Aparthotel Astro - Nichtraucherhotel

Easy to check in, affordable and clean, friendly staff at breakfast

There wasn’t a staff member working when we arrived, so we couldn’t find where the hotel parking was. I chose this hotel based off of parking and breakfast being available, so not having parking was frustrating. Also, the fridge in our room didn’t work. We were really hoping to refrigerate some water, and weren’t able to do so.

Location, the owner,the site of the location in a good area ,quiet place, the room it was great to over of my expectation ,near close to the shop, restaurant's, terase, tramways stations , lot s of things .

Cause This kind of place dont have advertising clips as good and nice place to stay and spend time to relax, because dont have exposer's and campain and advertising clips.They deserve...

DON'T STAY HERE !!!

Didn't stay at hotel as there was no parking slots left. Was told at booking that it wouldn't be a problem. Staff were useless. Had to go elsewhere as wasn't prepated to leave my car on a main street, it didn't look a very good area. Tried contacting hotel via booking.com to receive a refund, several times, but hotel couldn't be bothered to get in touch. Terrible customer service from hotel. Booking.com were next to useless. Thought being a frequent booker with them would have counted for something but apparently not.

The staff were amazing with us very kind and flexible to help with any issues

Nothing to appoint

the room was ok. the cleaning lady was very kind. parking should be included in the price of the room. at other locations also breakefast was included, but not here.

all ok.

I really liked the location of the hotel. It was pretty close to a tram station, which allowed me to get to wherever I needed to go quickly. I really liked my room and everything that came with it (and especially the air conditioning, which was great in the summer). The room, as well as the bathroom were very clean and the staff I came in contact with has been very friendly.

Easy to check in, affordable and clean, friendly staff at breakfast

There wasn’t a staff member working when we arrived, so we couldn’t find where the hotel parking was. I chose this hotel based off of parking and breakfast being available, so not having parking was frustrating. Also, the fridge in our room didn’t work. We were really hoping to refrigerate some water, and weren’t able to do so.

Very accommodating to our needs as we checked in very late.

Could have been even more clear instructions regarding parking. I was a bit stressed but I didn't see how to buy parking permit, I won't blame the hotel but I believe it could be even clearer.

The beds were very comfortable and we were glad to have AC and a refrigerator in the room on such a hot day. The hotel was in a good location, easy to get to the tram stop and from there to the inner city and the arena.

Unfortunately, there were multiple things that could be done better. First, they specifically advertised with 24/7 self check-in but when I was at the terminal, I was told not to use it and to come inside to the reception to check in. Fine with me, just odd that it's specifically advertised that way. Next, we arrived to the info that the hotel had no parking spots free, which ended up not being a problem, as parking cost 10€ and parking on the street was free. However, if you say that you have parking, then you should either provide enough parking for all your guests or state that the parking is limited. When we got to our room, the soap was completely empty so we had to ask to get it replaced. Again, not that big of a deal, just annoying. The next day, we headed into the city and left the "do not disturb" sign on the door as we didn't want/need new towels, etc. Came back to find that housekeeping had been in our room anyway. This is a big no-go for me. These signs are specifically there to state that one does not want housekeeping or anyone else entering the room in our absence, and it was completely disregarded. I would hope that this was a one-time mistake and not a repeat happening.

Beds err comfy the reception staff let us CGS k in an hour early which was bliss as we’d had a long flight. Great location for public transport

Fridge didn’t work had to move it to different plug…there were not adequate tea and coffee

Porsche museum and zoo great.

It was very hot and ac worked hard to cool down our room. But luckily we had ac.

We booked a room with three beds. It was nice, decent, and most importantly, very clean. We needed a place to stay for one night during our trip to Milan, and this was a good room to get some rest and continue our journey.

Passable

room smelled like people smoked in it years agobreakfast was nothing special. carb loaded

The room is very big for a family, the bathroom is fantastic.

The parking is limited

Very clean and great comfort

Personal wasn’t clear about the payment for parking use.. At the end we had to pay extra without telling us before.

Big room and comfortable.

Not mayor complains. Room is a bit old but other than that everything was perfect.

friendly and great brekky

noisy outside where smokers collect

room very clean

Heater got too hot sometimes in the middle of the night, and nearby tram was noisy

The rooms were impeccably clean. The hotel is conveniently located and economically priced. The room was a good size, the bathroom was nice.

The thermostat in my room would not adjust, while the temperature went to 30* Celsius, very hot, I could only disengage the heat by opening the window, directly on a busy street, it was noisy all night. There was no attendant at reception during the night, nor on Sunday, to assist. Two nights no sleep. No concession was offered.

I think it’s a great hotel for sleeping and showering in. If you want to stay there and be in the hotel, you may get cramped and put off by the urban sounds and tiny corridors. Everything worked as advertised, the check in gentleman, and the check out woman were friendly and informative. The floor of the bathroom was heated and very comfortable. Overall I would stay there again knowing I was mostly going to use it for sleeping and showering.

The coffee was instant, not real, and for the price there should be k cups or nespresso set up for the customers in each room. There were no washcloths. Not sure if this is a German thing, or the staff forgot them. Train runs on the street outside, but may stop for a bit late at night, so if a light sleeper, ask for not a street side room. When we first got to the room, it was blazing hot, but once the window was opened, it became very comfortable.