The Excelsior, a Luxury Collection Hotel, Florence

The staff is extremely helpful and friendly ! I cant wait to go back once all the renovations are complete and I can stay on the river side!

Gracious staff, the lobby is a haven, beauty abounds

The hotel was beautiful and the staff was exceptional. The Cosimo Rooftop Restaurant staff were amazing and the dinner was absolutely top notch.

The selection at breakfast at the Sala Caminetto was somewhat limited. A wider selection for breakfast would have pushed our stay over the top and is a relatively easy fix for the Hotel.

Service at the 5th floor was bad. I waited 10 minutes for a waiter and only could get one after I intervened Twice. Thx were clearly overwhelmed and slow. Very disappointed.

Service generally not what I expected except Front desk.

Everything. Location. Room. View. But the staff in particular. Gentlemen at the concierge were so helpful for everything. The front desk the bar and the room keeping team are all very friendly. Thank you for this wonderful experience

Wonderful place, incredible common areas, beautiful river view from our room.

A great shame the rooftop restaurant and bar was closed for refurbishment as this was one of the main reasons for booking and it wasn’t made clear at the time of booking it wouldn’t be available.

Eva was a stand out member of staff. There was confusion with the method of payment for the accommodation, which Eva dealt with professionally and to whom we owe gratitude. She was always very helpful and friendly. Nico the concierge was also extremely helpful and booked tickets for us to visit museums and galleries. Breakfast was lovely with a selection of various options. Both cold and hot foods available.

Nothing really. It was all very enjoyable.

Location.

Hotel was undergoing some very noisy renovations that we were not informed of before hand. Woke up to drilling sounds at 9 AM and they seem to stop at 3 PM.

Excellent and helpful service from the front office n bell staff and F & B people

The Westin Excelsior is simply the perfect hotel in Florence. The location and service are impeccable. It is an impressive and historic building, beautifully maintained and in spot condition. Beds are so comfortable and sheets are soft. Breakfast includes all the choices you would expect for such a hotel.

We should have stayed longer, 3 nights was not enough.

Location is excellent. The lobby looked very festive and it was very nice during the holiday.

I was surprised to learn that there isn’t a coffee machine in the room. Morning coffee is really important for me while traveling and I wanted to get it from the comfort of my room.

Location and the amazing concierge Jacobo

The breakfast room and the food and service at breakfast was very mediocre for such an amazing hotel

The location and the premises. Very good service.

High pricea.

location was lovely

washrooms/shower a bit tired and dated

perfect room, people working in the hotel are very friendly and helpful. great location, fantastic views, florence at its best!

breakfast can be better.

Top quality hotel, nice rooms and overall appearance of the hotel interior was very good. The staff were very friendly and attentive.

The room rate. It was very expensive! I think it was probably in line with other hotels in Florence but £800 per night is way too much.

Top quality hotel, nice rooms and overall appearance of the hotel interior was very good. The staff were very friendly and attentive.

The room rate. It was very expensive! I think it was probably in line with other hotels in Florence but £800 per night is way too much.

location, terrace, comfort

prices for drinks on terrace seemed a bit higher

Location. Staff

The room is little bit old

We were here on our honeymoon and the property was kind enough to upgrade us to a beautiful room on the Arno! So quiet and barely heard any noise the entire stay. The breakfast was incredible! Highly recommend for a sophisticated stay in a great area of Firenze!