Ponte Vecchio Suites & Spa

The staff is amazing. They met us outside and gave us a hug. They took care of everything. There was a couple problems with our room and they gave us a free upgrade to a suite. I have never met such an amazing group of people.

Very helpful and friendly staff

Great location, room was big and clean. Staffs were friendly and very helpful.

The rooms were spacious and property was very clean.

It’s on the high side, cost wise, however it’s good value for money.

Location

They provided me with a different room as my room isn't available even though I sent them an email and they confirmed that the exact room ( suite) will be providedSo it was a horrible experience and we wasted our time and their solution was to refund me the money and to search for another hotel!!! And the AC in all of the rooms they showed us is not working we couldn't sleep off the heat and all windows are locked

Great location, friendly staff, cozy rooms

Our stay was flawless. The hotel is fabulous but what makes it even more fabulous is the staff. Each and every team member went above and beyond to make our stay perfect. They are all lovely! Our room was large and quite comfortable. We loved the bed, dual rain shower and hot tub, especially after walking all day. The living room and coffee area were perfect for someone like me who wakes up early. Appreciated being able to make coffee and sit on the sofa without disturbing my husband. Breakfast was very nice and had a good selection. The hotel is steps from the Ponte Vecchio bridge, Ponte Santa Trinita and Pitti Palace. It's in a quiet neighborhood yet there are dozens of restaurants, bars, cafes and shops all within walking distance without having to cross the Arno. Higly recommed staying here. We will definitely stay here again.

Comfortable bed, large rooms, wonderful staff. Excellent location.

Nothing. Small suggestion to make it an 11! The hotel could benefit from a welcoming scent in the lobby.

We stayed here for our honeymoon. Immediately upon check in, the staff was incredibly welcoming, gave us detailed recommendations for places around the area, and gave us a sweet welcome basket. The breakfast, the amenities (including the gym and spa), the entire staff, accessible location, and atmosphere were all top notch!

The service. Everyone was so nice and helpful with anything we needed. The hotel is small but gives BIG vibes.

That we didn't use the spa. I booked this place because of the spa..but got so caught up in all the other things we wanted to see each day that we neglected to book the time.

The location was convenient but in a quieter section of the city. The breakfast was wonderful and the staff was warm and attentive.

More towel hooks in the bathroom

Lovely staff, very attentive and friendly. Perfect location literally one minute away from Ponte Vecchio. Perfect jacuzzi in the room.

We couldn’t try the spa, but we will next time!

The location and staff were brilliant. The room was stunning and comfortable. Staff even went above and beyond to make our anniversary special.

We recently stayed at Ponte Vecchio Suits&SPA in Florence and had an absolutely wonderful experience. The hotel itself is beautiful, with comfortable rooms and a perfect location to explore the city. But what truly made our stay memorable was the exceptional service.From the moment we arrived, the staff went above and beyond to make us feel welcome and taken care of. We especially want to mention Adriano, the manager, who was incredibly attentive and professional. He made sure everything was perfect during our stay, offering helpful recommendations and always greeting us with a warm smile. His dedication to guest satisfaction truly stands out and added a personal touch to our visit.We highly recommend Ponte Vecchio Suits&SPA to anyone visiting Florence. The combination of a charming atmosphere and top-notch service, especially from Adriano and his team, will make your stay unforgettable. We can’t wait to return!

Location, cleaned, excellent staff

Mobile networking is weak inside the hotel

Extremely warm and welcoming staff, fantastic location, good breakfast and coffee.

No complaints!

Best hotel during my tour in Italy! Good location you can go to most of the attractions by walk. Clean and comfortable room (warm and comfortable which is important in winter season). Also very nice staffs who give us a lot of support. Definitely a smart choice in Florence! Welcome cookie is delicious and I'm still searching where can buy some...

Better if could provide more breakfast options

The location was excellent for us. Out of the hotel/suites turn right, then right again and there you are on the Ponte Vecchio, 5 minutes walking fairly slowly. A few minutes walk the other way and you arrive at the Pitti Palace. The staff were wonderful ! The kind I would expect in a 5 * hotel. ( they also spoke good English) Breakfast was very good. The hotel only has 14 rooms/suites, so the breakfast room was not big but very adequate, and well stocked with a variety of food including scrambled eggs ! At 6 pm there is a ‘happy hour’ at the lobby/breakfast area, and the drinks are free of charge. I do not think I have experienced that in any other hotel. Receptionist gave a list of nearby restaurants with brief descriptions upon check in and offered to book for us. The room was a very good size. I had requested ground floor near to the lobby as we are an ‘older couple’. It was ‘spot on’. Sitting area was slightly separated from the bed area, which was nice as my husband could sit on a comfy sofa watching TV without disturbing me. The kitchen area was ‘hidden’ i.e. it looked like a wardrobe. Lovely not to have to keep looking at a sink etc.

The location + Tatiana (one of the best hotel staff I ever met”

There was noises next to our room

amazing location , very friendly and helpful staff. breakfast was lovely , highly recommend