Hotel Bellmoor im Dammtorpalais

I was particularly impressed by the extra small room option i had picked on purpose for its price it was surprisingly very well designed and though i had A LOT of stuff with me i was actually able to pack it all away quite easily and still have room to move around which i was not expecting.Not a buffet but Breakfast was very nice. and all in a quiet area

whilst there is a lift IN the building there are however two sets of stairs first (outside and in first hall) i had a trolley cart of stuff to take up and i was fortunate to mostly cross paths with people who could help me but it can be an issue for anyone with a chair or extra heavy luggage etc...

Good breakfast served with a smile in a nice surrounding.

Warm water was not available at all Hours.

Close to the CCH,great staff,accomodated specisl request to get lunch packed instead of only from the buffet,Clean and dust free bed (sadly only the bed though),Concierge service

The entry hall has a cigarette smell (but not in the area with the rooms, so passable I guess),Appears to not have been taken care of within the last decades (sink had defects, shower was broken, carpet needed cleaning, night lamp had exposed electric wiring, a clearly visible dust layer on top of the main rooms lamp, one of the lighting elements in the main lamp was broken),balcony is a tripping hazard (is one step down and the railing ends slightly below hip level, so it appears to be quite easy to fall over the balcony when you missed that one stop),Their book with their services and "documentation" contained the wifi password but not the wifi name (there were multiple starting with the name of the hotel and a number afterwards, turned out the one with a 2 was the right one).There was soap for washing hands but nothing for the shower,I was going to give this hotel a 4/5 but on the last day on checkout I noticed a lack of awareness in regards to their safekeeping of the backup room keys (the office was entirely unsupervised and the keys are easily grep able even without going around the desk, this is the main reason for why I'm rating it like this).It appears they have the self impression of being a 5 star hotel while missing a lot of very basic things, if it hadn't been that expensive I would have been a bit more forgiving. That said, I'm considering staying there again. I hope that the issues have been addressed by then though.

Staff 10 out of 10. 5 stars customer service staff wise.

Very noisy, especially at night. No double windows, which made the room quite cold and noisy during the night, as it is next to a train station.

The staff was very nice and location also good.

The room was very small with shower and sink placed right in front if the bed which was pretty weird and a bit uncomfortable.

I have been travelling all through Europe and without a doubt the Bellmoor has been the best accommodation I have had. The staff were amazing and the service was impeccable. The room had natural light and air which was very welcome. The daily breakfast was fantastic. The location could not have been better walk to absolutely everything.

Lication, breakfast, reception, cozy feeling.

Smell from kitchen (smoking) in the room.

Excellent location.Very nice room. Reachable, however, via difficult stairs, which could be a problem for some people.Very good breakfast.

Access to some rooms on top floors can be challenging for guests with mobility issues.

The room was nice and bright and the staff were very helpful. The breakfast was also very good.

Lovely location, near to Dammtor S-bahn and University. Staffs are super nice.

The facilities are kind of old and my room is small, but it meets my expection.

The property is well situated in Hamburg. The parking for unloading the car could be better managed with an unpacking area at the door. Breakfast was good and the staff are all friendly.

Luckily the hotel has an elevator. Otherwise you can get your cardio going when using the stairs.

The staff was very nice and welcoming. The hotel is in a very beautiful building. Very pet friendly ?

Nice selection of bread. Tasty coffee.

The room and bathroom were not large as expected.

the hotel is very picturesque, inside a building where other small hotels are. It's in a quiet area close to public transportation and for me it was perfect because it was 10 mins walking from the Messe.Breakfast was very good and in big quantity. The breakfast room is also very welcoming, with nice view and lots of light. Truly enjoyable. Friendly staff.My room was also very big, with a balcony.

maybe the bathroom a bit small.

Very good breakfast and room cleaning. Reception always helpful.

The hotel is in a very good location and you can take the train which is 200 meters away to go anywhere you want in Hamburg. It is very clean and has a kind staff and a pretty good breakfast, but there is no buffet, but they bring it to each person separately.It is located in a very quiet area and there is no hustle and bustle around. I would definitely choose it again to stay.

It's a shame that the room inside doesn't have a fridge to put water or food in to preserve it without spoiling.

Small room but as expected and I only needed the room to sleep as visiting friends.Everything was basic but clean. Main reason for staying here was the location.Breakfast was good continental served to the table with an egg, rolls, ham and cheese.Coffee, orange juice, yohurts and fruits was also available.The staff were super helpful and friendly and I would stay here again.

I read after booking that some rooms are smoking which had me worried a bit as an Asthma sufferer. I haven't come across a hotel, B&B or any holiday accomodation in years, where smoking is allowed. I emailed with the request and received a prompt reply that I would be allocated a non smoking room.So if you are a non smoker, make sure you request a non-smoking room.

Excellent central location with street parking. Very good breakfast in pleasant dining room. All floors served by a lift.

The room was very basic and there was only a hand held over-bath shower.

The location was excellent. The breakfast room really nice and the staff extremely friendly and helpful. I enjoyed that very much. I also liked the display cabinets with antique items. Very nice building.

There was nothing to 'not to like'.

position

strange situation, smoking room and smell place