Palazzo Castri 1874 Spa & Garden

outdoor patio staff breakfast cleanliness renovated

rooms very very small esp for the price

The service was great! Beautiful hotel, awesome breakfast and Great location! Loved the place. They made our stay in Florence special!

Cozy hotel near the heart of Florence

We were told when checking in the hydro pool was included in our stay. We tried to use it day 1 but it was closing. We then went back day 2 to book an appointment and were told it was an extra charge and not actually included in our booking.

Absolutely incredible staff, Rooms, Bed. The Bartenders (I forgot his name but he was awesome) recommendations for local cuisine were incredible! Truly an amazing hotel experience!

I cannot think of a single thing...it was amazing!!

The staff was very accommodating

The air condition was weak..

The facility was first class and the staff of extremely helpful.

Nice looking brand new hotel, clean new room.

Room a bit smallno coffee machine in room , like most italian hotels havaeWifi was very bad, had to use my own celluar package. just no reception in room

Executive suit we had was fantastic!

Dinner at the hotel was ok (staff - super!), but we visited other places, upon recommendation of the receptionist, which we were really really tastySpa was in renovation which we did not know when booking…

We went for a senior school trip and everything was great start to finish. Fabulous breakfast, great rooms staff so helpful. Great little spa facitilites was a bonus

Camilla, the best waitress ever! Always smiling, kind, helpful, fast, and always going above and beyond what was expected. It was always a pleasure to see her. On our last day, we had to leave very early so the hotel packed us a beautiful to-go breakfast.

constantly paying for water.

The breakfast was a five-star rating! The breakfast offered so many different varieties that suited several different cultures. The location was perfect, a little off the beaten path, but still close to everything. Everywhere you looked, there were people cleaning. The place was spotless. The room was spacious and had a balcony that overlooked the garden. I highly recommend these accommodations. Everyone was so friendly and welcoming. If we return to Italy, we will definitely book this facility again.

Nice location, large room and excellent breakfast. Helpful staff. They did what they could to accommodate us and be helpful with our daughter.

The heating system was strange, we tried setting a colder temperature but it always seemed hot. The fridge was also inconsistent, one day it simply stopped working and we had to discard some foods inside. But the strangest was the doors of the bathrooms on suite - all made with glasses. So no one could use it discretely and wherever you were in the room you could see what others using the toilets. The rules for pool usage with kids could also have been previously disclaimed on the description.

Palazzo Castri is my go-to hotel in Florence. Just a short walk from the train station, the rooms are clean and comfortable, the staff is polite and helpful, the restaurant is excellent and the jacuzzi pool is a wonderful place to relax after a long day of walking around the city.

the amazing spathe well equipped minibar the beauty of the roomthe wonderful propertythe delicious breakfastthe position near to the main train stationthe lighting in the bathroom + the classy toiletries

Everything was perfect

Staff were excellent: very friendly and efficient. Great service. Bathroom was quite small but everything worked. Bedroom was very warm and we found it difficult to regulate the heat. Overall it’s a very good experience.

Room temp control, softer mattress/pillows.

Loved the spa. Amazing place to relax after a long day touring Florence! Wonderful staff. Terrific breakfast. Fantastic dinner. Beautiful garden. Amazing views of the rooftops of Florence.

My go-to hotel in Florence! Love the spa and the hot tub! The restaurant is top notch.

We loved everything about this hotel.The people were kind and helpful every step. The suite was over the top! The location was beautiful and quiet yet very close to everything. I hope to come back .

I liked everything!

The grounds were peaceful and beautiful. The interiors were lovely with high end, modern Italian design. Fellow travelers loved the spa which I didn’t have time to use.

The Hotel is conveniently located and safe but the street is unattractive. Price seemed a bit high.

Nice courtyard

Spa didn’t work on both times we went, AC in the room only worked half the time, breakfast was mediocre, room was just OK.