Hotel Golden Key Prague Castle

Great location and very nice staff. Fantastc choice for breakfast.

The staff were very friendly and helpful. The location was perfect. The breakfast was great.

Great location, comfortable rooms and good selection at breakfast

Third time staying here and only slight issue was the basement room. Decent room but there was a lot of noise from the drain if someone was having a shower upstairs. Souded as if ot was pouring with rain. Not a massivebissue for us as we were always up early but might bother others

The breakfast was excellent, I loved it. The coffee was fantastic, the cheeses were very nice and varied. The breads were also very varied and delicious. The only downside was that the boiled egg was a bit grey, but other than that it was wonderful.The location is beautiful, the smell upon entering the hotel is wonderful, and the rooms are warm and clean.

I love it

The hotel is nice inside and the room was comfortable. The breakfast had a several options and tasted good. They provided a welcome drink, which was a nice touch. The shower water was nice and hot and it was good water pressure. The hotel is in a great location.

The only thing we would mention that we didn’t like was the orientation of the shower head, which made it slightly difficult to shower.

The location of the hotel was really good and the breakfast was very tasty as well; there was a nice welcome touch when we arrived - a book and a personalized message

The attitude of the personnel was far from ideal- it felt cold, unattentive and at times even unfriendly (this is especially so at the reception). When we were leaving our luggage in their storage the last day after checking out, the receptionist even asked us to hurry up as she was cold (like really? they should make an effort to act professionally and with some more genuinly warmer attitude!)There was one kind lady doing all very quickly at the Breakfast (the one with the long blond hair), the second one was totally as if she is not there - unfilled breakfast options, a lot of dirty dishes on the tables being left uncollected etc. I think all of the personnel were non locals but this is not an excuse! The floor in the room was not clean when we arrived and afterwards they were only doing the trash and changing the towels/toilet paper (no vacuum cleaning and thus the floor was not cleaned at all which is not acceptable).Lastly, there was no ventilation and all the dampness after showering was directly going into our room (no way to air it out). There was not a single chair in the room, only a wardrobe to put our stuff in and the beds to sit on (apart from sleeping) so not comfortable to that end.

Staff really friendly, the location is perfect, and very clean rooms

The room was beautiful and clean, the breakfast was tasty and had plenty of options. It was my birthday when I arrived and the room had a beautiful surprise waiting for me. The location in excelent.

The main issue I had was that in the morning it was quite loud because of the cars and the people outside. The other problem was that the reception closes at 19:30 so I had to pick up my luggage early from the storage room (my flight was later that night).

Excellent staff - particularly the reception ladies and the chap on the phone (Philip?) who helped me get in after reception closed. Friendly and obliging. Breakfast was good with wide choice. Old style boutique hotel, very close to Prague castle with small supermarkets and cafes beside it. SHort walk to Charles bridge. Room airy, spacious and clean with coffee and tea facilities and stocked fridge.

No reception or security evident after 20:00. Everything locked up so you need to be self sufficient after that. Slowest lift in Europe.

I recommend this hotel, especially because of the wonderful hospitality of the administrator, Marketa. She noticed that I wasn’t feeling well and kindly offered to let me stay until I felt better. After an hour or two, I was fine again.

Perfect location in a beautiful building. Excellent, varied breakfast.

The mattress was too soft for me and worn-out.

Breakfast was good although a little repetitive. Hotel is situated in an excellent location ideal for exploring the castle complex.

The room was a lot smaller than my previous stay here. There were also building works taking place outside the room window, starting early and finishing late in the day which I feel we should have been made aware of prior to our stay.

The hotel was perfect. What else can I say?

It is a charming Prague hotel in a wonderful area of town. But be prepared to walk up a hill if you’re coming from Newtown.

The staff was really nice, the place was charming and really comfortable. Made us feel really welcome. It was also very well located.

The original room we were assigned was an attic room. We requested a room with more light and were delighted with a room with lots of windows and a view of the Petrin Tower.

Gorgeous views from the balcony, spotless, bed was very comfortable. The breakfast was amazing!

If you want a hotel that is walkable to town this isn’t for you, had no problem getting a Bolt ride for 10 euro to town.

The staff were very friendly and helpful. The location was perfect. The breakfast was great.

The location is fine. Everything else sucks. Don't stay here. Like seriously!

The worst hotel experience I have ever had. We paid a considerable amount for three nights, yet didn’t even stay one. Despite notifying the hotel in advance that we would arrive late, the receptionist was visibly irritated upon our arrival.To make matters worse, although we booked months ahead, the only room “available” was in the basement. While it technically had a window, the overwhelming stench of dampness and mold made it absolutely uninhabitable. The smell was so strong it felt unhealthy to even breathe inside the room.When we raised our concerns, the receptionist was dismissive and made no effort to resolve the situation. Fortunately, we were able to secure another hotel and left immediately — there was no way I would spend a single night in those conditions.In hindsight, I’m genuinely considering reporting this property to the health department. After reading through other negative reviews, I see this is not an isolated issue — some guests are even placed in attic rooms under similarly unacceptable conditions.Do yourself a favor: avoid this place at all costs. Save your money and book a hotel where basic cleanliness, professionalism, and respect for paying guests are actually upheld.

The Location and breakfast were great.

Room was dusty, starting from floor finishing with the bathroom handrail and blocked sink. Bathroom was outdated and really needs attention.

Great welcome from Clara, the director, & the manager Marina. Great location. Easy to walk all the way to Charles bridge & Prague square

The stairs. It's a very old building, of course!