Relais Bourgondisch Cruyce, A Luxe Worldwide Hotel

Best Hotel we¿ve ever stayed at. The staff is amazing and so helpful. The view of the hotel and the views from the hotel are stunning.

It's an absolutely lovely hotel in the best location. Staff is phenomenal!

Internet connectivity is miserable.

Everyone was very welcoming and the hotel was just beautiful throughout. Our room was so cosy and homely but very classy . We loved the complimentary tea and coffee too .

Having to leave

It waa a beautiful old hotel filled with flowers and lovely works of art.

I liked everything.

A beautiful old hotel, well located in the old town.Easy access to all of the points of interest, a good base as everything is only a short walk away.Bruges is a wonderful place to visit for 3 of 4 days, with plenty of bars and restaurants to choose from, and places to visit. Possibly the cleanest and safest place we've ever been to.

This hotel is in a perfect location, right on the canal with excellent views. Easy walk to everything in Bruges, plenty of restaurants and bars nearby. The staff could not be better, there is always help available you need a coffee or a drink, the breakfast is also very good served in the lounge overlooking the canal. This old world hotel looks amazing, we were here for Christmas and they had it looking perfect.

Everything! The room, the staff, the location everything was outstanding. Didn’t want to leave. Tatiana, Fabrina and Maroof were wonderful!

Nothing!

Stunning hotel, beautifully decorated, exceptionally clean, with incredibly attentive and friendly staff, in a great location.If you believe Bruges is like being in a fairytale, then the fairytale begins here. From the moment we arrived and received such a warm welcome, we fell in love with this hotel. It is cosy, intimate and yet luxurious. We stayed in room 5 on the ground floor - it felt very private. The room has a door leading to a small (again private) patio area, a massive bed, fabulous shower room, TV and a small fridge. All so clean. We loved that (at any time of day or night) we could ask for coffee/tea to be brought to the room. Toiletries and complimentary slippers are provided and everything had the feel of a 5* stay.We indulged in the lovely breakfast each day - the restaurant is as stunning as the rest of the hotel. We were visiting just before Christmas the festive decorations were a marvel. Sitting beside the open fire with views of the canal through the gabled windows was such a treat. The food options (including freshly-cooked waffles) were plentiful and delicious and, as always, coffee was available whenever requested.When we arrived the very friendly and helpful staff member gave us two maps - one of the city centre, on which they marked the hotel and the main city attractions, and one which showed the route of the Wintergloed, a very well attended night walk where you follow a light path. We did it both nights... incredible. The hotel is situated a few minutes walk from the main square and the Belfry and a minute's walk from the canal and several boat tour outlets (we did the boat tour too - well worth it). All the main attractions of Bruges are literally a short walk away. You are surrounded by cobbled streets, the smell of waffles and chocolate, the sound of clip-clopping hooves from the many horse and carts touring the scenic city, and so many Christmas lights. A fairytale hotel in a fairytale location.

Nothing! Its fabulous hotel.

Beautiful property in a truly fantastic central location with helpful and caring staff.

Historical building. Excellent location. Wonderful staff; extremely welcoming and helpful!! Fantastic location!

Lack of bar or restaurant. Have a few bites on my arms and leg (so dies my husband) not sure where these came from but assuming the bed, can’t be sure though.

It was right in heart of Brugges

Nothing. We would have liked a coffee machine but the concierge made it as often as we liked. Even delivered to our room

The hotel exceeded my expectations. The staff from start to finish were incredible. So friendly and polite, couldn't do more for you. The hotel was beautifully presented and clean. Amenities great and replenished daily. The most beautiful and historical hotel in Bruges.

It is an old hotel so smaller than normal e.g. stairways but that's all part of the charm.

The location was excellent- near to all the centre and the attractions and overlooking the canal - we visited especially for Christmas markets. The hotel was beautifully decorated and staff were so accommodating and friendly - could not have been better.

Location, atmosphere and staff

Loved everything

VERY charming building that incorporated historic elements. Location was _supremely_ convenient to the rest of the city.

All was going well, when some back office kitchen manager decided to make a case out of the fact that I was ordering a latte and not a coffee. That a LATTE wouldn't be included with the hospitality, but a COFFEE would be. WTF. Who cares? Why even mention it? I'm paying plenty of money for a room in the center of the city, and you really want to make an issue out of the three minutes extra that it takes your staff to make a latte?? And the poor waitress who had to deliver the news ... my heart goes out to her (and I made sure she knew I didn't blame her for this ridiculous distinction). Anyway ... she asked if I wanted the lattes taken away, and I said ... yes, of course. I then gathered my belongings and left, letting her know the entire exchange was unnecessarily awkward. Note to servers out there: just add it to the bill and _say nothing_.

LocationViewRoomStaffAtmosphere and attitudeComplimentary coffee and tea

Breakfast is overpriced

Excellent location, service and staff.

No evening meal

VERY charming building that incorporated historic elements. Location was _supremely_ convenient to the rest of the city.

All was going well, when some back office kitchen manager decided to make a case out of the fact that I was ordering a latte and not a coffee. That a LATTE wouldn't be included with the hospitality, but a COFFEE would be. WTF. Who cares? Why even mention it? I'm paying plenty of money for a room in the center of the city, and you really want to make an issue out of the three minutes extra that it takes your staff to make a latte?? And the poor waitress who had to deliver the news ... my heart goes out to her (and I made sure she knew I didn't blame her for this ridiculous distinction). Anyway ... she asked if I wanted the lattes taken away, and I said ... yes, of course. I then gathered my belongings and left, letting her know the entire exchange was unnecessarily awkward. Note to servers out there: just add it to the bill and _say nothing_.

I travelled around the places featured in the film In Bruges. The hotel was excellent, but the city, restaurants, and boat tours were packed with tourists — make sure to book in advance. And that was on a Tuesday and Wednesday; I can hardly imagine what it’s like on the weekend. Ken and Ray apparently stayed in room 10 or 11, not 2x.

This hotel is special it is so close to everything and so much history with the building. We had the best stay something to remember always and i loved the coffee and night cap at the end off the day looking over the canal