Ensana Grand Margaret Island

Definitely the Spa

The room needed to be updated. It was clean and large enough but definitely needed an update.

Location

Airconditioning was not good in one room, had to move to other.

Amazing, attentive staff. Facilities were wonderful and fully allowed us to relax. Spacious rooms with Old World charm.

Some of the other guests were quite boisterous- loud at breakfast, in the pool/spa area, and at night.

Service! Spa! Food! It’s very warm in the place! Very clean and nice!

Big proper two rooms! The place I want! Very comfortable!

Spa, location, the beauty of the island

Excellent breakfast, the SPA wonderful, all the island beautiful, good bus connection to city (26) .

Great place, the spa facilities are amazing and the location nice to access both parts of Budapest. The breakfast was great and the food at the brasserie fresh and great taste.

The pressure of the shower could use some improvement.

Beautiful facilities, spa, great food.

A bit isolated on the island, but that could be a good thing for some!

Great location in the middle of Margit island, renovated stylish rooms, first rate breakfast AAA+++

The space where they organised breakfast was much to small to host all the hotel guests. The coffee corner was often dirty, the machines either didn't work or were very slow, the food was mediocre

I was given a room right on the corner. I had a view of the large park and on the other side, a view of the Danube, which looks towards the sunrise, with the dazzle on the water on sunny days. It was a perfect room for me. I chose to stay here because the hotel is in the middle of a natural park, and far away from most of the EMFs and industrial pollution one might find difficult in a big city. The large park is a beautiful place to walk in and ground. My room was decorated with colours I appreciated, and was spacious and had a clean bathroom, and the room overall was well-appointed and cleaned well. I liked the balcony and the chance to be outside and enjoy the clean air. As my room was so far from the reception area, which meant a fair walk each day but that was good for me, it meant that the wifi was very weak and would drop out all the time. This meant that for me, I wasn't being bombarded by a strong wifi radiation while I wanted to sleep. Of course, this would have been a problem for most people but was a huge plus for me. Next door there is a Spa Hotel, which offers a range of treatments based on the thermal waters and thermal muds sitting under their sites. Some of the treatments were reasonably-priced and some I found good benefit from. There were some staff members who went out of their way to be friendly and to help me. I recall now only some of their names. Zsusia (reflexology Stellar!!), Imre and Sylvester and Bernadette (reception) and Nina (breakfast) were all great! I could really see that they wanted to be genuine and helpful and that makes a very big difference to a stay when you are by yourself in a country where you don't speak the language.

The restaurants are trying to meet healthy food standards but are still using vegetable oils and white sugar. At least the food is very cheap. Some of the staff lied to me and then a small sub-set of staff members ganged up on me and started to take actions that can not be justified, especially as i had not made any error. Someone in their bookings department had made an error, and I asked it to be resolved or the sum I pre-paid be refunded. It would have been sensible to simply to rectify the situation immediately. Instead, the management has not empowered their staff to resolve minor matters and has not trained their staff on appropriate responses to minor issues. As such, certain staff members took deliberate action to make my stay worse, and in the end, the atmosphere this mini-group created, caused me to leave the hotel prematurely. The top manager did refund me the money, and I was grateful to be able to avoid any more serious conflict, but it made me so sad that these employees treated me like a pariah, when I had done nothing wrong. I had ordered flowers and a plate that were not delivered as ordered. Such a minor thing, but the flowers were very, very important to me. In the end I ordered my own flowers, and the Manager did refund me for the damages that had been done. He could not do any more to resolve the situation, and I was grateful he stepped in. I wished though, that a sensible policy had been installed so that on day one the problem was addressed peacefully and quickly. It would have reduced four days of shunning and mistreatment where from the start I had done nothing but ask for what I had paid for. I was assured that these changes would implemented. Some of the treatments that I had were really not great, and I found that the Spa has no policy to fix this, when that occurs. I would say, avoid treatments from Csilla. The mud packing is worth it but don't expect a lot of one-on-one time!

Hotel is clean, quiet, and located on a very beautiful island surrounded by nature. Breakfast is offered at a high standard.

the spa and the adjacent hotel are very crowded, and children make the pools quite busy. The restaurant on other hotel (not the one in the lobby) is quite dirty and the food is of poor quality.

Amazing hotel, very clean and comfortable, in a beautiful environment, and great breakfast.

Such a peaceful place to stay surrounded by nature on the Island. Rooms were very QUIET. Food and service excellent.

Therme water ,food,service,stuff are excellent

Pool area need to be renovated

It's out of the noisy streets of Budapest, on a beautiful island with parks The treatments were good

It is understandably more complicated to get to places in the city. My room wasn't very clean, specifically the toilet/shower. I had a very noisy neighbour and had to move rooms, but the staff was nice to come and help.Sometimes I felt the staff at the desk struggled to understand English.

Location is perfect. You are surrounded by nature. Great breakfast. Perfect for walking or jogging.

Would definitely encourage having a second car charging station as one station for 2 hotels is not enough.

The rooms are extremely spacious and majestic. The furniture is royal, antique and beautiful! The heated mineral pools are a great place to relax in addition to their health qualities! Very well equipped and spacious showers and dressing rooms at the pool. All the facilities are spotless! The staff was so welcoming, helpful and friendly! Breakfast was superb! And the beautiful surroundings of this exquisite island just make this hotel the ultimate choice for a peacefull and delightful holiday! Definitely a place to come back to!!

Everything was just wonderful!

Very nice and quiet neighborhood. Loved the access to the baths and the big breakfast

Very calm and peaceful very convenient transportation to downtown

Very nice and clean great staff