Hotel Fresena im Dammtorpalais

Location is excellent close to the Congress center and not far from the center of the city. Very friendly staff. Nice breakfast.

Nice hotel located in a building with a different hotel on each floor that seem to belong to the same group. Given I booked an upgraded room, I was transferred from Fresena (floor 3) to Wagner (floor 1) which was convenient because of not having to take the elevator. Room was spacious with high ceilings, comfortable bed, and a nice view on the green area in front of the hotel. Breakfast was pretty standard but with fresh fruit which I really appreciate. The breakfast was lacking fresh nuts and fresh juices (the juice is from one of these typical hotel juice machines, it's called orange juice but has little to do with it). Staff super friendly, parking in the university parking garage great, just 150m away. There's restaurants closeby.

The bathroom was rather small and oldish, shower doors (room 14) could not close properly, the hotel should have a mechanic checking this regularly.

Very small room in old hotel, nothing wrong with it but nothing extraordinary. Great location next to university and train station. Breakfast was nice

Very nice staff and good breakfast. Great location near Planten un Blomen and near the parts of the Campus of University of Hamburg. Beds and rooms were comfortable and nice.

This is a great little hotel close to the city with plenty of buses/trains nearby. The staff are fantastic and made us feel very welcome and comfortable during our stay.

LOCATION: Absolutely perfect, nearby city center and land marks. BREAKFAST: typical German breakfast - "Brötchen mit Marmelade". ROOM: Spacy and clean.

The temperature in the bathroom was very low even though the heating was at maximum.

It was just great! I had come for Anthropolis and could easily read all material in the quiet warm hotel room before heading for the Schauspielhaus. The rich breakfast provided long support, the tea was excellent and there were lots of fresh fruit.

Staff very kind and available. I found a nice Christmas atmosphere. Brekfast was OK.

The Hotel was exceptional & clean, all the hotel staff were friendly and really helpful. Breakfast was excellent everything was fresh with a good choice. The location was only a couple of minutes walk from the train station, if we are ever in Hamburg again we would definitely stay at Hotel Fresena.

Staffs were super friendly

the facility was horrible, beds were really uncomfortable, I was not allowed to iron inside the room, and had to do it in a conference room with no sink. The shower was the worst one I've ever used, separate hot and cold taps, either freezered me or burned me for having showers every day during my stay. I nearly wanted to book somewhere else.

The location was very nice, near to the Congress center, the stuff were super pleasant, we even got cappuccino in the morning :) the room was spacious enough

the noise isolation was bad. you could've hear the neighbors next door walking in the room.the spacious of the bathroom in the single room was not good.the reception of the hotel Wagner in the evening was able to reach only through phone, there was no ring on that door..

The staff at the property were exceptionally friendly and welcoming, and went above and beyond to ensure an enjoyable stay. The location of the property was very convenient, just a short walk away from the nearest rail station and U-Bahn station.

If I was to be really picky, the bed was a little uncomfortable and the pillows a bit thin for my liking. The pillows could be rectified by putting a blanket underneath, or even just asking for more at reception. The bed itself could've done with being a bit less hard though.

I really enjoyed the stay, the beds were comfortable everything was clean and transportation was almost great!

No complaints everything was perfect:)

Big thanks to the staff, they were all very friendly and ready to help. The hotel's location is perfect- near bus and U-Bahn stations. The room was spacious and clean. The breakfast was delicious.

Nice place with an awesome location - city center is nearby, also good for people going to the exhibitions to the Messe Hall. Clean, cozy place. People there are super friendly and always ready to help.

Reception staff friendly and helpful. Breakfast good. Beds comfortable.

Bathroom layout poor - toilet too close to sink - toilet roll not restocked automatically (had to ask).

The room was exactly what I needed. The bed was very comfortable and there was no noise coming from outside, which for me is super important. The staff is very nice and happy to help. The location was also good, walking distance from the centre and close to the metro.

Noise insulation with the rest of the hotel is poor, I could hear people in the corridor like they were in my room and the floor shakes when people walk past the room. It wasn't too much of a problem for me because I had to wake up early but it can be if you want to sleep in, at night it was really quiet. Communication with the staff was difficult at times because of my inability to speak German and their lack of fluency in English.

Old fashion style room and hotel in general

Moldy bread several days in the row

Single room is cosy and perfect for one person. There is a mini desk, wardrobe, heater, television with some German channels, and single couch. The bathroom is rather modern.Hotel staff were very friendly and accommodating. I was warmly introduced to the hotel and the attractions that Hamburg has to offer by Frau Touria. My requests for a mini standing fan and kettle were fulfilled. I was also given a better room due to my week-long stay which offered an inner courtyard view. Breakfast buffet offers a wide selection including breads, new variety of pastries daily, ham, cheese, yoghurt, muesli, coffee, tea, fruits and vegetables. Breakfast room is charming and well-decorated. The hotel is located next to the Hamburg University campus. Other hotels are located nearby as well. The neighbourhood and surrounding areas are quiet and safe. It's only a few minutes walk to Dammtor station which is only 1 station away from Hamburg Hauptbahnhof. The Aussenalster lake, Jungfernsteig, and supermarket are not too far away.

The heating system for the shower is a little faulty, which sometimes dispenses water that is too hot or too cold than intended. The bathroom is a little narrow, but there is enough space to move around. There were some surfaces that were a little dusty. No air conditioning, which may prove to be a problem during the summer months. Nonetheless you can request for a standing fan.

The attention of the personnel was amazing! We were traveling with a 1.5 year baby and they thought of everything to make us feel more comfortable! They even prepare a nice child friendly table for breakfast! Highly recommend

The pillows were not so comfortable