Ion City Hotel

Clean rooms, comfortable beds, great staff, great location.

A little small, and can be loud on the weekends with the bar next door.

Location was central to everything you’d want to do in downtown Reykjavik. Staff offered complimentary sparkling wine upon arrival! Thanks, Virginia! Very comfortable bed and amazing shower to warm up in after cold days of travel and touring.

There’s a limited free mini bar, but it only has beer and soda.Would love to have been able to buy a bottle of wine from the attached restaurant or get drinks to go back to our room. Maybe it’s an Iceland thing though, as welearned that you can only buy wine at “wine shoppes”and they all close early (like at 6pm)

The front desk receptionist Virginia was the only real reason to go back to this hotel. She was fantastic. Very happy and upbeat, fast to meet every request and seemed to sincerely enjoy her job. That is something that has become sadly rare in the hotel industry over the past few years. I would go back to this hotel solely based on her service. The hotel was simply functional.

The location was perfect for walking and enjoying local sites and restaurants. We arrived prior to check in time, stored our luggage, and went out for the afternoon. They sent a text when the room was ready, which ended up being earlier than anticipated, which was great!

If you don't know what you're looking for it can be easy to miss the front entrance.

Excellent location

Poor lighting throughout facility No wash cloths or tissues

I love the fact that it's near all the places we needed to go to as well as bars & cafés. I also love the bathroom set-up; how the toilet is separated from the shower. Moreover, the size of the shower is amazing!!!! I am in love with the shower design, how it has 2 options of shower heads, there's a spot for our personal toiletries. This hotel shower / bathroom is my favorite setup out of all the hotels I've visited my whole life. I also love the sofa setup by the window and how we can easily open the window when it got too hot.

I didn't like the fact that the room is a bit small and too hot. There's no control for the room temperature. The sofa by the window was dirty. I also didn't like how the hotel didn't have at least 1 US outlet.

The location, fhe room & shower was amazing!

The hallways needed to updated.

Location was amazingFriendly staffClean rooms

Great central locationLovely roomFriendly staff

The room design was modern and spacious and was kept spotlessly clean. The staff were incredibly friendly and helpful. The location was perfect, right in the heart of Reykjavik.

The stuff was very friendly and helpful. The location is very central.

The hotel is very disappointing for several reasons, especially when one consider the amount payed. We had to take a good look to the bed sheets because there were several long hairs we had to remove before going to bed. The bedding looked clean though. Overall the cleanness of the room was not good. There is a sofa with a fabric that keeps hair/dirt. And it looked not clean at all, since it had multiple stains. The walls had stains. Even if it's water stain, it didn't look nice. On the second day, after the room cleaning was done, we found a cut nail on the floor, which didn't belong neither of us. I assume, it came with the mop from another room? The quality of the furniture was not good. The coffee machine was dusty and there was no spoon for the coffee.

Great location close to restaurants and bars. Comfortable room and great design. Friendly staff.

No parking place - you will probably have to leave your car a few streets away as the hotel is on a street where you can’t drive or park.

New and clean. The lady receptionist when I checked in was really charming and made me feel welcome to the country. (In general, Icelanders in restaurants/shops/other hotel are professional with no smiles, that’s my experience. Very different from Asia where I came from, warm hospitality is priority to promote tourism.)

A bit pricey and noisy at night (from the bar opposite)

Rooms were clean, pretty spacious, with comfortable beds! Bathroom was outstanding! The hotel is trendy and very cool while at the same time very functional! Staff was very friendly and helpful!

no breakfast

Great location.

I needed to cancel my reservation with a very reasonable amount of notice. Unfortunately the staff were not willing to refund my deposit due to “company policy”. This was a surprising response for the hospitality industry which is so competitive. While staff were in fact just following policy, the policy is not customer focused. With so many hotel choices in Reykjavik…why would I chose such a rigid one again in the future?

Location is perfect, room is very small

No room service at all

Location and cleanliness

Can not access by car for loading unloading baggage

Really good location, friendly staff, modern and comfortable room and shower.

Its location and staff

The slight smell of drains in the bedroom.

Staff were so helpful and friendly! They jelped out quite a lot and I really appreciate it. Room and facilities were amazing! On main street of Reykjavik very close to all amenities.

Not Applicable