar / reception areas. Want to know why really.

Good basic hotel if you're at the excel. Close to 2 DLR stations. Nice size rooms and a good mix for a simple breakfast. Nice to have a bar and simple menu on property.

The low score is related solely to the interaction with the staff from customer relations, as this was the only interaction with the hotel. We booked for 3 nights and 2 days before arrival, but my friend had an emergency medical issue and needed to be hospitalised. I had called and written to the hotel about all this and offered to provide papers to attest to all in order to cancel the cancellation fees for our booking. Even the booking team try to help us but the staff of the hotel do not want to make any exception from the policy. This situation is covered by their policy so I cannot say anything. They charge me as it is written in the cancellation policy. BUT what I cannot understand is why after that, the hotel charged me for all 3 nights even though I did not stay at the hotel? Yes, they returned my money that evening after I called again, but it is not ok to be charged at all for the other 2 nights if I already cancelled.

Friendly helpful staff and a very comfortable place to stay. Ideal for London airport, Excel, and the O2.

A comfortable room with breakfast included.

It is nice place and great area to walk around and close to the train station and other markets. The cleaning staff was really great and they respected my privacy if I was inside and used to come everyday for cleaning.

There was an additional bed in my room which i did not understand why was it there. Moreover, I requested to change my room but no action was taken. Also at one stage, I needed to have a UK style socket plug for my laptop but the reception did not respond in a professional way, i would say the response was pretty casual.

Clean entrance.staff on rep was great.

Food not value for money exp 1 fish cake when it states fish cakes gor £7.00. Breakfast was yek.

A very comfortable bed and car parking facility was an advantage. Nearby walking distance DLR train station is an asset for traveling. Breakfast was excellent too