Brighton Black Hotel & Hot Tubs

Everything No one there No code given No keys No room No contact

Absolutely nothing

Yes! Everything!

The price

The shower would either scould you or be freezing cold. The pictures did not match the room we were given. The whole building smelt very bad. The room we were given was very beaten up. The staff did not respond to my question about parking Overall a negative experience

Comfortable bed

More like a doss house than a hotel people coming and going at all times banging the doors

Short walk to sea front.

Everything else. A few days before we arrived (and after any possibility of cancellation) we were asked to send them photos of our passports PLUS another £4.97 as an admin fee to be allowed to check in. Given that checking in isn't optional this hidden fee should have been included in the £106 we paid for the night (as for literally every other hotel/guest house/ apartment we have ever stayed in. But the message said if we didn't pay it in time they would charge our card £25 each for non-payment. Shocking.We complained about this, obviously, but the complaint was ignored for 48 hours and I was forced to pay the ransom demand. When I clicked on their automated link it told me the fee was now £5.97 PER PERSON but also that their payment system wasn't working and I had to contact the owners again.Luckily this time they responded. Unfortunately they ignored my objections to be asked to pay extra to check in and told me that if only I had clicked on the "important information" link on Booking.com I would have discovered the compulsory additional charges. Sorry but if I have to click on additional links to discover the real cost of my apartment on top of the advertised price then those are "hidden charges".Anyway after paying and being told our complaint was unreasonable and presumably worthy of being ignored for 2 days we were told we would receive key box codes to enter the apartment by 4pm. We did not.I got back on booking.com and told them we had not received entry instructions. They told me they had sent them to me by Whatsapp. No such Whatsapp messages had arrived. They then sent them to me via booking.com messages. However the instructions they sent me were not correct. They directed me to a black building called "BoHo Breeze". It was actually a light blue building called "Skye Blue". I was asked to find a key safe on "the brown door".

The location

Everything They lied about everything. We had no tv, the curtain pole fell on my daughter's head, there was a cracked tile on the bathroom floor. Trying to contact them was a nightmare and when you did get through they lied about everything. It basically is a shit hole. The Coffee and tea facilities were out of date by 5 months.

Nothing!!! Really awful.

Wet paint on walls, Very bad smell, filthy unhovered floor, we left straight away. Didnt even stay for 20mins, not helpful no.relpy from staff,

Sea above this hotel is pathetic

Booking in procedure ridiculous system, all on what’s app, & no feedback, didn’t have passport with me, & didn’t accept my photo bus pass, then charged an £29 to confirm my booking, when finally got room, tv worked for 1hr only, toilet bowl filthy, & shower pathetic no hot water, reported this , again on watts app , without any feedback or no attempt to contact me or deal with the above issues , Pathetic hotel , don’t stay there & in a poor area Regards Steve street

Great location, fridge in the room so proper milk in my coffee.The toilet & lamp was broken but the staff fixed it promptly.

The front door banged loudly

DO NOT BOOK

My partner booked this supposedly ‘4 star hotel’ last year ready for the Brighton marathon in April 2025. As it was getting closer to the marathon date, we decided to look at our reservation again, and had seen that the booking had gone from a 4.5 star hotel to a poorly rated 1 star ‘hotel’ - (I would argue more a HMO type building) We noticed that all the reviews were awful, saying there was no staff available, the room was not as described and the cleanliness of the place was just horrific.One of the reviews specifically said that there was no toilet paper, so my partner went ahead and pre messaged the person or company that owns the room we was staying in, and asked: “will there be toilet paper?” - they responded and assured us that the management has been changed over and not to worry about those minor details. We was happy to hear this, until we arrived at our room.The room, was not as described and also wasn’t as dolled up as the pictures looked online. Looking past this, the room had a funny smell, which we then entered the toilet to investigate. Only to be greeted with what only could be described as a huge pile of human faeces that was completely blocking the toilet. Not to mention, the back of the toilet had NO WATER in it, which meant the flush wouldn’t work at all. We could not flush down the fasces that was left behind from the person before us. - Absolutely disgraceful and shouldn’t have even been here to begin with. And most importantly shouldn’t have been our problem to deal with.My partner had to get the kettle from the room and fill it up with tap water from the sink, to then drain it into the back of the toilet so we could at least try get rid of the awful smell and sight. This clearly shows the room wasn’t cleaned before hand? We started to then question other areas of the room, such as the shower and the bed sheets. We just felt so unclean and dirty. My partner then had to go to the shop to grab toilet paper and bleach.

Great location good price, and great communication

Nothing, it was digesting, looks nothing like the pictures, dust everywhere, the staff was horrible, no staff were even on the premises to help out when our door wasn’t working.

Hated every minute of it. Stank of cigarettes, my wardrobe was busted up, the carpets were peeling off, the side tables were so old that parts of them was chipping off

Location

A hidden deposit fee after you’ve already paid and booked the room.The tv doesn’t work, staff ignored my messages after I raised this issueThe front door doesn’t lock and isn’t secure,there is a hostel for drug addicts opposite the hotel.There are people living in the “hotel” who are loud all hours of the day and nightThere is no staff to get in contact with

Disaster!

They give wrong code to the keysafe and I can’t open my room, I message the hotel and replied after an hour.

Terrible

The hotel shouldn't be allowed to be on booking.com it's noisy all night with people coming and going very suspicious behaviour and not a good class of visitors staying there it's more like a hostel the place should be closed down

Location

The room is advertised as the deluxe suite, however this is not the case at all, the beds are put together and very uncomfortable with unclean mattresses, shower very hard to control with boiling hot water, fridge was mouldy I had to bleach it out, no security in the room i.e no lock on the balcony door, very dark and dimgy entrance with filthy carpets throughout, also fire alarms going off through the night.

Location was great

Fridge didn’t work in room and check in took a while was left waiting outside

DO NOT STAY AT THIS HOTEL. Dirty. Cold. Unexpected charges. 100% AWFUL

Had to pay unexpected insurance waiver fee day before check-in Check-in was very difficult. Room was dirty. No heating. Draughty window. Nothing like the pictures on Booking.com

Disappointing

Dark, smelly, unkept, noisy people all night, people smoking in building, uncomfortable, not what it looks like in pictures

nothing went well. the photo of the outside has not been updated. looks worse now.

hotel refused to communicate by message or phone (no whatsapp) ended up having to book elsewhere on arrival. avoid.