Appart'hôtel Odalys City - Bioparc Lyon Est

They were full and while they booked us in a sister hotel that was on the other side of town. If they had sent an email informing us of the change that would have been fine but it cost us time and money to get to the other place and we were exhausted.

Staff is great. Perfect location if you are going to spend time in Euroexpo.

They hold 80 euros on arrival, which is not mentioned anywhere. As a result, I had to make a video of everything as soon as I entered the room instead of resting after a long journey. The kitchen is about 0.5 square meters and is not suitable for anything. There is a notice saying you will be charged for cleaning if they don’t like how you cleaned the room before leaving. This made me nervous because their standards are unclear. There is no trash can in the room. I hit my head three times in the bathroom and kitchen (room 101).

Clean room with a little kitchen, nice staff

The room is very nice and clean with a small kitchen - at the reception they even gave us the dish-washing kit (sponges, dishwashing liquid etc). There are different services which you may take (e.g. laundry, desserts).The hotel itself is located nearby a metro station which leads directly to Lyon center (around 10 min ride). Breakfast is very fulfilling and tasty.

Not a complaint to the Odalys staff but to other fellow guests - please wash dishes (provided by the hotel) thoroughly before you leave, this is clearly stated in the hotel rules. We had to wash dirty dishes (glasses smelled some beverage and there were dried stains on forks) after previous guests. The fact that you do not wash dishes properly shows your attitude towards other people. Please be more humane.To the hotel stuff - please pay more attention to how cutlery and dishes are washed when you inspect rooms after check-out.

From a calm environment, orderliness in doing things, and respect for the customer.

The only drawback was the bathroom, where the floor got wet and slippers were needed.

While the location isn't central, there are metro and tram stations nearby which get you directly there in around 25 minutes. The apartment is comfortable, spacious, and cheap compared to other available options.

If you book less than a week, they don't clean the room, which I find a bit long, and they're stingy about towel changes. The dishwashing kit is extra charge.

Very nice comfortable room, friendly helpful staff, very good breakfast included.

The hotel is not in the center city but you have a good connection by the metro.Also there were a lot of parking spaces around the building (if you arrive in the weekend)The breakfast was ok, you can find almost everything

The proximity to the metro is great to get around the city.If you travel by car and you are lucky and there are enough spots, you can safely park your car outside the hotel. Otherwise you can use the fairly priced parking of the hotel.

The bathroom was clean but needs a renovation soon.

A nice balcony

It is a business area, there are not many places where you can eat or buy things, you need to go to the downtown

Free on-site parking is just outside the hotel. The staff at the reception are very nice and helpful.

Close to metro, 20’ to city center Comfortable bedWell equipped and functional kitchenParking possibility also on the street for free

Kitchen equipment dirty, we had to clean everything before use and found a broken plate Room was not so clean, dirt and stains on top of dishwasher and light switches

Close to the metro station (only a 5-minute walk).Plenty of free parking nearby, so there's no need to pay the €12 per day for the hotel's underground parking.

The bed was very hard, which is not ideal if you suffer from back issues or pain.No complimentary water was provided. No boiler.No complimentaa" or standard "Instant Coffee".The room was not cleaned on the second day, despite the "Make My Room" sign being displayed.Towels were not changed on the second day.The magnetic room key did not work on the second day: but they promptly replaced it.

Nichts ist mir gefallen. Schlechteste Erfahrung habe ich beim diesen Hotel gemacht.

I booked a double room for two guests at Odalys City Lyon BioParc. The room had two beds, but the hot water supply was insufficient for two people. After one person showered, the hot water ran out, leaving the second person with shampoo in their hair and no hot water.When we called reception for assistance, the receptionist told us to wait one or two hours for the water to heat up again. Upon further inquiry, he became sarcastic and dismissive, eventually threatening to evict us if we called again, and then hung up the phone.Later that night, at 4:35 AM, I received an anonymous call after reporting the incident through Booking.com’s chat. The next day, when I asked for the manager’s email to escalate the issue, the receptionist refused and again threatened eviction.During our stay, the only written response we received was via Booking.com’s chat, where the receptionist accused me of being dismissive but failed to specify how. No manager followed up before our departure.After our stay, we received a generic marketing email offering a discount for a future stay and encouraging us to leave a TripAdvisor review, but our actual complaints were never addressed.We also sent two registered letters to the hotel’s headquarters, which were confirmed delivered after 12 days, yet we received no response.Additionally, Booking.com staff attempted to contact the hotel regarding our complaints but received no response.This experience left us feeling unsafe and disrespected. I would not recommend this hotel to anyone. 

Position close to metro, free parking around the building, clean and quiet room.

Pillows were uncomfortable, both of same high height instead of providing different heights so that one could adjust based on the needs.

Disappointing experience due to unprofessional service and inaccurate room descriptionI am writing to express my dissatisfaction with my recent stay. I had booked a family room for four people, which was clearly described as having one double bed in the bedroom and either two single armchairs or a double sofa bed in the living room. Unfortunately, upon arrival, we found two single beds in the bedroom and an unusual, uncomfortable sofa bed in the living room — a clear deviation from what was advertised.Although we decided to stay due to the short duration of our two-night reservation, this experience was far from acceptable.Additionally, I was quite surprised by the lack of basic courtesy from the staff. This was the first place I have visited in France where we were not even greeted with a simple “hello.” Such behavior does not meet the standards one would expect from a hospitality establishment.

Nice spacious room, well equipped, great comfortable bed, within short walking distance from the metro station and the Tram station. Free parking outside the hotel.

The staff was very kind and helpful-we enjoyed our stay because of them

They asked about 200€ deposit which is a lot…they returned the money after 1 day after our check-out which was fine, but if you don’t have that kind of money they would cancel your reservation..the heater was very, very loud and the location is not good at all-not very close to a public transport or sth like that-if you want to go to the airport from the hotel it will cost you around 40€ dollars(with public transport is cheaper but you need to change a lot of times)

The room was clean, comfortable with big bedroom. It’s close to the metro station.

“There was a €200 deposit that no one told you about until check-in, and the money is refunded after about 5 days.”

Very warm welcome, the staff is very friendly. The room is clean and comfortable, you feel at home, the bed and pillows are very comfortable. I slept very well, which is rare in a hotel, a wonderful breakfast.