Hôtel Régent Contades By Stay Collection

Everything & everyone was/went beyond our expectations. Gracious staff, good room/food. The bartender/valet deserves a raise. Attentive service from him. We'll definitely return. Thank you!

Recently redone inside, the hotel exceeded our expectations and had nice old world character. The staff was most accommodating. Easy to recommend the hotel.

Elegant place and they wonderful neighborhood not far from everything

Essential services unavailable at checkout and poorly handled by the hotel.

Unfortunately, during our stay we were informed of a water outage scheduled for the morning of our checkout day, starting at 10:00 am.This information was only communicated the night before, via a notice displayed inside the hotel, which left us with no real opportunity to plan or adjust our departure accordingly.Anyone can understand that technical issues may occur. However, in a hotel that presents itself as 4-star and operates at this price level, we would have expected proactive service alternatives to mitigate the situation — for example, offering a complimentary late checkout so guests could wait for the water supply to return and attend to basic hygiene before departure.What was most disappointing is that no meaningful effort was made by the accommodation to compensate or mitigate the inconvenience, which gave the impression that preserving a positive guest experience was not a priority in this situation.The issue is therefore not the hotel itself, but the gap between the level of service one reasonably expects from a French hotel of this category and the way this situation was handled.

The comfort, location and great reception!

Our room was a good size, very comfortable bed. Bathroom nice and large and warm. Towels a good size and soft.

We could not turn down the heating in our room.

Old style hotel with the old charm

Location is right outside the old town, it takes few minutes to get there. 25 minute walk to the train or bus station. Breakfast is really, really limited. And coffee is really bad, they have a really cheap coffee machine. It’s embarrassing for the hire of this qualities.

Beautiful property!!! The location was very convenient to the Christmas markets. In addition the hotel was decorated for Christmas. The staff was very friendly and went out of their way to make sure we had what we needed.

Great location, clean, very friendly, professional and helpful staff, beautiful room, bed and pillow were so comfortable. Well appointed breakfast was delicious. Would definitely recommend.

It’s close to downtown, the Christmas markets and near the tram.

Everything was okay except for the fire alarm that went on in one of the nights of our stay.

Location.Very good breakfast.Very clean hotel

Quiet, comfortable & spacious room, lovely breakfast

Very clean and spacious room with attractive decor. Excellent location within walking distance to the Cathedral. Very good breakfast too. What's not to like?!

Parking. However, in fairness, what European city doesn't have a parking challenge. There is an underground public parking facitity relatively close by.

The breakfast room was gorgeous, the food delicious and the waiter was excellent.

Good location. Very nice staff. Nice and clean. The bed was so comfortable too. Very good. We would stay there again

The room was clean and good size.Quite close to the old city center.

The room had some smell to it.Probably due to the type of wood of the cabinets and floor.Could not park my car in their parking due to size of car.

Very friendly staff. Upgraded to junior suite which was large, clean and comfortable. A really nice hotel

A centrally located hotel near the main sights, rooms were comfortable and we had a beautiful view to the river and nearby church. The breakfast was excellent and service great.

The room was clean and the facilities suitable. The location was good and quiet. Just a short walk to the main areas of the city and restaurants.

Beautiful. Staff very helpful. Great location on the edge of town and yet close to cathedral.