Hotel Santa Croce

Spacious or should I say huge apartment with three bedrooms, well appointed. The location could not be better. The staff were friendly.

A little noise from the street below at night.

The unique character of this hotel created a memory that will not be forgotten. The staff acted like we were paying $'---- a night. I loved the tiny staircase and the little cozy room. No need for the TV here!

Excellent location. Lovely breakfast of coffees, juices and mostly pastries. Simple but generous and fresh. Stairs to room manageable. Booked an economy double bed, smaller room, but it was a perfect size and well appointed. Hosts were terrific. Very kind and helpful. The valet service was wonderful as there really isn’t parking.

No complaints! Quite a nice stay.

1. LOCATION - Most perfect location right in centre of everything. Everything is in 5-10min walking distance2. STAFF - Very nice people that want you to feel comfortable and secure. They called us before we came just to let us know exact directions to hotel (dont follow google maps) and they waited for us on the street (just in case)3. PARKING - Its 25-30 euros per day. Only you need to know that you have to leave the keys and they drive it away in secure space. When you need car back they call service and your car is in front the hotel in couple of minutes4. SAFETY - We travelled with 2 kids and we never felt insecured, nowere in the city

Everything perfect....maybe refrigerator would be nice to have in the room!

This is a small hotel in a historic building, very convenient location. The hotel staff greeted us very friendly with a glass of juice, gave us a map and advised where to eat and what to see etc. we liked the breakfast in the morning.

Our particular room was super small but we had a nice stay regardless.

Great little hotel, clean and all facilities needed.Staff were brilliant, friendly and welcoming

The staff were most helpful and the breakfast was good with decent coffee. Excellent location right in the old town but accessible by taxi.

Old building so no lift. Our room was on the 4th (top floor). Next time I'll check this as I have an issue with my hip. The bathroom and shower cubicle were very small.

The hotel was at a very central location and clean and the stuff was very very helpful and friendly.

The staff at Hotel Santa Croce are wonderful. They are friendly, helpful, English speaking. To site only one small example: the hotel has no elevator because it is in a building from the 1600s and adding an elevator would be prohibitive. But the staff will insist on taking your luggage up to your room and retrieving it when you leave. The staff obviously want their guests to enjoy their visit to Florence and will do what they can to ensure that. I really appreciate that. They will provide both interesting and moving information about their surroundings and about the city's attractions. They are justly proud of the city, its history, and the interesting history of the building that houses the hotel. And the location of the hotel, near the basilica of Santa Croce, is excellent for visiting the city.Unfortunately, the rooms aren't of the same quality as the staff. My room was small and charmless, with a shower box that--likely because of restrictions on renovation--was so small that when I dropped the soap on the floor, I had to turn off the shower and open the door so I could bend down to pick the soap up. The room was clean, though and the bed was comfortable. But even with the restrictions on renovation, there could be some updating to the decor. Perhaps other rooms have more character than mine did. I would hope so, because the staff deserves a good product to represent. As a bottom line, I would say that at this price point, one can do better in Florence as far as the room goes. But at this price point, you cannot do better in terms of a helpful, welcoming staff.The breakfast was adequate but not special by any means.

If you are a large person, you may want to check out the size of the shower box.

Excellent location. Very kind and professional staff.

Bathroom very small

Helpful staff. Great location.

Shower was very small. Impossible to bend down. Constantly knocking temperature and flow control.

The location is awesome, very close to the Santa Croce square and in a walkable distance from all main points of interest in Florence. The staff is very friendable and attentive (specially Mario and Fabrizio).

The hotel is located in a historic building, so you can expect smaller rooms and no elevators. However, IMO this is completely understandable, since most buildings in Florence date back to ancient times and their structure cannot be altered.

Good host provide breakfast although we were very early because of our Tours.

for the price it is ok.

The Hotel Santa Croce is very well located in the historic part of Florence .Mario is very passionate about running this hotel and gave us info about what to see .The breakfast was fairly adequate.The hotel is located in a very old building that is protected ,so very limited renovations are allowed .

The shower is very small but we managed.We understand that limited renovations are allowed

We were received incredibly well, the host even gave us travel tips. Our apartment was very spacious and well placed, surrounded by historical monuments. The AC was working well.

A bed was a bit rough but nothing concerning.

Had to book quickly and last minute. Super accommodating and friendly staff! Allowed me to store my luggage upon check-out, until I was able to check into my next place.

Friendly customer service, Especially when you have feedback, they will definitely assist you as soon as possible. If they cannot get an answer in the first time, they will inform you as soon as there is a result.

NA

The location was perfect — right in the heart of Florence, close to everything. What truly made the difference was the warm and personalized attention from the entire staff. They were always kind, helpful, and genuinely committed to making our stay comfortable. You can tell the place is run with care and passion.

Very well located, and the brothers, owners of the hotel, made everything possible to make us feel comfortable.

Rooms are small, but it’s not a big concern if you are most of the time out, visiting the tons of attractions of the city.

Location and very friendly staff.

No elevator our room was on the fourth floor.