voco Dusseldorf Seestern By IHG

Good location, professional staff, comfortable rooms

The token system for not getting room cleaned was not clearly explained , so I was charged for drinks I thought were offered.

Clean facilities, comfortable beds and welcoming/ helpful staff. Location is bit out of city in quite environment but very easily accessible by U-Bahn.

Clean, easy to access, good service.

No fridge in the rooms.

Very Close to Metro stop, U77 Stops right infront of the Hotel at Seestern.Hotel was clean and tidy , staff was welcoming.

Breakfast can have more options.

Modern well appointed hotel at convenient location. Room was very clean, comfortable and well appointed. Dinner in restaurant/ bar area was enjoyable and service was good. Breakfast choice was extensive, varied and well presented. Good onsite underground secure parking, at charge of 15€ per day. Staff from check-in to check out were very friendly, attentive and accommodating.

On checking out, I was advised that payment for use of the carpark was by cash only at the machine located in the carpark. I advised the Receptionist that I did not have any cash and I asked if I could pay the hotel by card, along with my card payment of the dinner bill. I was told that this is not possible, as the carpark is owned/ operated by another party i.e. not the hotel. I asked if the hotel could offer me cash in exchange for a payment to it with my debit card. I was told that this was not possible. I asked if there was an ATM machine that I could use to obtain cash. The answer was no. The Receptionist said she could give me a telephone number for the carpark owner/ operator and that I could call him later that day to arrange payment. I thanked her for this information and she enabled me to drive my car out of the carpark by lending me a card to raise the exit barrier. Later that day (a Sunday) I telephoned the number given to me and I had to leave a voicemail message. The carpark contact called me later in the day and I asked to pay the 15€ charge by credit or debit card. I was advised that this was not possible and that I would need to make a money transfer to his Company German Bank Account. It took over two weeks for me to get the bank information and receive confirmation from the German Bank that there would be an additional charge to me of 7-50€ for their receipt of my 15€. I would, therefore, be charged 22-50€ in total. I struck a deal with the carpark contact and transferred money to the German Bank. I only outline the detail of this situation so that others may avoid the time consuming interaction I have had. All of this might have been avoided if the Hotel Voco had detailed the carpark arrangement on its website instead of stating. “… you can leave your car secured in our parking garage where a daily fee applies while you on business or discovering the city.…”. Alternatively, a facility to obtain cash in the hotel would provide a solution.

Hotel was well situated and very smart inside. The staff were very attentive. Room was spacious and breakfast was excellent. Parking on-site was useful although it was a little expensive

My friend, although not disabled does struggle to bend down and uses a walking stick. He could not find a disabled toilet in the bar or restaurant area and felt this is something that could have been improved on

Nice, clean, spacious and affordable hotel

Gym is very small without much of an equipment

Staff is very nice

The room is poorly ventilated, the air conditioner is noisy, the fire alarm is out of order and goes off suddenly in the middle of the night, affecting sleep

Very good breakfast with fresh produce. Friendliness of staff is outstanding, except for that grumpy night porter. But please keep him on. Love it. Special points for Chris reception and Jan at the bar (amaaazing Whisky sours)

I have nothing to complain

Very spacious and clean room. Very nice staff that offered a late check-out option.

Breakfast could be better, very random options.

My family and I really enjoyed by the customer service. This business is all about communication and the staff was aware of it, even though they are really young. Facilities also satisfactory.

Wonderful hotel, nice atmosphere, beautiful room with very stylish lighting. Perfect bed, completely darkening curtains, silent room, perfect airco and heating. Overall a very good hotel room. Bar was nice, breakfast as good and complete as can be. Absolutely highly recommend this hotel.

The only thing we didn't like was the bathroom. To small, to light (not a romantic setting), to small bath that wasn't cleaned properly, mediocre shower possibilities. Not in line with the rest of the experience.

I requested a cot for our baby. When we got to the room there wasn't one. I asked at the reception before we went for dinner and when we got to the room there was a nice camping cot with a pillow and duvet and extra towels.

We were not made aware that the parking must be paid with cash. This was a bit of an inconvenience as we do not carry cash.Luckily, a friendly staff member was able to assist us with getting our car out of the parking to get cash.

Outstanding place, well located. Rooms are very comfortable and clean

Location

Nice location ,modern.Liked the big bathroom with double washbasin.Delicious Breakfast

Nice location ,modern.Liked the big bathroom with double washbasin.Delicious Breakfast

1. All the staff we met were very good friendly. 2. The hot breakfast with its extensive option, one of the best breakfast compared to the other 3 hotels we stayed in Dusseldorf.3. Room space is big.4 The Sauna and facilities.

1. Parking 15 euro per day is fair, but the hotel does not offer day ticket. You pay for every re-entry within 1 day. If you enter the city center everyday maybe good to reconsider the extra parking cost (or tram tickets )2.Breakfast + Half board 0,1 euro is mentioned during our booking, but it was actually not the case and non of the staff no anything about it. Maybe good to recheck with your deals on booking.com to prevent confusion.3.Sauna is not included and we pay 4 euro/2 people/ 3 nights for the usage (and got a 4 euro voucher back) . We were fine paying this but we found this very interesting as why would you even bother charging 4 euro? Is there any explanation how were the rules made?

The hotel looks fancy and everything was great. The rooms looked exactly like in the photos. Beds were comfy and room was clean. In the room there are a cattle and a coffee machine with a selection of tea, coffee and hot chocolate, and a tiny fridge/wine cabinet. The hotel located a bit far from the city centre, but public transport stops are a few minutes away, very convenient. We did not use the restaurant, so don't know how it was.Also there is a free parking in ~7 minutes walk from the hotel.

1. All the staff we met were very good friendly. 2. The hot breakfast with its extensive option, one of the best breakfast compared to the other 3 hotels we stayed in Dusseldorf.3. Room space is big.4 The Sauna and facilities.

1. Parking 15 euro per day is fair, but the hotel does not offer day ticket. You pay for every re-entry within 1 day. If you enter the city center everyday maybe good to reconsider the extra parking cost (or tram tickets )2.Breakfast + Half board 0,1 euro is mentioned during our booking, but it was actually not the case and non of the staff no anything about it. Maybe good to recheck with your deals on booking.com to prevent confusion.3.Sauna is not included and we pay 4 euro/2 people/ 3 nights for the usage (and got a 4 euro voucher back) . We were fine paying this but we found this very interesting as why would you even bother charging 4 euro? Is there any explanation how were the rules made?

Personal, service, food.