Hotel Bonifacio

Great hotel not too far from all the sights. Outstanding breakfast was included with our room rate.

Room was somewhat small. Bathroom was spacious.

The staff was friendly

The rooms were old , musty, and nothing like what was expected. Out of every hotel we stayed in Italy this was the worst one and the most expensive. The bathrooms need upgrade and the showers were dirty.

Front desk employees

The hotel was in a good location. It was very clean and the staff was very polite and helpful.

There was no heating in the bedroom. The ac was not working.There was a small radiator in the bathroom.

We like the comfort,cleanliness & friendly staff.

Everything, especially the staff, who was welcoming and caring, helping to figure out ZTL thing and parking for the car. The room was spacious, and the location was above and beyond - 15-30 minutes walking from pretty much everything downtown

The only thing - the bed was split, i.e. consisting of two mattresses under one sheet. Not good for cuddles ?

The location was good just 10 minutes walk away from Florence cathedral and city centre.

There were lots of mosquitoes in the room

Location great. Breakfast included nice. Staff great. AC good.

We were in room 3 which turned out to be a handicap room. So set up was kinda weird for someone not in a wheelchair. That’s not too bad but it’s on bottom floor next to kitchen and they start setting up early. Also broken faucet. Broken doorknob on bathroom. Tiny shower and pillows were the worse. We probably could have asked for different ones but just too tired. Also no plugs except right at your head on headboard. With multiple plugs needed it was awkward.

hotel is quiet

The employees in the lobby are a bit angry and also seem to be uninterested and intolerant. The breakfast is mediocre, for example, there are not even olives, but the employees in the breakfast room are attentive.

the location is favorable, a young lady at breakfast service is kind

one old lady at breakfast is not friendly and not kind

The property is as described and even better… the staff were very friendly and helpful… room was very clean, and the bathroom was clean..

Perfect vacation location. Marvelous breakfast. Clean and comfortable, quiet. The location is close to transit making it easy and convenient to use the trains and buses, to and from the station as well as getting into town for the attractions. Friendly and helpful staff, the entire experience made our trip amazing

Location of the hotel was very good for our visit. It is clean. It is 10-15 minutes walk from Duomo cathedral. Staff is polite and helpful.

We had breakfast included, offer was a bit weak. Offer of food at the buffet could be diverse. More fresh vegetables, two different selection of cheese, better choice of juice selection. Something that should not happen is that for two consecutive days offers from buffet has been finished before the end of the breakfast, 30 minutes before end, It didn’t happen to us because we were early but I heard stuff explaining to other guests that something was missing. That should be improved by management. Apart from that stuff was cleaning tables very fast. If you are arriving to Florence by your car, problem is parking since you need to walk from nearest decent with price parking at least 10 minutes. Hotel is situated in TLZ (traffic limited zone), which is great by the way for everyone, but not so great if you need to walk with suitcases. Just be prepared for a walk.

The buffet breakfast was great, location very close to the city centre and the staff was polite and professional. As there was not hot water in our room they didn’t charged us the city tax.

We didn’t have any hot water in the room, meaning a cold shower in the morning with a 2 year old was not ideal. We were made aware that there were some problem but we were asked to check about water pressure. The room had sign of water damage and the smell of humidity, particularly in the bathroom was quite noticeable.

The buffet breakfast was great, location very close to the city centre and the staff was polite and professional. As there was not hot water in our room they didn’t charged us the city tax.

We didn’t have any hot water in the room, meaning a cold shower in the morning with a 2 year old was not ideal. We were made aware that there were some problem but we were asked to check about water pressure. The room had sign of water damage and the smell of humidity, particularly in the bathroom was quite noticeable.

Great value for money. Extremely friendly staff, well located, in a central but quiet area. Overall, very positive.

Although the breakfast was good, it didn't have many options. Bathroom and shower were also a bit small.

Bonifacio hotel located nearby Firenze SMN train station, well maintained and the services from the staff on duty was excellent.

The price benefit balance was ideal.The staff was helpful.It is necessary to inform the facility about car parking in advance.

Good location, close to center and everything important (1 km from the Dome, e.g.). Not too expensive. Good breakfast included in the price. Kind staff.

The room was big enough, but the bathroom was tight and the shower was fixed (not a good idea). Overall I found it needs a renovation/update.

Location, Cleanliness and responsive staff.

Breakfast could have been better.more English Channel on TV could have helped people from other countries.