HOTEL VENETO Centro Storico di Firenze

Nothing bad service and not polite to Americans and family kids

Yes understanding and honor booking and error on their end of date.

The location

The air conditioning was not functioning properly The pillows was too soft and the bed was not comfortable.

Specially made coffee in the mornings

All rooms face a small central patio which is the designated smoking area for everyone, including staff ¿ set up with ashtrays. (Air conditioning off most of year). Also bed linens smell of perfume¿ really hard on allergies!

No elevator and there are no rooms on the first floor. Shower is extremely small (could not lift my arms up) and toilet was extremely cramped

The staff was nice

Hotel was disgusting, bugs, graffiti and dirty

The great service and assistance of the staff.

There was an unpleasant smell in the bathroom which appears to be coming from the toilet. Glass shower curtain was not working properly and the water did not drain well.

Large room, great breakfast

WiFi was so slow, it was basically unusable, there was no sound barrier between rooms. We could hear the person in the room next to us coughing, and a baby crying in another room. Since I am a light sleeper it was difficult to get a good night's sleep.

The hotel is close to the train station and walking distance to center city. Friendly staff.

There was air conditioning but it didn't cool the room as well as it should have. Comfortable for me but my wife prefers a cooler room when she sleeps.

Clean rooms with beautiful tile everywhere and very friendly staff.

Old building had intermittent sewage odor in bathroom.

Front desk gentlemen were very friendly and helpful.

I wish the shower water was hotter.

Breakfast buffet included espresso drinks!

We stayed in the family suite. The Reims were clean and comfortable. Great location and the staff was very friendly. We were able to store our luggage there even after checking out and enjoying some additional activities.

the location and breakfast were good.

My room was located near smoking area. I asked to move me to another non-smoking room. They promised me to move, but it never happened. Sometimes people were rude at the front desk.The hotel itself is very dirty and worn out.

Location of facility, luggage room for baggage while we've checked out, and proffesional approach of tall manager on reception...

Restaurant staff should have improve english vocabulary, breakfast food choice - maybe try with some italian products. Also, we've booked a room as a couple and we got a two single beds.

Staff, location

Cramped room, tiny bathroom. Shower too small for a larger fellow to fit in!

It has what you need for 2 nights stay. Rooms are on the smaller side but beds are comfy. Good breakfast. Basic rooms a bit awkward decor. We had to carry our bags 2 floors. Not on the historic side but very close

It is close to the city center and the bus stop.The breakfast was ok.

The hotel is old and needs a serious renovations.It does not have lift, upper rooms available by stairs only.

The staff were friendly, the breakfast was good and the location is perfect.

The room had so much fragrance to cover up a weird smell that I could barely be in it. I'm allergic to strong fragrance. The room was tiny.

The hotel is located in the very city centre. The location is great and the breakfast Is proportioned to the price.

During my recent stay, I experienced several serious issues that left me extremely disappointed.1. Internet connectionBefore booking, I confirmed with the receptionist that the internet quality would be sufficient for a videoconference, as I had an important meeting the night I arrived. I even double-checked upon arrival and was reassured again. Unfortunately, the internet was terrible throughout my entire stay, despite me reporting the issue to reception every single day. If you plan to stay here, be prepared to rely on your mobile hotspot instead.2. Air conditioning disasterThe air conditioning in my room broke within minutes of turning it on. After a loud cracking noise, it began leaking water all over the room: on my clothes, on my electronics, everywhere. I reported it immediately. The receptionist came in, gave me extra towels to soak up the water, and promised I would be moved to another room the next day. That never happened. There were empty rooms available, but according to what seemed to be the owner, "the room I had was prettier than the others," so they left me there. The next day, a technician came to "fix" the unit. The leaking stopped, but the AC itself never worked properly again.3. Broken hairdryer & lack of respect for privacyThe in-wall hairdryer didn’t work either. To be precise, it got burned as soon as I plugged it in. When I reported this, the receptionist seemed skeptical, as if I were exaggerating the problems. He came to check for himself but entered my room with dirty shoes, stepping on my clothes, bedsheets, and towels—completely disregarding the customer's space and privacy. I was eventually given a small portable hairdryer that barely worked, but it was at least functional if you are patient enough.Finally, when I checked out, nobody asked if everything was okay. No apology, no gesture of compensation, nothing at all—they simply took the keys and said goodbye.

Great location. Short walk to every tourist attraction in the city.Good breakfast included with excellent espresso to enjoy in the outdoor patio.Rooms were clean and beds comfortable. Staff were extremely helpful and had excellent customer service.

The A/C is required to be off when you leave the room so it takes a while to cool the room during these hot summer days in Firenze.