Palazzo Bianca Cappello Residenza d'Epoca

Room is fantastic. Huge 20 foot ceilings, fashionable decor, lots of space. Staff was friendly and helpful.

I hated that I had to pay the city tax in cash, and we had to try a second time as they didn’t have enough change to let us pay on aero. Bed was a little hard. Only one key, which meant one person could not stay while the other left if you wanted the lights on. Minor gripes: Like many of these apartment based hotels there is not a dedicated front desk that is always staffed. There is a phone number you can call but that seems a little harder. Someone was at the desk during the day though.

Location is very convenient. Staff are attentive and uniformly pleasant and helpful.

Drab, virtually no natural light anywhere

We loved the history of the property plus its location. Close to bars and restaurants plus shopping. The staff were fantastic always willing to help you and always met yr needs. Would highly recommend a stay there if travelling to Florence.

Amazing room with super friendly staff, I've forgotten the young ladies name but she was an absolute gem. She gave us tips on what to do at our time of arrival and went through what we should visit during our stay.

WiFi at night was weirdly flaky, but was fine in the morning not completely sure what happened.

Excelent place, clean and comfy, very well located

The building has such an incredible history. Staff were lovely and our room was beautiful. The location is perfect. Close to everything!

Amazing historic room with very nice comodities. The location is 2 minutes to Vechio bridge with lot´s of places to know nearby. A very special thanks to the amazing recepcion , super nice, friendly , with a big smile provided all the information and suggested some amazing places also . Many thanks for caring :)

Nothing, everything was very good. Perhaps a bigger TV even though is not in fact necessary :)

From the moment we arrived the service was exceptional. The front of house staff (we met 3 different ladies on 3 different shifts) who were always so well informed, well spoken and knew exactly where to send us for dinner or lunches. It was a wonderful stay in the best of the city (Santo Spirito) and wow what a room! The location was incredible too. Just a short walk and you are at the river and a short walk from the Uffizi Gallery

We couldn't fault anything.

FIRST CLASS STAFF, SERVICE, ROOM FIT FOR A KING, LUXURY MATRESS, CENTAL LOCATION, VERY QUIET ROOM. 10 ALL ROUND !

Beautifully appointed very large suite.Lovely touches including a fully decorated Christmas tree, and roll top bath..

Iron and ironing board in the roomCouldn't get the lift to work.

gorgeous boutique hotel, beautiful rooms, small (only four rooms), helpful staff who were very helpful, soap/shampoo provided smelled amazing. fantastic location.

these are nitpicky was we loved the hotel. bed was ok, but could have been more comfortable. The prestige suite didn't have any windows at eye level.

The room, quirky entrance, location and staff

It wasn’t clear at the time of booking that this was less of a hotel and so had none of the facilities that a hotel would have. No bar, breakfast option, reception lounge area etc. Although this has its positive side too, I think some people might find it a little too isolated

The location was perfect for our visit in Florence. Staff was helpful and very pleasant. The room was beautiful and the bed was very comfortable.

Fantastic location . Once you find it , hidden and then go to first floor and the bedroom, it’s a wow moment . Beautifully done

location is exceptional, the story of Bianca Capello who lived in this palace intriguing and last but not least staff is very attentive to your needs and have been very helpful. Breakfast is yummy too!

We had the executive Room which was big enough for our family but a tad dark

Charming, welcome and friendly staff, clean, spacious, historic building but with lift for convenience.

Great location away from the crowds but still close enough to everything. There are four suites co-located in a section of this building. Convenient if traveling with other couples. Beds are very comfortable. Probably the nicest we had during our stay in Italy.

The suite we stayed in has only one window facing a courtyard. The building itself has other tenants and one has a very loud party into the night. Management allows us to sleep in the vacant suite across the hall - which was completely silent - and for that we are grateful. I’d be concerned about this suite if the others were all occupied. But a big thumbs up to management for their quick response at a late hour. I can’t recommend this particular suite but the others are very nice.

Large spaces. Really high ceilings.

A bit old looking, which is expected due to the style.

The rooms were beautiful and comfortable. The staff is very nice and helpful. The location is excellent.

Very beautiful, comfortable room in an historic building. The staff were incredibly helpful and friendly. Breakfast was good and the location is central.