Palazzo Firenze by Baglioni Hotels & Resorts

Beautiful hotel and large spacious well appointed room. Very nice check in procedures and welcome to the hotel.

This is a true luxury hotel with excellent amenities. Daily breakfast was included and was very good.

The bed was too firm. The front door is locked late at night, so you need to find the side entrance if you have to leave early in the morning.

Customer service and the elegance and location...

AC didn't work room extremely hot

This hotel is absolutely 5 stars all around!

A total oasis of calm and tranquility in a very busy city!It is close enough for a short walk to the Duomo, but far enough to not be manic and crowded.A beautiful and amazing building.And the staff - fabulous.

The WiFi on the top floor on this trip dropped occasionally but if that’s our biggest concern, ignore it.

Excellent location, comfortable hotel rooms with a beautiful view of the city outside the window, and fantastic hotel staff.

Great location, good breakfast, attentive staff, beautiful building. Had the best room with a view of the Duomo.

It was expensive for what was offered.

The location was perfect close to everything! You will have to walk so wear comfortable shoes! The hotel is something you see from years ago in NYC. The staff was so helpful! We love filleppe he showed us around the entire place before we checked in! He was the best! So helpful when there was a train strike! And in every other way!! The breakfast, the room was the best! Loved it! Very cozy and historical!

The only thing that we had a problem with was the plumbing issue with the toilet. Other than that was perfect!!!

Charming, clean, good breakfast with some decent vegan options.

What a wonderful hotel! Upon arrival the bell staff greeted us and assisted with luggage. The woman that checked us in was extremely friendly and professional. Our room was lovely. Spacious and comfortable. Breakfast each morning was very good. We loved the location because so much was within a ten minute walk but not in the thick of the hoards of people. We would definitely recommend this hotel to friends and stay again.

Nothing bad to say

Attractive historic building in a good location

Hotel is on the upper floors of the building and feels disconnected from the rest of it - doorman and restaurant staff pretty rude when we arrived and then in the evenings when we came back. Expensive suite had two single beds pushed together and not a double bed - when this was pointed out (twice) the best they came up with was an extra mattress topper which still didn’t prevent the beds slipping apart in the night. Staff were very sparse and the place felt empty with a slightly odd atmosphere.

Attractive historic building in a good location

Hotel is on the upper floors of the building and feels disconnected from the rest of it - doorman and restaurant staff pretty rude when we arrived and then in the evenings when we came back. Expensive suite had two single beds pushed together and not a double bed - when this was pointed out (twice) the best they came up with was an extra mattress topper which still didn’t prevent the beds slipping apart in the night. Staff were very sparse and the place felt empty with a slightly odd atmosphere.

Spacious rooms, beautiful building, and amazing staff! I felt very welcome here.

Beautiful hotel in old palazzo in Santa Croce district. Luxurious rooms, great breakfast and bar. Excellent staff througout.This was our fourth visit and we will return to this hotel. I took us 20 years to find this gem in Florence and we 'plan to stay anywhere else.

The location was great the staff were very pleasant and helpful, the room was spacious and cozy and very clean

Lovely building and rooms, gracious staff and exceptionally good food!

Cleanliness, excellent location close to all the things to do in Florence, amazing service from front desk, cleaning staff & restaurant staff, parking available with an electric charger.

No balcony to enjoy the views but at no fault of the hotel. We had a window we could see some of the city and the Duomo. We had dinner at the restaurant and for the price we weren’t too impressed with the food. We had better food in many of the city’s restaurants. The breakfast was good.

Returning guest. Excellent staff, location. Room 308 stunning!

The hotel is Beautiful and the service is great. We stayed in the Royal suite which was fabulous and had plenty of space. The location is great and close to everything

It was pricy so a return visit may require some saving for

Stunning view of the duomo and rooftops from our room, brilliant staff and immaculate hotel. Attention to detail in room turnover was excellent

TV selection for English speakers a bit limited, may be worthwhile investing in smart tv at some point, but not essential!