Portrait Firenze - Lungarno Collection

Hotel employee who checked us in, arranged to call our insurance company, and arranged for a doctor to come to the room. Later he made wonderful dinner reservations. Indeed all the staff were superb

The bedroom was small

The location was excellent, within walking distance of many city attractions. The staff were friendly and consistently helpful.

All good

Unbelievable rooms and staff

Sound isolation issues and room doors bang while closing but they made a very generous discount for us for that reason

Location

Dark rooms. Spa is outside the hotel, the swimming pool not functioning. Small breakfast room, limited breakfast, we had to wait before being sat

A beautiful and very clean hotel, close to vital places and right on the river. The staff is excellent and very helpful. I recommend it.

Staff was professional, kind and helpful.

The deep tub shower combo

Location was perfect! Close to restaurants and stores, I walked everywhere..

Cafe staff were very dismissive..

Everything about the property was nice especially Mohammed and the people in the reception were welcoming, and went above and beyond in their service.

The bathroom we felt it needs an update especially the bathtub.

Everything was perfect the staff were very friendly and welcoming The location was great ?

No gym No hair salon

Amazing location, lovely rooms, staff incredibly helpful and professional

Great location, service was exceptional, interior was gorgeous.

Would have been great if we had some kind of view from the room.

Location ,staff and food . The receptionist Sara was Amazing

Great location, awesome design, excellent food

All the plusses considered and well taken, still overpriced

Very stylish, excellent room and staff. Very good restaurant.

The only negative issue with this hotel is that it is on one of the busiest streets in Florence, so it was very noisy late into the night.

Location, room size, view, staff, breakfast is excellent.

The rooms were fantastic! Wonderful furnitures, spectacular view luxuriously equipped. The location could not be more beautiful centered and romantic. The team at the hotel was eager to help with all our wishes, and did so in a heartbeat and kindness.

Location, design, layout, rooms well appointed,very comfortable & sensitive staff

Property is centrally located, lobby is stylish and rooms are well equipped with gadgets and toiletries. Closet was large and the kitchenette was a nice bonus.

Very overpriced, overhyped. Hotel was unable to coordinate private car arrangements for me both at the beginning and end of my stay, (with 1 and 2 days notice). Room on the 6th floor was only accessible through staff elevator and opened into an unfinished space, feeling as though you’re an afterthought and not a special guest. Room itself felt cavernous and poorly thought out, having to move furniture to access eating areas. Feels very worn, with scratches and wear on everything. Shower was so small I had to step out to shave my legs. The fact that the guest area of the hotel is separated from the “lobby” area where staff worked made it extremely impersonal, I went almost my whole trip without interacting with any employees, except for one evening there was a doorman. No common area facilities like a gym, pool, balcony, etc. Would not stay here again, compared to other 5 star facilities in Florence it felt quite subpar.

Probably the best hotel in Florence. One of the most expensive as well

Breakfast was so-so (surprisingly)

Location was perfect, right on the River Arno and walkable to everything. Staff was friendly and helpful and rooms were clean and in good condition.

Bedroom was small.