Hotel Balestri - WTB Hotels

We had a river view room with a balcony which was wonderful. We are celebrating our honeymoon and there was a nice bottle of prosecco waiting. Would for sure come again. Valeting the car was quick, easy and a must do with Florence

None identified on this trip

Proximity to attractions

Limited space. Bathroom windows lacking privacy

The rooms facing the river provide outstanding views.

Some of the rooms have high-sided tubs you have to stretch to get into to take a shower. There are no safety bars to help you.

The room was beautiful and a good size; overall service was excellent. Our stay was excellent and although the location was slightly less centrally located, access to the city center on foot was easy (10-15 min walk), and we appreciated that the location was quiet and uncrowded for resting after a long day of sightseeing.

The room could use more storage space for luggage and closet space for clothing, as well as space in the bathroom for toiletries and to hang wet towels, but the room overall was lovely, modern, and comfortable with great views of the river and Ponte Vecchio.

The staff helpfulness and friendliness as well as classy, clean facilities

Nothing it was great

Incredible location, very friendly staff, rooms were large and clean, such comfy beds, and delish breakfast

Breakfast was quite good though with a somewhat limited selection of main dishes (basically scrambled eggs).

Some of the bathrooms have a large tub with a high side which is very difficult to get in and out of especially since there are no safety bars to hold onto. And you need to enter the tub to take a shower.

Very nice location, walking distance from all places you would like to visit.

Nice and clean rooms.Friendly reception, restaurant staff and housekeeping staff. Super helpful.

The hotel was beautiful. The location was near many important sites. Our view of the river was amazing. The room was spacious and kept neat and clean, with turn down service. The breakfast was very nice and all the staff were friendly. The concierge was very helpful at directing us to great restaurants. We had a very comfortable and enjoyable stay.

Location, near center, view to river, very nice room, hospitality.

Breakfast was ok, not great. Limited variety.

Very convenient location, good breakfast, and a wonderful room with a view of the Arno River and the Ponte Vecchio.

Everything was great , polite staff , central, clean, nice breakfast, very nice bedrooms. We enjoyed it.

Great location Good hospitalityClean and attentive housekeeping Friendly staff Safe environment

Gloomy old, needs more lights, the smell inside rooms was awful (maybe the whole area around the bridge since it’s ancient), they tried to spray air refresher but still. The city tax was deducted from me upon arrival (most hotels I deal with they collect the tax when I check out). And I left the hotel 2 nights earlier for an emergency back in Rome, they haven’t returned my money for the city tax per two nights while they have promised in booking chat that they will email me the details of the refund as the stay’s is not refundable, only the city tax which I don’t understand why they deducted early upon arrival from the beginning?

We did not stay at hotel but at luxurious apartment 6 minutes away with small terrace with fantastic view. Rooms were large even exquisite. The staff at hotel where we had particularly friendly and helpful Italian style. Apartment was very close to Ponte VECCHIO between piazza del signoria and pitti palace. Extraordinary!

There were many steps to get to apartment even after the old fashioned elevator

The hotel has a friendly welcoming atmosphere and the staff are always very polite and friendly from your arrival to the departure a very beautiful ambiance as well. Breakfast was excellent, healthy choices with friendly staff so attentive. The bar in the evening was a great vibe to relax and enjoy so close along the Arno river

The location is excellent, the room was spacious, and the breakfast most satisfying!

Nothing! :-)

Location, service, breakfast, and cleanliness are outstanding, but incident with valet service completely ruined the overall impression

When we arrived, we were offered valet parking at €40 per day. We agreed, left our car and keys. Later, we noticed the car had been taken very far away — across the river. We could have parked there ourselves for much less and simply driven back to the hotel, instead of paying €80 for two nights.The real shock came when the car was returned: the odometer showed an extra 110–120 km, the interior was dirty both in the front and back seats, and the air conditioning settings had been changed. This means someone drove our car while we were staying at the hotel.Paying €80 for parking only to have our car used without permission is completely unacceptable. I expect an explanation and action from the hotel management.

Excellent location and very clean.

Rooms are a little small.

The location is perfect—just a short walk from all the main attractions. Our room was spacious and had an incredible view of the Arno River, which made the experience even more special. Breakfast offered plenty of options, and the staff were friendly and helpful throughout our stay.

No major complaints

The location was ideal and the hotel very comfortable and nicely decorated. We enjoyed the breakfast buffet with an extensive assortment of delectable choices.

No one’s fault, but the second night with no AC on a very hot night was not fun. There was a power outage in the city which somehow affected the AC in the whole hotel. We were jet lagged and very hot. The hotel brought us a small fan, but we had to rearrange our beds in order to get the most coverage. We tried leaving windows open at night but then the mosquitoes feast upon us. Again, we don’t blame the hotel, but it was a rough night with little sleep.