Hotel U Prince Prague by BHG

The character and size of the junior suite were an outstanding value and experience. My favorite of all my European hotel stays.

The shower was a bit awkward. There is a very high tub to climb into and then to use the showerhead you kind of have to contort yourself into the corner. Water tends to still splatter out of the shower. This was worth dealing with for the comfort of rest.

Location, staff, views, the building and how it was renovated, the food, all was amazing!

There was nothing I did not like! It was a true 5star experience!for sure! A Awesome place❤️

amazing staff and customer service! The concierge even walked us to a restaurant so we did not get lost.Great location! Right infront of the astronomical clock!Such a cool bar in the basement and Amazing views from the rooftop terrace!

Breakfast could have been a bit more *****the first day they ran out of glasses for juice and did not bring me another one. Wifi was okay but not the greatest, you had to re-singin every time

We loved staying at U Prince hotel. Our room was beyond our expectation. I could lay in bed and see the Astronomical Clock and couldn't have asked for a better room placement. We enjoyed our stay.

Nothing not to like about this hotel.

I loved the decor. It was perfect for a cozy Christmas holiday.

I didn't like the shower because it was difficult to keep the water from splashing. It was very clean and a lovely space.

Staying at Hotel U Prince felt like stepping into a fairytale. The historic building is absolutely beautiful, full of charm and character, and perfectly blends old-world elegance with comfort. Every detail reflects the soul of Prague.The location is simply unbeatable—right on the Old Town Square, with the Astronomical Clock just outside the door. Waking up in the very heart of the city, surrounded by history, lights, and timeless architecture, made our stay incredibly special and romantic.It’s the kind of place that makes you feel part of the city rather than just a visitor. An unforgettable experience and a hotel we will always associate with beautiful memories of Prague.

The hotel was lovely, exactly what I was hoping for. In fact, this holiday was a birthday gift to my wife, a special gift to celebrate her 60th birthday, and may I add that all went perfectly well, also thanks to the service received while staying at this hotel.

Their current tipping system feels a bit intrusive, since considerable amounts of daily tips are just added to one's bill without consultation or approval. You only get to know of the cost of such tips on departure, when you're about to settle your City Tax dues.I'm hoping that management will review this tipping system, following related submitted comments.

We absolutely loved this hotel. We got upgraded to a beautiful suite and felt like a princess. The room was beautiful - Victorian vibe. The location was fantastic- in the heart of old town with view of clock tower. And without the noise. And the best bonus was the Black Angel bar located in the hotel. A must! One of my favorite hotels ever!

The location of the hotel is excellent and very central. The building itself is historic and visually impressive.

The breakfast quality and selection were far below expectations and not appropriate for the price or hotel category. The service staff in the evening was clearly overwhelmed, which caused long waiting times and confusion. As a result, a planned birthday dinner did not function properly and an important personal celebration was ruined.Additionally, the room we received did not match the photos shown for the booked room category on Booking.com, which felt misleading. Overall, the hotel is significantly overpriced for what is actually delivered.

The location was amazing. The staff was very nice and also helpful. The room was very pretty and the bed was comfortable.

The property was beautiful and had a great location in Old Town Square. The staff was fabulous, especially Adam and Barbara. They could not have been more pleasant and helpful. I would have rated this property a 10 but the terrible breakfast and the fact of the staff allowing non guests to come into the hotel to take pictures on the Terrace floor. I’ll explain below.

The breakfast buffet could have been much better. The scrambled eggs looked like they were cooked two days earlier. The poached eggs were dry and cold. The variety of fruit and other ingredients for your yogurt were non-existent. The staff packed everybody into this small room which was extremely hot. Which was odd for how big the property is. It was so uncomfortable you couldn’t enjoy the breakfast.I mentioned the staff allowing non guest into the hotel to go up to the terrace. All day long there were a flood of non guests. Roaming the hotel and constantly using the elevator. So much so that paying guests of the hotel actually had to walk up and down the stairs because the elevators were constantly being used by non paying guests. One day I actually found a gentleman roaming our floor looking around and trying to open hotel room doors. When asked if he was lost or needed help he said “Oh, I’m just looking around.”. What a breach of security for the paying guests. When asked to talked a manager about the situation no one ever responded. It makes paying guests feel unvalued and unappreciated even though they are paying over 400 for this experience.

The location was excellent. Very central with the main tourist attractions within easy reach. Every thing was swell maintained and in working order.

1. The room we booked on booking.com was not anywhere near to the room we received, Room 43 has a sloped ceiling that renders half the floor space unusable.The bed is jammed into an opening that left no room to move next to the bed and no bedside tables, You have to crawl onto bed from the foot end of the bed. The space for the suitcases was jammed into the lowest end of the sloped roof and so was the seats.2. You are supposed to hand your key in at reception on the first floor. However the endless stream of visitors visiting the rooftop bar with the famous instagram spot made it near impossible to take the elevator from the first to the third floor. There was never any space when it stops on the first floor.3. The hotel charges 20 Euro per hour for an early check in. Had we had the room we booked on booking.com it may have been more palatable, but we still feel that charging for a early check-in is taking advantage of people. We left at 03:30 on the day that we checked out but there no discount for that.

The hotel was in a great location right in old town square. Beautiful hotel & room was lovely.

Unfortunately some of the staff let the property down, especially in the restaurant.The second night of our stay we decided to eat at the hotel restaurant & got what I can only state as appalling service. Food was uncooked & when we raised our complaint the waitress got in quite a temper & stormed off. Speaking to some other customers they experienced the same awful service.The hotel has a lovely roof terrace with beautiful views but this is a major tourist attraction & so many tourists who are not residents are coming through the hotel to get to the terrace, this caused high traffic & difficulty using the lift even though a resident.On our two night stay, we were woken at 5am each morning by the sound of running around & furniture moving in the room above us. We were told that the room was not occupied & reception would speak to housekeeping.Breakfast was quite poor, dishes not being refilled & the breakfast room was not cleared with tables left full of plates/cups etc making the tables unusable when we arrived.

Outstanding location, beautiful historic building, cute cozy rooms.

Staff was spotty: some great, some rather off putting.

It was the most beautiful accommodations. My wife will not have ever had. Century old building brought up to new standards. Elevator four different levels. Under our wildest dreams.

Convenience & location

NoiseyTea bitterMilk curdledBreakfast not adequately resourced

Location and charm

Busy elevator. Tight lobby. Lots of roof traffic

The hotel is so charming. All the decor is in a old style that gives it such a charm. The room is beautiful and everything comfortable, we had a view over the square and could see and hear the Astronomical clock´s ringing form our window. This is the best location in Prague in our opinion as it is on the historical square and 5 minutes from the bridge. They have 2 restaurants, both great. They also have one of the best bar in Europe and it is like no other experience to visit the bar. The bartenders do making of a drink into art form and it is a fun show to sit and watch them. They also have live music and a visit here is once in a life time going for a drink experience.

The only thing we didn´t like about the room is the lack of lighting in the room. It is a bit too dark and we found ourselves with the light form our phone, to find things in the room. It is also disadvantage that there is a high bath tub and not a shower. The breakfast is all very tasty but the problem is when we arrived 30 minutes before it was due to end, so many of the food was finished. We needed to ask for a lot of the food that we wanted and it all came after few minutes, but it would have been better not having to ask for 5-7 things at breakfast.

Outstanding location in the heart of the city, convenient to everything. Included breakfast was great. Loved the “old” hotel decor.

We absolutely loved this hotel. We got upgraded to a beautiful suite and felt like a princess. The room was beautiful - Victorian vibe. The location was fantastic- in the heart of old town with view of clock tower. And without the noise. And the best bonus was the Black Angel bar located in the hotel. A must! One of my favorite hotels ever!