Cellai Hotel Florence

The staff were friendly and the location was goid

The bathroom in our room only had hot water. The toilet roll was off the hook. Someone had to open up all the taps before we could take a shower so we didn?t burn ourselves with the hot water. They knew about the problem but still didn?t fix it.

The location , the bar, the staff and the charm.

The extra bed in 218. It was comfortable but not well made up.

Everything!! It is beautifully decorated. The piano room is cozy and welcoming. The staff is approachable and always willing to serve. We love this place.

Super friendly staff! Great breakfast buffet. Very nice room. Perfect location.

Shower did not drain well.

The staff was very accommodating and the location was great.

There was a strange smell in room 123.

The hotel it was stunning the staff was the best!! Breakfast was the best we had in Italy everything was 10/10

Breakfast was lovely, warm comfortable atmosphere. Restaurants are nearby and the neighborhood is quiet enough at night.

Well I have to say the mattresses should be a little better. They were a little hard for me but overall I really love the hotel.

LocationStaff

Lifts

Exceptional service from the staff, discrete and professional. Ahmed, cocktail maestro, deserves special mention for engagement, entertainment and Florentine concierge services.

The hotel looks beautiful, there's indeed a lot of space and it has an authentic style. The location is good, and the breakfast was tasty.

Unfortunately, this was one of the worst stays we’ve ever had.The rooms were dirty, or at least not up to the standard of a hotel claiming such a level of quality (photos attached below). The toilet was dirty, so were the mirrors and the fridge. The rooms do not match the description — we didn’t have an iron, and slippers and bathrobes were only brought after we went down to the reception.Don’t expect to see individual shower gel bottles like in the pictures, or a coffee machine, or a bidet. Instead, you’ll get the cheapest coffee, and the minibar in this “four-star” hotel looks like a piece of paper under the table with prices written on it. In the wardrobe, you’ll find someone’s old toothpick.In general, the price does not match the quality. Everything looks a bit worn and definitely needs cleaning.

The room was a single and it was extremely small. I kept the windows open bc the room was too hot and got so many bug bites.

Room too small

The room was a single and it was extremely small. I kept the windows open bc the room was too hot and got so many bug bites.

Room too small

Beautiful decoration, great breakfast and friendly staff

We had to leave to go home

First and foremost - staff is just great. We have stayed there for few days and everyone we've met was just fantastic. Reception people, breakfast people, barman, cleaning team - all are most helpful, friendly and nice. There's also a dog "working" at the office, you might get a glimpse of it if you are lucky, one very good hotel worker it is.The hotel area is so pretty, it has few sitting rooms, which are very classy and picturesque- so if you are Instagram enthusiast, this is your place. Our room was large (triple room), bathroom was massive and chic. Rooftop area is lovely but I didn't get to spend much time there-we visited during winter time. Even the staircases were beautiful. I absolutely enjoyed the place and will surely be coming back, should I visit Florence again.

Breakfast could have a tad more options (gets a bit dull when you stay long); We didn't manage to get AC working on cold mode (winter time) and should you get noisy neighbors- you'll hear them (might be the issue of adjoining room only). Also, there is not much of storage space in the room. But we were 3 persons staying few days in winter- we had a lot of stuff :)

Really nice and quirky and old fashioned hotel. Great location.Very friendly staff.Very nice view from the roof top bar.And lovely breakfast.

Really nice and quirky and old fashioned hotel. Great location.Very friendly staff.Very nice view from the roof top bar.And lovely breakfast.

Nice facility. Well kept and has the look and feel of a boutique hotel. Friendly and helpful staff.

No complaints

Good location near train station. Great facility. Wonderful bartender and staff. Clean rooms with charm.

Staff was fine and pleasant but not warm. Breakfast was understaffed and chaotic.

well located hotel with perfectly friendly employees.

Very very small romm next to the elevator (noises all night long)

The room was contemporary and had a large bathroom with walk in shower. The front house staff were very friendly and welcoming. The location was a convenient 10-15 walk to the centre.

Breakfast staff were not welcoming to us when we arrived for breakfast. The selection was very limiting at breakfast. A lot of plates were empty.The room layout did not work as you had to squeeze past tables. There were too many tables.