ProfilHotels Mercur Hotel

Location

they did not offer breakfast as advertised and the restaurant wasn't open for guests. We had to walk two blocks to get a cup of coffee in the morning.

Somewhat clean

No air, very old, elevators broken, etc

Good staff, location and clean room

The location was hard to beat. Very close to everything. Rooms very clean. Workout facility and tennis court were real pluses as well

Thought the breakfast was disappointing. Plenty of choice, but nothing stood out as being of very good quality. I booked a triple room for my wife and I and our daughter but was only provided with 2 breakfast vouchers per day of our stay.

Personal was very kind. Especialy (Argentine person)

Too far from everything that we wanted to see. Our mistake in not checking it out more.

Location, location, location !!

No breakfast included.

Location

Old, small

Although the hotel room is small, it provides almost everything: lotion, conditioners, bottled water and even workout weights.

Very nice, quiet and clean room, 7 min walk from the main train station in the Center. Super comfy, clean bed and towels. Complimentary coffee, tea water. Bathroom needs a bit update, but clean, functional

Bathtub and sink had slight cracks

Close to transportation

Sink was broken, someone’s hair on the pillowcase before first stay, windows hit the tv and one’s bed if open, etc.

loved my terrace. Room was on the small side but the bed was comfortable and the bathroom was very nice. The location was excellent and the breakfast was excellent too. Staff was very nice and helpful, even let me play the piano as I was rehearsing for a date I had to sing in the Copenhagen jazz festival. I felt safe walking around alone any time of day or night

carpet needs an update

Location and good staff

There were some issues in the room that was hoghlighted..nothing too big

Staff

There was a slight leak in my bathroom.. room 511

The best aspects were the breakfast, the warm atmosphere, and the great location.To be fair, though, the room they assigned us had a poor view but was peaceful and quiet.

Our room was very small. Unfortunately, the children’s bed was just a converted sofa, which was extremely uncomfortable for my kids and made the room feel even more cramped. We had specifically reserved a twin-bed room and even emailed to ask if the beds could be joined together—they confirmed yes. However, there was a small wall-mounted drawer between them, so we couldn’t push them together at all. Overall, the price-to-performance ratio was disappointing.There was no phone in the room for contacting reception. The staff was generally polite and helpful, but the young receptionist on afternoon shifts wasn’t as friendly—he could have been more courteous. In the lobby, there’s a piano, and my children played on it a bit. He came rushing over and said it was forbidden; if we hadn’t been there, he might have scolded the kids. The day before, it wasn’t an issue, but suddenly it was. I asked why—since the kids were just playing—and suggested they tape it off or cover it if it’s really off-limits. No response! It was an unpleasant attitude.No slippers were provided in the room for after showering!!! When I asked, they said it’s a 3-star hotel, so it’s not available.The TV in the room had no children’s channels or international options. The bathroom light flickered like something out of a horror movie when you turned it on. The complimentary bottled water was only for the first day—after that, nothing. They told us Denmark’s tap water is drinkable.

The beds were very comfortable.

The bathroom needs updating. Our sink was cracked and the tub was not very clean

We travel from Greece Everything was amazing the location the room the weather the people who work there from the reception to the breakfast areaWe don't have something wrong to mention Thank you Copenhagen we hope to see you again

The location and the breakfast

The bed, and the stuff

The location is great. You're only a short walk away from the central square and Tivoli Gardens. On top of that, if you use the train system, you're practically across the street. If you're on a budget, it's not a bad idea to visit the neighboring Netto to buy some food and snacks.The room itself was surprisingly large. It had a queen-size bed, a nice street view, and was simple and elegant. The bed was comfortable and I slept just fine.The breakfast was great and filling. They offered scrambled eggs, bacon, fruits, vegetables, sliced meats, fresh bread, juices, coffee, and just about everything else you'd hope to see at a modern hotel.

The bathroom was the issue here. It was rather small, the light flickered quite a bit when I turned it on, and the shower was very narrow with the curtain drawn. On top of this, my body wash and conditioner dispensers were either empty or nearly empty. It seemed like it needed some updating.

The hotel is close to train station hence noisy especially at night but proximity to train station is good