Maison Kammerzell - Hotel & Restaurant

The location was great. Despite being in the middle of things the room was quiet.

The staff were unfriendly and curt. We never felt welcome and always had to wait to be taken care of even when there was nobody else around.

The location is excellent in proximity to the Cathedral and the Christmas markets. Easy walk to anywhere in the old town.

The rooms are tired and need a refurbish. Expensive due to Christmas season. Breakfast was minimal.

It was a first stay at Maison Kammerzell, only one night but what a delight! Our room was charming, impeccable, quiet and comfortable. The location is simply exceptional, close to this architectural wonder that is the Strasbourg Cathedral. What a pleasure to hear the bells and to admire that beauty at night. The service was excellent and very friendly. We had dinner with a dear friend at the restaurant and it was exceptional, choucroute au saumon with a picon bière! The next day, delicious breakfast with again a perfect friendly service. I highly recommend this place and I hope to have the pleasure to return.

The staff, especially Villiam, were very helpful, fun, and nice. The location was terrific, very close to many sightseeing spots. The hotel itself was charming.

Restaurant staff got very busy

Sleep

Items in the room 31 were broken.In particular, my nightstand and some bathroom furniture. The electrical outlets were also poorly placed. There was no outlet near the bed.The pipes in the other rooms also made a lot of noise when in use.

Excellent location.

We were traveling with another couple and had 2 rooms. In one guest room the air conditioner placement made it difficult to feel the air. In the second guest room the ac was properly placed and there was no problem.

The location alongside the cathedral is superb and the Maison Kammerzell is full of character. Dining outside is excellent and the food is good.

the illuminated poles with the room numbers put out too much heat.

Fantastic location, beautiful, and historical old building right next to the cathedral. Easy walking to most attractions, many restaurants

Hotel rooms have not been looked after much. Carpet (worn and stained), chairs (worn cushions), bed sloping towards the head and very poor condition mattress, and bathroom fittings (moldy grouts, dysfunctional sink plugs, cracked sink) It wouldn't take much effort or budget to remedy the situation Sparse breakfast with mute staff, had to ask for Tea and Coffee, it wasn't offeredWould not stay here again

Excellent location in front of the cathedral in an impressive historical building. Excellent price for the position

The room was very small and under the roof, so being in summer it got quite warm throughout the day. AC was there but was a bit intermittent

Central location next to Citadel; staff were friendly

Room maintenance was poor - no bedside table, no cupboard door handles; broken shower (shower rose holder); lighting poor. Breakfast was worst we had in Europe over our 4 weeks stay

Location of hotel was excellent, staff were efficient and friendly.

Room was not very "user friendly" as in the gables, Bathroom although good size diffi8cult to negotiate due sloping ceilings.Breakfast very basic and only one cup of coffee offered.

Hotel in the beautiful, monumental Kammerzell House, one of the most famous and ornate buildings of Strasbourg, situated right on Place de la Cathédrale. Location, staff, building - it couldn't be better, but..

The place is basically a large (good!) brasserie style restaurant, with a few hotel rooms as a fringe activity. Hotel rooms once were stylishly furnished and decorated but have not been looked after much since. Carpet (worn and stained), chairs (worn cushions) and bathroom fittings (moldy grouts, dysfunctional sink plugs) do need attention. It wouldn't take much effort or budget to remedy the situation - pity that so far it hasn't been done!

A nice location right next to the cathedral, although be prepared for the bells to ring early in the morning.

A bit confusing checking in as check in is in the restaurant itself. The room was large, but the shower/tub was a bit dated and grimy. Breakfast was a baguette and croissant , both were absolutely delicious, but not really a complete meal.

Did not have breakfast. The location was great for the Christmas market.

The attic room was noisy. Communication was lacking.

The convenience of its location. Perfect.

It was not a hotel but more a restaurant and just sleeping rooms above the restaurant. There is no separate concierge for the hotel and restaurant. It was chaotic during lunch time when guests are coming early and have no safe designated place for storing luggage. The staff on the desk were overwhelmed and not friendly in answering questions regarding hotel accommodations. I guess just stick to the restaurant.

The convenience of its location. Perfect.

It was not a hotel but more a restaurant and just sleeping rooms above the restaurant. There is no separate concierge for the hotel and restaurant. It was chaotic during lunch time when guests are coming early and have no safe designated place for storing luggage. The staff on the desk were overwhelmed and not friendly in answering questions regarding hotel accommodations. I guess just stick to the restaurant.

Excellent location. Staff friendly and fine. Breakfast OK. The room was perfectly comfortable and clean, but very outdated In decoration and furnishings and very, very tired. Not what one would expect, given the price of the room and the quality of the establishment in every other respect.

See above

Excellent location. Staff friendly and fine. Breakfast OK. The room was perfectly comfortable and clean, but very outdated In decoration and furnishings and very, very tired. Not what one would expect, given the price of the room and the quality of the establishment in every other respect.

See above

Hotel has loads of character and location could not be better as it is right next to the Cathedral with dozens of bars restaurants and cafes in every direction.

Nothing - it was all good

We love this place as we have been here a few times. The very medieval structure is throughout the entire place but especially in our room.

Being right on the square of town can be a bit noisy in the evenings.