Palais Esplanade Hamburg-Adults Only

The location, the class and size of the room and how inconspicuous the facility is. Real boutique feeling. Also notable how clean the room was.

The entrance to the Kleinhuis doesn’t close very well, so one needs to be mindful when entering/leaving the building.Also that the room was not really well naturally lit as it was located in the inner side of the building.

Bed was ok

Didnt like it to be that room was in another building where also offices of certain kind wherePrice versus this was overratedly expensive

Bed was ok

Didnt like it to be that room was in another building where also offices of certain kind wherePrice versus this was overratedly expensive

The breakfast was good. The selection of food and the service was amazing. I did think it was a little expensive for a hotel buffet however.

Expensive, and not included in the price of the room, even though the rooms were €500+ for two nights.

The location was excellent, just a few steps from the Binnenalster and from one of the best Subway/bus stops. Very nice suite, very nicely furnished and spacious.

Depending on whether you get a room at the front, and if the weather is warm enough that you'd want the windows open - the front-most room is on a busy street which is fairly noisy late in the evening/night.

We stayed in the other building, it was amazing room, space, quite, well equipped and very nice decorated.

If there is air condition, it could be super

Excellent location, friendly staff and good bedrooms.

Breakfast was a bit expensive for what was offered

The staff was a complete mixed bag Cristian and Sophie were amazing, thank you and the others seemed a little grumpy. Cristian helped me with my car then started singing opera with the most incredible voice, complete highlight. He is amazing and so helpful :)

Quite a few stairs and I needed a bottle opener which I think should be in the room for a 4 star hotel and no could help as only one bottle opener in the bar and restaurant

The staff was a complete mixed bag Cristian and Sophie were amazing, thank you and the others seemed a little grumpy. Cristian helped me with my car then started singing opera with the most incredible voice, complete highlight. He is amazing and so helpful :)

Quite a few stairs and I needed a bottle opener which I think should be in the room for a 4 star hotel and no could help as only one bottle opener in the bar and restaurant

Wonderful spacy and comfortable suite, very calm and silent!

Beautiful and quiet space, very helpful staff and close to everything.

Hair conditioner provided would be nice!

Beautiful and quiet space, very helpful staff and close to everything.

Hair conditioner provided would be nice!

Clean, quier, nice decor, right in the center close to public transportation

Needed a hotel room that was clean and functional, the room size was large with a large bathroom which contained a bath with a rain shower, spa soaps, body scrubs, body creams and a vanity kit. There was plenty of wardrobe space, desk, other furniture and mini bar with coffee machine, bathrobes and slippers. The decor of the room was very traditional (which although I prefer super modern) the room was great and bed was very comfortable. This hotel is situated next to the main hotel building, so it give the feel of staying in an apartment rather than a hotel, very quiet.

nothing as the hotel fit the purpose of what I needed. I did not use any of the other hotel facilities as I ate out due to the location being near the cafe's, restaurants and bars.

Efficient communication before arrival, great service upon arrival with luggage and location.

The room is large and comfortable, but in an old building. Floors make noice when walking, as does the small closet.

Efficient communication before arrival, great service upon arrival with luggage and location.

The room is large and comfortable, but in an old building. Floors make noice when walking, as does the small closet.

Room was gorgeous,  very spacious (3 different tables in the room). Free port. Very cool toiletries. Arguably the closest hotel to the opera, if you plan a visit.

Some misunderstanding about bathrobe and slippers, which were not in the room. Finally I did get the bathrobe, but not the slippers. But concierge was nice enough to give me a bottle of wine as a present. I still don’t know how the shower in this hotel works. May be it was broken. Had to take a bath

This is sadly in no way a five star hotel, in spite of its description online. The rooms are dated, the lobby is very underwhelming and rooms are spread across multiple buildings that are not connected.

Dated nature of room, lack of welcoming and modern lobby and very limited breakfast offering.

great location, short walk to everything. we booked 2 rooms, both are super nice and unique.

nothing !

suites with tourist class treatment be warned! one rents out a suite. without mentioning that it belongs to the Baselerhof hotel. even without cancellation. so pay immediately, no refund!!!! Only after booking do you receive an email informing you that breakfast and check-in are done via the neighbors at a boring and mass-tourist hotel. Breakfast is not a party and go outside to have breakfast through the rain. the so-called suite is fine but not worth 240 euros per night. very disappointing all this way of receiving guests, without mentioning that you are staying at Baselerhof. because with that knowledge I would never have booked! Towels were not changed and the door chip card needs to be updated daily . we were standing in front of a closed door!