NYX Hotel Prague by Leonardo Hotels

Great location. Plus the hotel and rooms look nice.

The walls are pretty thin. Early in the morning, you can hear people slamming their doors (and the employees of the hotel probably do this too, because we barely saw any guests on our floor). Also, the rooms were extremely hot, even if we turned off all the heating. We went to Prague in the winter, and just sleeping in our underwear was even too warm. The pillows are also not that comfortable. We did not get good nights of sleep due to this.

Rooms and staff were excellent

Bed was slightly uncomfortable

Staff

Not clean Small rooms for 3 people very hot in the room And no lobby at all to chill with your family or friends

The hotel is an easy walk to and from the train station, as well as to many of the tourist sites one would want to reach on foot. The staff were exceptional - helpful and friendly. The breakfast in the morning was stellar and had everything a picky eater (or not) could want. The room was comfortable and apportioned well for a small European hotel room. The thank-you treat upon checking out was a nice touch.

The mini-fridge in the room is a nice touch, but doesn't keep things cold - just lukewarm. Which is fine because it is in Europe, and lukewarm is the thing. The hotel is expensive. I realize you're paying for convenience, and I did go during Christmas Markets, so of course, rates are going to be high. I am not sure it was worth the cost of the room, tho, solely for the location. The room was fine, but the cost did not match "fine."

Location was fantastic and the vibe of the hotel was fun.

The bed wasn't as comfortable as other recent hotel stays and the cleaning crew was very loud outside of our door in the morning.

Location is great

Room was cold and air conditioner works loudly

Breakfast was great. Location is great. They have two beds option in rooms which is what we needed. It met our needs.

Could be cleaner. Small room but not too bad.

The staff were welcoming, the room was large, comfortable and with lots of style. The room was lighted and there was a good reading lamp near the bed (which is uncommon in hotels), The breakfest was very good. Every thing was great - but the bed

The bed was very uncomfortable.

Its an excellent hotel , excellent location , helpful and friendly staff , clean rooms , modern hotel , excellent breakfast ,i really enjoyed

Super modern hotel in an excellent location, right next to all the shops and just a few minutes’ walk from the Old Town.The rooms we booked were large and spacious. For the triple room, we received a wonderful and unexpected upgrade to a huge suite with a kitchen, a big dining area, a living room, and a large balcony.The staff was extremely friendly and welcoming.

We loved everything.

The location was great! The staff were very friendly and helpful

Somehow the cleaning lady never came to my room during my stay and the shower was not so clean

That we only had one night there.

I rarely leave negative reviews, but our stay at NYX Prague was bad enough that future guests should be warned.The objective partWe booked a room with a double bed. On arrival, we found two single beds pushed together. When I asked the receptionist, he told me all rooms are like this because it’s a business hotel. Later, in writing, the hotel admitted that rooms of the same category with double beds did exist — but they had already been given to other guests. In other words, they had overbooked.Their “solution” was to offer us a larger room that actually had a double bed. They explained that this room normally cost €70 more, but as a special deal they would give it to us for €40 extra. In short: they tried to charge us 40% more just to get the bed type we had already booked and paid for.To make things worse, every email we received was written in a very dismissive, scripted tone — the kind that keeps repeating how much they “want me to have the perfect Prague experience” while offering absolutely nothing concrete other than the €40 “upgrade.” It felt robotic and insincere, like copy-paste replies, and never addressed the actual problem.Weeks later, we suddenly received a refund — but with no explanation, no apology, and no personal message. Just money sent back, as if that erased the experience. And this was never about money. We only had one night in Prague and wanted to enjoy it, but instead we ended up in a room we didn’t book, sleeping apart in single beds.The subjective partThis is a matter of taste, but I personally found the entire atmosphere tacky and unpleasant. The reception looked like a mix between a casino and a gentlemen’s club, with neon lighting, lion prints on the walls, and Michael Jackson’s Beat It blasting at extreme volume. As a “welcome gift,” we received a small paper bag. When I looked inside, it wasn’t even sealed or nicely presented — just a handful of random candy pieces thrown in.

Clean hotel , friendly staff, excellent location .I would strongly recommend it for anybody who wants to enjoy his stay in Prague.

Breakfast was amazing. Cleanliness. Location great! In the city center! Recommendations!

Soundproof wasn't very good. You can hear everything that is going on in the hall.

The location was great, staff was nice

The room was very small and very expensive for what offered. There was almost no space to pass by the bed.

The entire staff were friendly, especially the reception, who were very attentive. Delicious breakfast with plenty of choice.

Location was nice

Lack of a gym, room size and low # of options for breakfast

The hotel is amazing and in a great location, the staff at the hotel is quality, pleasant, and accessible!The breakfast was great and varied

Nothing, it was awesome

It was clean and organized. The best thing was the service. Everyone were very nice, friendly and kind

Everything was fine. Maybe a little bit more space in the room could help, as it was a bit crowded to move inside the room, with 2 big bags on the floor

The location was absolutely perfect. So close to the train station, so arriving was convenient. You step outside and turn a few times and you're in the center of the city. The amenities were also very neat and useful.

Be aware that the walls seem to be thin and noise transparent.