Hotel & Spa REGENT PETITE FRANCE By Stay Collection

Location and room.

Very loud group in the street/bar right under the window that went on well past midnight

The hotel location is perfect and the staff was very attentive. The views from the room and the spa were incredible. Breakfast was very good. We also enjoyed getting drinks in the hotel lounge.

The location was fantastic!

The value of what we paid for the quality of the room was not great . For the value paid the room should have been a signature level room . Gum was too small , old équipement , one mat, one free weights - needs to be improved

Love the location of the hotel, and the sound of running water.

The directions to get across the bridge were a little confusing.

The location

The size of the room is smaller than 32m2 and its different from the pictures

Location is very good.

They don’t have a shower. The gardrop is very small and difficulttu use.

Great location and spacious rooms .

Bit noisy at night due to central location.

This is the ideal location if you're visiting the Christmas markets. The staff is fantastic. It is dreadfully painful to find it due to the streets being blocked off during the Christmas market time. You need to call ahead and make sure you understand how to get here because you will get lost. Once you arrive - it is all perfect!!!

Beautiful view and perfect location.

Location and staff

Breakfast was expensive for what they offered 45 euros x Perón for an American breakfast and bacon was burnt

The receptionist was very nice to move us in another room when I told them that we didn’t like our assigned room. He was very accomodatiing.

We waited for our luggage for more than 4 hours and made 3x follow up before someone brought them in!

The hotel is awesome.The staff is very helpful.My baby stroller broke and the staff at the front desk, as well as the bellman helped me find a new store in which to buy a new stroller.They even offered to lend me while I bought a new excellent hotel with a very helpful staff

NA

We stayed here during the Christmas markets and had a wonderful time. The hotel is located in Petite France (steps away from a Christmas market) and a very easy walk into the main area near the Cathedral. The staff was helpful and friendly, and our room was spacious. Loved our stay!

Everything was great!

Excellent location, extremely helpful staff, clean, amazing breakfast. Christmas markets were all accessible and lots of restaurants nearby.

Loved everything about this hotel!

Location is absolutely amazing in the heart of Petite France! we had a little difficulty driving there due to security and street closure during Christmas Markets but staff was able to help us really quickly. Very helpful staff, they also help load and unload the car with many luggages that we had. Very nice bar with amazing drinks.

Incredible location in the heart of old petite France in Strasbourg with incredible views no matter which way you look

They seem to be shortstaffed which impacted service and the drinks were very overpriced.

The room was comfortable and clean, and the location was convenient and in a beautiful part of town.

The street outside was quite noisy, especially at night. Light sleepers may want to keep this in mind.Second, I had an unexpected problem with room service. I placed an order through the hotel’s app, received a confirmation, and went to bed assuming everything was taken care of. The next morning, nothing had been delivered. When I inquired at the front desk on my way out for the day, they immediately knew who I was and explained that the order had been sent to room 111 instead of my room, 110 due to a typo that I entered in the app (1 digit off and the room next door) While I understand that mistakes can happen, they apparently don’t. I was required to enter my full name, phone number, and email when placing the order, and the hotel made no attempt to contact me to resolve the issue—even though they clearly had all my information.I was also told that because I had placed the order, I would either need to return to my room immediately for a redelivery or cancel but I would be charged regardless because I made the mistake, not them. This reaction was especially disappointing considering the hotel emphasizes that they are “at guests’ disposal” for anything needed, and sent several emails boasting their level of service they provide. It’s surprising that they could reach out proactively for marketing and guest support, but not even make the smallest effort to try to contact me about a problem with my breakfast order.

1. The hotel building and the views were fascinating. 2. It is in the heart of all attractions, promixity is a great advantage. 3. Hotel is very clean, the staff are friendly, smiling and addressing all needs immediately.

1. Breakfast buffet needs to be improved for this boutique 5 star. There needs to be more choices for international travellers. 2. I was not pleased to see people with bathroom robes at breakfast while eating with your family, even in a spa hotel.

Absolutely everything! The stuff were wonderful, location could not be better, the room was spotless clean, room size was specious and the interior lovely. Breakfast was fantastic with a wide variety of foods, fresh and high quality. Our room had a very nice size balcony with exceptional views of one of the canals.

Fabulous vegetarian prixe fix tasting meal in the restaurant. Very comfortable room, convenient location.

The room, lobby, location and staff.