ARCOTEL Onyx Hamburg

Loved the modern and unusual design inside and out. It was stunning. Staff was helpful especially with with our communication, we don't speak German.

Very modern rooms (2016) with high quality furniture and intelligent design with lots of room for all the luggage. Superior location at the Reeperbahn.

Was missing a gym.

Awesome contemporary style

Great location, all amenities in great working order, immaculately clean, cozy

I don't know if it's the fault of Booking.com or of the hotel, but I really need to see an end to the fraudulent practice of taking two single beds, shoving them together and advertising it as a "king bed" online. It's a scam and not a comfortable option for couples. They're still two single beds and should be labeled as such.Hotel staff was a bit rude about it too when asked about a connected mattress king bed, "why would you want that?", then saying it's only an option in deluxe rooms and none of those were available.

Location was very good

I lost my sweater and didn’t find it ?The price was too high

Wonderful location

Poor communication about delayed bags arriving at the hotel. We nearly went to the airport but saw our bags in a room.

Location very good and good for walks

The two female receptionists have been very rude and not helpful.We contacted the hotel before our stay to clarify the parking situation and the hotel answered with a detailed description how to park the two motorbikes in the public garage below the hotel. The description was wrong because motorbikes are not allowed in the public garage (and that was one criteria to chose the hotel). At the reception we tried to clarify the parking but both available ladies only answered that they cannot help and we need to find our own solution. The second one just finished the conversation with us once she brought her message forward. Breakfast was very crowded and hardly a place to sit could be found.Rooms weren’t very clean.

Beautiful architecture and you’re in the middle of St Pauli. Great location for tourists.

The location is great, and I’ll stop there because I believe that’s the main good point of this hotel.

Quite unfriendly staff (except for one lady who was extremely helpful). The room wasn’t ready at check-in time, even though they gave us the key. We only realized it was dirty when we entered. They left us standing in the corridor with our suitcases until the service staff arrived, in less than 10 minutes the room was “ready.” How can a proper cleaning take only 10 minutes? No apologies, nothing. They didn’t even offer us another room so we wouldn’t have to wait and end up with a poorly cleaned one.We had tried to check in earlier at 14:45, since we arrived with our child a bit ahead of time, but they were quite rude and told us it was “not possible” to make exceptions. When we returned at 15:00, there was a huge line almost going outside the hotel. We finally got our keys at around 15:30, after waiting 30 minutes, and for what? To find a dirty room that was then cleaned in a rush.Another negative note: the breakfast is overpriced for such a small and crowded space, with too many tables crammed into the room. Parking is also not included in the nightly rate.In summary, the hotel’s only real advantage is its great location, but we will not comeback.

Did not have ironing boards in the whole place that i could use. Breakfast was not great. Room had an odor.

While a "chain", this place has a really great vibe. From the lobby to the staff and our rooms it didn't seem too 'big city'.I will say that Jan, the bartender was the highlight of our stay. This guy could be a professional tour guide in Hamburg (and even had Berlin guidance!)The bar was on point, decent snacks even into the late evening! The rooms well appointed and fun decor and clean. Easy to use all around.The location was excellent for walking everywhere. We never used public transportation because it was so easy to walk everywhere.Also go on a 2 hour "smaller boat" ride as soon as you can after you arrive to acclimate to sights!Oh and the parking garage is below the hotel and is connected for easy in and out if you have a car!!

Our lil fridge didn't work. No one knew how to rectify this in either of the rooms we had booked. Besides that everything was really perfect!

The room was huge. They were more than happy to welcome me after midnight in an emergency and allowed late check out. The location is perfect and the staff was so kind.

The staff at the bar, tall gentleman in particular, extremely friendly, accommodating and helpful

WiFi in room did not work, so had to go downstairs to lobby to work. When I complained at reception, I was told there was another code but I needed a password which they gave me there and then. So If you know it doesn't work, why do you wait for customer rs to complain!?

Room was a good size, clean and presentable. The breakfast was first class.

Breakfast was included for us but not for our friends who booked it separately, They always eat breakfast elsewhere because it was very expensive - 24 euros a head!In our room the tv was in a position that stuck out and could easily be knocked off the wall as you walk in the room.

Very comfortable, well located with a very modern vibe.

All good, if just one small detail is that I was sent the communications ahead of the stay in German instead of English.

Location, room size

Difficult to get coffee in the morning.Some staff unfriendly.

Rooms were very good.Staff were very nice!Can come and go whenever you want

Sometime we could hear other people laughing, alarms,...

good location close to U stops and MesseHallen; let me leaver a day early without penalty which was much appreciated when I got called back early to the USA

breakfast is far too expensive and NOT a great value - we went out to bakery a couple blocks away and quite pleased with that

It was relatively easy to find

Reception was unmanned at arrival. Despite saying in the description parking was available we were told it would have to be after 10pm (not what you want to hear after a 12 hr drive) and it is a public car park attached to the hotel via lift. Bar was nice.