Apartment Hotel am Sand Self Check-in

Not a value for money

Lift was not accessible from the ground floor, one bed sofa was broken, beds were not comfortable. You cannot reach the hotel by car, address on booking.com was not correct so we needed to spend more that an hour to find the right address.

i left the room same day throw the money i got sick with in 2 hours because of the dirty staffs ii had mentally affected that property owned Albanian it is like dirty cave i left the room same night throw the money out non refundable hotel you must be careful they are sale the product rotten smelly stinking but shown in the picture like diamond

i left the room same day throw the money i got sick with in 2 hours because of the dirty staffs ii had mentally affected that property owned Albanian it is like dirty cave i left the room same night throw the money out non refundable hotel you must be careful they are sale the product rotten smelly stinking but shown in the picture like diamond

My departure

The person on duty on 11.04 at 21:00-21:30 didn't want to let me in claiming I was late even though I had 1/2 hour before latest check-in (documented), said his job wasn't to let people in as a receptionist!, and hung on my face! I could sleep in a room I paid for only after threatening them to call the police. Unspeakable rudeness and unprofessionalism. And on top of such disgusting behavior, their bathoom was stinking (with no apparent filth around, probably the plumbing needs attention) and towels were dirty!

Location is very good

They asked me to pay more with no receipt and no wifi

The Location, near the Train Station

the staff. there were Strange noises in the Middle of the Night!

Nothing at all

Stinky room , dirty bathroom , broken hair dryer and broken Fridge

We are 5 Family 8 6 and 1 years old But we are not Happy because the kids bad was not good out ander the Bad also the floor very dirty and very important things please pick up the breakfast picture because we saw it the breakfast picture that's why we rented the hotels when arrived there the breakfast is not for us and normally free breakfast. But too much money paid . And for kids bad also 55 € extra we paid . stete Tax without receipt paid. unbelievable too much for three nights so think about it for that matter only location is best we are so sorry ., ?????

Only location.

Location was really nice

Paid extra to use the kitchen, but refrigerator didn’t work . There is a reception but no staff, there was a number and an email we could contact, but they didn’t reply to sms, mail or phone calls..

Disappointing

It was not clean. It was a big shit in the toilet when we came, and pretty dirty. Also some masturbation tissue under the sleeping couch.

All nice and clean. Good value for money…

Good location

Nothing!!!!

This hotel was so terrible that I genuinely thought someone would pop out any moment and say, "Okay, this was all a hidden camera prank." Cobwebs! Hair! Filth! Dust! Even in my worst nightmares, my mind couldn't conjure something this awful. I laughed out of sheer anger! It's a disgrace that the hotel owner isn't ashamed to let people stay there! A catastrophe: you have to pay extra to use the absolutely filthy fridge, and even a baby cot costs extra! I've never seen anything like it! It's a wonder it's even allowed to be called a "hotel"! Your reputation is on the line, booking.com!

Good central location

No kettle or coffee machine, and minor maintenance required

Useless…..i won’t recommend this hotel for anyone.I have lots of trust in Booking.com but here after i am not going to b

Broken toilet comet,bathroom is not good,when you take a bath the water is flooding inside the cabin.Poor reception service the receptionist doesn’t no a single Word of english.The details given in the Booking.com and when we stay in the hotel direct there was so many differences.Travellers can be easiely mislead from the ad by booking.com.i have been stayed in lots of hotels in Germany but this is the worse hotel i have ever stayed in.I really don’t no why Booking.com encourage this sort of hotels and misleading the clients.Basically our trip was ruined because of this hotel.Not even worth for the money.Hygiene & safety are very poor.

The location

The bathroom couldn't be locked. Amenities were basic but sufficient.

Hello! Thank you for everything! The room was clean and comfortable. I stay in this hotel for the second time already and I will stay again. Because the location and everything is perfect for the short trip for me!.Thank you!

Location

Breakfast and restaurant options

Bad

I booked for last night a room and I was supposed to arrive between 23:00 - 00:00 . The hotel was locked, no one at the reception and no one picked the phone up when I tried to call several times. At some point they blocked my phone number and I could no longer to call !!!! I have received 0 services and I was forced to cancel my trip and return home which it was not fair at all !!!

Is in the center,notheing else

Fridge doesnt work,breakfast no,and change the pilo emidiatly and bed

Location convenient for my purpose

I tried to reach them through Booking up for weeks and by phone for 2 days before my arrival until the time of my arrival during hours they reported as checkin hours and they have never responded. As a result I arrived in Hamburg Airport and I had nowhere to stay. Thankfully a friend hosted me that first night. In the second day their phone number was not even ringing in the morning. They eventually answered the phone later in the day and I managed to get the key to the room. I should get a full refund for the stress they caused me

I accidentally booked the wrong date and unfortunately it was non-refundable, but I thought I'd still try my luck. I called the property and the lady was really mean! First I asked if there is any chance I could change the date and she said "I can't decide that", so I asked to speak to her manager. That really pissed her off, she said "Why to my manager? I can decide just as much as other people". She obviously didn't want to help. Was a shame! If the staff is like that on the phone, I don't even want to go there and be mistreated in real life.