Ville Sull'Arno - Preferred Hotels & Resorts

The restaurant at this hotel is amazing and very reasonably priced. My husband and I tried restaurants throughout Florence and Venice and found our best meal here.

The walls are a little thin. We could hear our neighbors listening to tv in the evenings.

reception was so kind to us. She was helpful and spoke great English which was helpful because our Italian is not so great.

The shuttle service is not at all helpful. The times that they go in and out of town make no sense. We were told that the shuttle was going into town at 5:30pm. Most people in Italy eat dinner around 8pm the earliest. T hotel needs to review this service

Location was perfect for us. Away from tourist areas but within walking distance. Hotel sits on the Arno River. Staff was very nice and professional. Room very clean. Shower was great.

Restaurant was overpriced. Room was compact and very little counter space in bathroom. Room 246 had a lot of traffic noise and noise from hotel staff.

Wonderful hotel with a free wellness area.

Parking was a bit expensive

The look and feel of the room.

The bed was too hard.

Great service

- Entrance is good - Shuttle service- Breakfast is ok- River view is nice

- Lobby small- Elevator small - Outdoor pool is not well cleaned

The place is really nice and clean, staff is very kind and helpful.

The location is 25 min walk from city center, shuttles are nice but there are only 3 in the morning and 3 in the afternoon. If you want to drive back later than 18:00 you need to take public transportation or taxi. Other extra services are very expensive: 29€ per day for parking a car, laundry is per item and socks are 3€ so it sums up high. Hot tub is 36° which is not so hot. And the gym is tiny max 1-2 people.

Service/breakfast

Location and 5 star rating

The property was lovely . Rooms very comfortable .Breakfast was wonderful . Shuttle service to the tourist area was a great benefit

Amazing property, very clean, the atmosphere is great. Breakfast and dinner are delicious, variety of food.The room is big and very clean.We will definitely choose this hotel for our next trip.

Breakfast was wonderful, staff friendly and helpful. Pool is lovely, spa great, room comfortable, terrace lovely.

Shower /tub is difficult to use and oddly placed.

Everything was lovely, the staff were kind and helpful. The pool and spa was lovely.

Very convenient to downtown. They had a shuttle, which made it easy. The restaurant and all staff were terrific. All were responsive. The rooms are clean. There were no worries It’s a good property and I would recommend it

Directly across the river, there’s a nightclub so you could actually enjoy the music even though it went onto later hours, but it wasn’t really a problem. There’s also a steel girder construction site next to it and so during the day you could hear banging on the steel but again What the heck it’s not the end of the world it’s very comfortable and it’s out of the hustle and bustle of the city.

We had a 7-night stay at Villa Sul'Arno and overall had a wonderful experience. Initially, we faced an issue with the room setup as it only had a high spa bath (no separate bathroom), which was difficult to manage with a knee injury. Lorenzo at reception was incredibly helpful in moving us to a more suitable room with a walk-in shower, and we really appreciated his support and excellent customer service.All staff—from reception, housekeeping, restaurant, bar, to the shuttle driver Aziz—were fantastic. Aziz, in particular, was very polite and a true asset to the hotel.The only negative experience was with Francesco, the restaurant manager, who spoke to us in an unprofessional tone on two occasions, which we reported. Thankfully, the hotel manager addressed the issue promptly and offered us complimentary drinks as a gesture, which helped smooth things over.The hotel was very clean, and we appreciated the complimentary water provided daily. A small suggestion for improvement: adding a sink in room with the toilet for hygiene purposes would be helpful, instead of having to use bidet. Overall, a great hotel with excellent service and a caring team.

Extremely friendly staff, very clean venue, tons of great services, great food, pool area is amazing.

Its a little far from the city center, but there are free shuttles to take you there!

It’s a beautiful and peaceful property. The quality of the services, including the food and spa are exceptional.

There is currently a lot of civil construction projects occurring around the hotel, which of course is not the hotels fault but is certainly a current negative. Secondly, it is a good distance from most of the attractions in historic Florence so we had to use Taxi or UBER more than expected.

I highly recommend! From the moment we walked in. Beautiful property. Special touches everywhere. Everyone who worked there was so nice and helpful and pleasant. Shout out to Nicoli, Jonas, Luca and Claudia. Food was fabulous Spa was wonderful and so were the treatments. We took a cooking class and had whatt we made for dinner! Flowers around the property were beautiful.

Friendly and helpful staff. Clean.

Bar across river can be very noisy at night

Chose this hotel for its rural Tuscan feel but still accessible to the city and that’s what it gave! We didn’t use the free shuttle and chose to walk downtown along the Arno river, instead. We loved the pool, spa, and highly recommend the breakfast. Best way to relax while still being able to see Florence!

Unfortunately, the first night our rooms AC broke but luckily the hotel switched us to a new room the next day.