Domus Florentiae Hotel

Easy location from the train station. Less than five minute walk. Close to everything you want to see and do. Plenty of restaurants and shops to choose. Staff was excellent. Breakfast was good lots of choices. Hotel is clean and well kept.

Perfect stay. No issues.

Location is excellent right next to everything. Kudos to all the staff, they were really helpful. Breakfast was amazing too.

The staff are very helpful and the location is ideal.

It is in need of some maintenance, repairs and decorating (painting)

Excellent location, a few metres from the main train station, tourist attractions and monumental Florence. Hotel located in an ancient palace, very well furnished and tastefully decorated. Helpful staff.

Unpleasant smell in bathroom, window with views over a gloomy looking patio.

Helpful and amazing staff, made stay and travel easy. Very clean. Best location.

You come out of the train station and see a beautiful hotel...its not the dominus. But the dominus is right in the alleyway. Placement was perfect.

shower is for very very short people. concierge guy is terrible. We were ringing the door bell because theres no first floor lobby and the concierge came out and shooshed us away. Later we walk the secret passage second floor and show our resrvations.

Location. Staff.

The staff was very attentive and patient.

Convenient location with a nice room and very comfortable bed. Breakfast was included and had a vast selection of choices.

Only downside was at times some noise from people talking loudly and late, down in the plaza below the hotel.

The room was a good size with a king bed and full ensuite bath. Very comfortable beds and sparkling clean. Breakfast included a large selection of pastries, eggs, juices, coffees and many other selections. Staff were friendly and helpful. I recommend this and would stay again.

American coffee was not hot at breakfast either morning.

Location, location, location....it is a short 5" walk from the train station to the hotel which is located on a main town square with resturants, bars and stores located around the square. From the hotel, we walked to everything in old town Florence, including some pretty fancy stores. The hotel staff were very welcoming and helpful too. Breakfast was out of this world good too. There was also a nice place with sofas were we could sit outside of our rooms. Highly recommend this hotel

Excellent location, close to transportation hubs, major tourist attractions and good restaurants. A very good breakfast with a patio overlooking the Basilica of Santa Maria Novella. Our room was comfortable with window views of Piazza Santa Maria Novella

On two of our five-night stay, a noisy couple in an adjacent room woke us with their middle-of-the-night activities. The shower was nice but cramped with no soap or shampoo dispensers.

The staff were amazing! So kind and helpful, and they really made the stay even better. They upgraded me from a single room to a double, and it was a nice surprise! The breakfast was great, as was the location of the hotel, as it's a few minutes on foot from the station, and right on the edge of Piazza Santa Maria Novella where you have a bunch of five star properties. The terrace off the breakfast room was really beautiful and I could see that being amazing when the weather is nicer. It was also very clean and organized. Really, I would stay again in a heartbeat, and I will look for their availability first the next time I visit Firenze!

The bed was a little uncomfortable for me, as it was too firm, but I still slept mostly OK minus a few wake ups. Some constructive feedback is that the hotel could do with a bit of extra maintenance/upkeep. It's a beautiful place, and obviously historic, which they lean into (rightly so!), and it was very clean, but you can see the wear and tear a bit, so I hope the owners have plans to take care of that soon! Also, they need some new hairdryers ?. Mine worked for 30 seconds to 1 minute at a time before it would overheat and I'd have to wait for it to cool down to use it again, which is not the ideal setup for a morning routine. ? These are all easy, cosmetic fixes and didn't really impact the stay, but for a four star hotel, I expected a little more in that department.

outside noise during nightSome water issues had a cold shower one morning. questionable people outside entry door at night doing drugs.Had to leave early due to upcoming train strike - hotel would not give any credit at all for early check out.

Amazing breakfast room with beautiful terrace! Good breakfast with full service.Room was clean and well kept.Friendly and helpful staff.

A little humming noise from present.

Location is very good, near to train station and the most impressive attractions.

As the management team says, the heating system is operated by the first of November, So it was very cold room during the October. They just assisted us with one more wooly cover.

The staff was kind, polite and very helpful. I felt like they really cared about me and were helpful without being at all upset by my very many questions. Breakfast was good. My room was clean and the shower was good. I stored my luggage and when I got back from my tour, the staff had placed my luggage in my room. Great!

The entryway was a little bit dark. I did not realize that the fridge was a mini bar. On the first day , I told them that some other people had left drinks in the fridge and they said oh that’s OK. So I thought they were available to drink. I drank two of them and then was asked upon checkout if I drank anything from the “ mini bar.” so although it’s a small thing, I would’ve bought my own at a store if I had known those weren’t just left. My room was small but ok.

The staff were always smiling. The location was as perfect as it gets- next to train station and walking distance to main attractions.

Bathroom was a bit dated. Shower needed a shelf to hold your shampoo/Body wash etc.

Location was great! Staff (all of them) were wonderful. They were so helpful and attentive and nice!!! Lovely breakfast in the terrace- it was great!

Shower was wayyyyy too small ?

Great central location. Close the train station. Close to the city centre. All restaurants and cafes around it. Great breakfast. Very helpful staff.

The room was tiny and the property could’ve been cleaner and well maintained.