Mh Florence Hotel & Spa

clean modern room. Excellent bathroom. take-away breakfast provided because of our need to depart early. convenience to railway station. taxi ordered promptly when needed. Desk staff friendly and supportive.

high-tech lighting switches were not explained. bed lighting was glaring down from ceiling level. AC was not started until we called the reception. restricted street meant we walk to taxi pick-up. wifi psswrd required call to desk

I was only at this property for one night and had a VERY early check out. The staff was great with helping me to have a taxi sorted out for 3:30 am. Room was quiet, well equipped and very comfortable.

The location is away from the main attractions with a solid walk past the train station. Definitely doable, but out of the way.

Staff was friendly and helpful, room was clean, nice breakfast.

Bed was too firm, uncomfortably so. Room 101 was small and noise from the adjacent rooms was constant (we could hear every time they flushed the toilet). Shower was hot to cold with no in between. Average for three star, certainly not four star.

Breakfast, rooms were good. met my expectations. Staff was nice, pool was great.

Close to Railway station.

We did not eat breakfast at the hotel but it looked ample enough. We really appreciated the light switches were flat, giving the impression that they were cleaned (at least able to be). The location being right at the tram/bus stop made arriving and departing very easy, otherwise we did not use public transport. but one staff member mentioned a bus to take to get someplace, which made it very easy. We liked being a bit away from the action as we got to walk more of the city. Also, the south western corner of the city between the station and the Arno had some really nice restaurations that were a bit cheaper than those in the center. We enjoyed the spa, and that there was regulations around how many people could be there.

The beds were very hard. The area near the train station is... a train station and all that comes with it. Planning for the spa was a tough. There were some times where we thought it would be nice to go in, unfortunately where it was not a pre-book, there was not space (which is also a positive).

Location is 5 minutes walk from the train station and close hotel is close to the center. Room is big with a balcony

The room had an unpleasant smell at first; however, following our request, the issue was resolved. A negative experience was being pushed to pay for the bottle of water in the room. I have stayed in many hotels, and bottled water is usually complimentary. At checkout, I was informed that only tap water was

It is clean and located very well. The staff are so helpful and responsive. Amazing breakfast!

It is very small rooms do not fit for family. There is heavy toilet smell in the corridors and elevatorAnd it is not budget friendly at all

Near Fortezza da Basso

Room had lots of problems from the start : toilette bowl started on its own in the middle of the night . Plug to make tea didn’t work for four nights in spite of my notification to front desk , insects on my bed sheets, no facial tissues available, needed to use toilet paper to remove makeup. Door to my room was terribly hard to open for a day but much improved after technician fixed it . Best part were the young ladies working at the small bar in the afternoon and at breakfast . Best at reception was Christian : efficient , kind and very knowledgeable, willing to go the extra mile to help me .

The hotel was extremely clean and modern. It was very convenient as it is a short walk to the train station.

The property was in very good shape and very clean. The staff was friendly and the location was excellent.

The shower was in the bedroom, not the bathroom.

Excellent location, beds were comfortable, breakfast was great, very clean and well maintained hotel!

We had big luggages and so it was a bit tight in the room. We managed with no problems.

The room was very large and the a/c worked really well. The pool was nice and the breakfast had everything you needed including fresh orange juice and an omelet station.

The location was out of the way for all of Florence's historical sites. We learned how to use the buses to get around.

Check in was quick and efficient. Front desk was friendly and helpful. Family room was spacious. Having access to the pool and spa was so great. A good selection of food for breakfast. The hotel is so close to the train station. We were able to walk with 2 kids. The metro is right in front of the hotel and was an easy ride to the airport.

The AC is not strong in the room and you cannot adjust it. Some front desk staff not very friendly.

The actual hotel is very nice! On the 1st night our fridge didn't work and they sent someone promptly to repair it. The prices of the mini bar drinks were very low compared to hotels I have stayed at in the USA.

The only thing I didn't like about this hotel was the location. I thought being near the train station would be convenient, which it was. The downside was that the same 100-ish men hung out on the steps of the train station daily. We would go around a long way to get to the mice area to avoid them. The hotel was beautiful, but as soon as you leave the hotel everything is nasty and covered in graffitti. You can see in my photo the the hotel patio is nice, but the surrounding areas are gross.

Amazing rooms, super clean. Good breakfast. Has a pool area but it wasnt open despite outside temp being 25-6 degrees.

Location was a bit tricky to walk at night near thr train station we didnt feel super safe.. so we circled around through an underpass from the other side. Staff were ok, the receptionist at the checkout was a bit rude to me at the end and impatient to get us to leave. Also staff in general were kinda gloomy, didnt greet always..

Breakfast choice very limited, room clean although on the small side and no control over air conditioning even though it appears that you do. When it was turned down overnight it made no difference.

Roof patio area had no bar, coffee facilities

Modern, clean and nice views

Even though the location is ideal next to the tram and the central station, you can feel a bit unsafe

The rooms were spotless clean, could not fault them. But no iron and would have had to pay to get my clothes ironed! There was no rooftop bar which let the place down.

The place was souless. The bar was not managed and after a long day of sightseeing I had to ask at reception for a drink? They also were not over welcoming.

Good breakfast with a large variety. Good location near the main train station as well as tram and bus stops.It was clean and staff were friendly if we needed anything and we could see the Duomo from the balcony.

The bedroom was really small, we booked a family room for 3 adults and the beds were squashed together ( not like in the picture) and there wasn't much room to move around. We were out for most of the time, so it wasn't a massive issue.

Ok

Very dirty bathroom, hotel smells like sewage, hotel reaction was terrible. Hotel obviously does not respect health and safety standard.