Hotel Vatel Bordeaux

clean, spacious, excellent service, great location 10/10

service

Very good location if you’d like a nice bike ride to the center, there is not much to do in the same area tho

Parking could be included in the price, plus look a little bit nicer outside and in the reception

Nice spacious and comfortable room which was very clean, as was the whole hotel. Staff were really polite, friendly and very attentive. Hotel has a tram stop right outside the entrance.

Hotel is little further away from the town centre than other hotels, but with the tram service this isn’t really an issue. Quite a limited choice at breakfast - mainly cereals, bread etc, nothing cooked.

Great location for access to our Viking cruise ship, very good breakfast, pleasant and helpful staff, clean room.

Wish the restaurant was open.

Check in and arranging to be picked up by a taxi on our departure

We were disappointed that the restaurant was not open the evening we stayed. However we were recommended a very good neighborhood establishment which was excellent.

Nice location to stay before boarding river cruise in Bordeaux. Unfortunately there were no wi fi when we were staying at te hotel. They couldn't find someone to fix it..

Very friendly and helpful staff. Comfortable room. Easy access to hotel and Bordeaux sights via tram.

Excellent communication and customer service. Lovely room. Great location. Thank you

Big room. Clean. Big bathroom.

Separate, tiny toilet. Took a while for room to warm up. Heating wasn’t great. Convenient location, but no real charm.

Check in; clean room; location 2 blocks from river cruise ship

A courtyard versus street view would have been better

The location was quiet. The room was a good size and the beds very comfortable. The bathroom was also a good size with good facilities. The hotel staff were very friendly and helpful.

The location of the hotel was fantastic, and had a very clean presentation. The furniture was of a higher quality and felt comfortable. The shower had great pressure and everything was tidy.

I didn't like the fact it lacked parking directly at the hotel and no dinner options (I suppose because it was the end of the summer but their restaurant was closed)

The breakfast was below the standard of a hotel buffet breakfast and was overpriced.

The Wi-Fi was very very weak in the room. It was stop and go. I lost my data in the middle of my use.

staff were very friendly on arrival. hotel was very close to the tram stop which was very convenient, although it is quite a distance from the airport , you have to change trams in the centre and get on another line to reach the hotel. room was quite spacious although view was quite disappointing, we were overlooked by another room and also from an apartment just facing. so tried to keep the curtains closed.

on arrival was greeted with very friendly staff. room on first impression was nice, but on un packing realised the clean had been quite a quick one as the bathroom bin hadn’t been emptied. under the bed was grubby and hadn’t been mopped or swept, one day no bath mat was left so had to use a hand towel. so although the hotel offered an eco friendly system whereby you skipped a hotel room clean to help the environment, unfortunately we couldn’t do this as the room wasn’t clean.

It turned out the hotel is part of a hotelier institution with only 11 guest rooms. The rest of the building was classrooms. The hotel building is an old and classic building, Receptionists were friendly and extremely helpful. Our room was quite large with well-equipped bathroom. The beds were comfortable but the single beds we had were rather small, probably only 3 feet. Breakfast was of Continental Style but with good quality ingredients. Bread was delicious and fresh. We had lunch in their restaurant and although their menu was small, the food was delicious and beautifully presented.

Housekeeping could be improved.

Very comfortable bed. Excellent access to parking. Very pleasant & helpful staff. Fantastic location to walk along the river in to the old town.

What a gem! Beautiful large room. Very comfortable, clean and well equipped. Loved the large bathroom. Staff were very friendly. Breakfast was superb. Great location by the river. We will definitely return for a longer stay at Bordeaux

Super service from the front desk people such as Ricardo but also the night shift, always helpful

2nd night I had a room at the street and woke up at 5 from the traffic there

Our rooms were upgraded on arrival and were spacious, comfortable, quiet and clean and had everything you could wish for. (including a kettle and some tea that we requested!). A very good continental breakfast was served and staff were without exception friendly and very attentive. A private taxi transfer (I booked through a specialist supplier) for the end of our stay failed to arrive and Ricardo on reception was amazingly supportive and reassuring, helping to contact my supplier and then arranging us another transfer. Ricardo even waited to make sure our taxi to the airport arrived before ending his shift. Thank you so much.

We ended up with a large accessible room which was great. Good location to downtown and up to the Olympic football game. The staff were friendly.

We missed out on house keeping the first day as we got back too early about 2pm.