Palazzo Lorenzo Hotel Boutique & Spa

There was a blood stain on my bedspread. There was also a mis-understanding regarding spa access which I selected when I purchased. The staff was not understanding and I was very unhappy with my stay.

The architecture

The internet os horrible. The breakfast os vero simple, i was expectong more protein options

Beautiful hotel with amazing and attentive staff.

The staff was exceptional. 

Not really

Room was well maintained and well arranged. Staffs were friendly and helpful all the time. Breakfast was delicious and plentiful. Location was amazing.

Absolutely everything. The quality of the furnishings,the details of the decor all combined to be a stunning property. The complimentary breakfasts were nothing short of first class.The same breakfast at a restaurant in a room with a similar surroundings would easily cost $40. The staff couldn’t have more professional. They assisted us with the nightmare of lost luggage and did everything under the sun to make our stay more enjoyable. I have been in the hospitality business for over 50 years and consider myself a qualified critic who always finds things that can be improved. NOT IN THIS CASE.L’m lookin forward to our return.

A very nice boutique hotel close enough to the city center to walk but far enough away to be in a local neighborhood. The rooms are clean, the breakfast is great and the spa is too.

Spa and rooms was amazing! The guy who name Mehdy was so polite , helpful and friendly amazing tean thank you so much !

Exceptional

Lovely interiors, helpful staff & good location- all great breakfast!

No kettle in the room

The vibe

We had a very noisy room facing the street at ground floor, so unfortunately it wasn’t the best option

The breakfast , the spa and the beautiful rooms. But mostly the team of staff working in the hotel who made our stay excellent.

My heart broke on our last morning when a guest had a outburst because there were no omelettes just scrambled eggs. He then danced around the buffet table criticizing the hot sauce that was served. I felt pride when Janet who was overseeing the buffet on that morning as she showed such composure and professionalism under stress.

Good size rooms, good communal areas and lounge. Spa was great. Most of the staff very friendly and helpful. Some good restaurants and wine bars within a few minutes walk.

We had a junior suite with balcony, but woke up to very bad smell in the bathroom resulting in having to change room to one without balcony. Overall happy with the new room, but it would have been easy for the hotel to compensate us in some way, as specifically requested balcony room. There was also no AC available in the room, and whilst it mostly was not needed the room was warm at night and opening window was not really an option due to mosquitos (learned that the hard way). It would also be good to have a kettle in the room as well as the coffee machine.

This hotel is great! My room was very nice and comfortable. The breakfast was very good with lots of options. The spa was very pleasant. All the staff, from the reception to the breakfast room staff, was super kind, welcoming, helpful. The location is also great: close to buses and tram, very easy to get to the city center. I would definitely go back!

Nothing!

My stay at Palazzo Lorenzo Hotel Boutique & Spa was truly exceptional. From the moment I arrived, the staff made me feel welcome and well cared for. Their attention to detail and genuine warmth added a personal touch that made all the difference.The room was beautifully designed, blending elegance with comfort. It was impeccably clean, and the bed was incredibly comfortable—perfect for unwinding after a long day.One of the highlights was the spa, which offered a serene and relaxing environment. It was the perfect escape to recharge, with excellent facilities that added a luxurious touch to my stay.Breakfast was another delight—fresh, flavorful, and served in a cozy, inviting space. It felt more like a thoughtful, homemade meal than a typical hotel breakfast.Palazzo Lorenzo exceeded my expectations in every way. The exceptional service, elegant atmosphere, and thoughtful details made my experience unforgettable. I would happily return and highly recommend it to anyone looking for a truly special stay.

Distance for main attractions.

The location was excellent, 20 mins on foot to all attractions. The hotel is beautiful and the staff were all so friendly and helpful. The spa was perfect and great that it was included in our stay. Bonus!!

There wasn’t anything we didn’t like - would thoroughly recommend.

The place is clean and beautiful also the people working there is absolutely lovely.

Unfortunately the heater were not working well, but they tried the best to help us out.

Location was away from the hustle and bustle of the crowds

Beautiful building with fantastic facilities, the spa was fantastic and the staff very friendly and helpful

Was clean

The room I booked was already highest category before junior suite. I would never book in this hotel if I knew this room in a side house, so I didn’t have to go through the unpleasant experience for three nights, because it’s prepaid and they refused to refund. Based on the room I had, I really don’t know how this hotel gets four stars. The furnish quality is far away from a four star hotel. The bathroom fan was loud as a machine, the shower sealer was broken and the bed made noise just by sitting down or turning around. There is no restaurant in the property and breakfast options are very limited.

Very nice ambiance and design of the hotel , spa is very good and proper as well.

Not enough of pls working at the hotel , only 1 person at reception… for 4 * hotel I find it not normal Room service - 0. Breakfast not great

The deluxe room was stunning. Really good size, well equipped and furnished. Staff were excellent. Bed very comfortable. The breakfast was also delicious and there was a good range of food available.