Hotel du Vin Birmingham

The hotel was in an excellent location - in a very central location close to the station, but also had n an attractive part of the city, and not noisy. The room was a great size, and stylishly decorated and furnished. The bathroom was smart and very large, with a bath and a fab shower. The breakfast was excellent, with a lot of choices. The rooms all had names of wines.

Nothing!

Rooms were difficult to locate. There were no room numbers-just names-and no signs to help locate the rooms.Dark inside hotel, dark inside the rooms, poor lighting. Rooms had a big bed, it was comfortable-but everything felt more dated than luxury. Room was clean, but small. Breakfast wasn't included-we paid and extra £48 for this but it was very poor. White plastic table cloths on top of linen, coffee machine not available, poor food presentation, poor selection of pastries, yoghurts and fruits. Room was dark, unlit-depressing start to the day. The staff started hoovering when we had not finished breakfast.

Room dark and dated.Breakfast shocking-horrible dinning room-cheap and not cheerful.

Room was huge and the front of house staff were friendly and even provided the room before check-in as it was ready

Proximity to Snow Hill Train StationWater Pressure from shower Nice smelling toiletriesQuality bed linen

Quality of Room (Rosemount) - the view from the window was of scaffolding and netting. We had a choice of 3 rooms, this was the least worst. Rosemount was very dark and dingy. The carpet was incredibly stained, topped off with marks from an iron. The fixtures and fittings were very tired, scratches, marks and chips on many items. The bathroom was cold and dank. Really don't expect to see mould around the bath taps, shower screen and tiles. The tea/coffee tray located on a shelf in a very dark wardrobe. Why not put lights within so you can see to put the kettle on? The breakfast room was uninviting and lacked atmosphere. Paper tablecloths!!! Struggled to see out of the window as it was very very dirty and window ledge full of dust and debris. Breakfast very disappointing. Hotel lacked general cleanliness, internal glass doors very dirty and smeared. Whole hotel looks very tired, dreadful value for the high price paid.

The staff on reception and in the bar were wonderful so friendly and helpful.The size of the bed was ridiculous in a good way! and very very comfortable

There were a few bits in the room that needed attention, the towel rail didn't work, one lf the pulls foe the blind behind the bed was on the desk in the room (seems someone had accidentally broken it and then not replaced it). There were two heaters in the room so we're assuming there may have been previous heating issues. I also find the bathroom layout slightly odd - the shower and bath are great but the bath feels oddly shoved in the leftover space. It would have made more sense to extend the elevated shower platform all the way across (remove the right hand wall of glas separating the shower from the bath) and have the bath on the platform almost within the shower area - it's a big enough space to do this and would work a lot better / aesthetically better too

Good location with nice rooms.

Breakfast was expensive and probably one of the worst I’ve ever had in a hotel. Coffee machine was broken and the very small breakfast buffet was in a completely different room.

Location was excellent

Rooms were very hot & stuffy. Couldn’t open window & had to phone for help with air conditioning. Issue resolved for a short while but then temperature increased again, hardly got any sleep.

Room was lovely and staff were friendly and helpful

It was a long way from the breakfast table to the buffet!

Good location, nice and clean

Cold Shower, and room small compared to the large space given to the bathroom.

Very clean , nice features friendly staff

Nothing really

Lovely converted old hospital . Friendly staff. Comfy bed and bed linen . Shower excellent . Very good breakfast and very helpful with gluten free dietary restrictions.

Our room could have done with a bit of decor update - carpet was stained,chips and knocks on tables and furniture .

Friendly staff good location quality rooms

Noisy fire doors /doors and lift klunking kept me awake

The room was adequate in size, well furnished and had a comfortable bed. The price made it great value and the location was spot on for our evening out.

Beautiful building and decor! Nicely decorated and the rooms are spacious.

The radiators were not working so we had heaters. The toilet was very close to the wall so not easy to manoeuvre.

Centrally located.Great bath

Couldn’t open the window as was locked and reception wouldn’t pick up.Musty smell in the room .

The location was great, everything we needed was within walking distance so no taxis required. Bar staff were very friendly and had one of the best Expresso Martinis to date! Bath was lovely and deep (I’m very tall) so very relaxing.

We were not made aware prior to our visit that there would be scaffolding around the property! I appreciate work needs to be done, but it was right outside our bedroom window. If we were told then I would have asked to be moved to not look out to that. Breakfast was very disappointing - not the usual Hotel Du Vin standard we have received before in other hotels. Scrambled eggs burnt and missing ingredients on the plate. Continental options were very limited and not replenished. Biggest issue the parking! We should have received a 55% discount from the hotel with car park you recommend and we did not get this. We didn’t realise there would be an issue until we had left the hotel and checked out. The hotel did not answer the phone to help me so I had no choice in paying the full £35!!!! I have emailed the hotel this morning with images of receipts and have not had a response as of yet.

Everything, honestly could not fault anything. The team were fantastic. I asked for a few extra things and was an instant yes.The room was absolutely spotless, not one single fleck of dust. Perfect

Stunning building, comfortable bed, large room, excellent food, prime location

Couldn't control the temperature at night and was cold

The hotel is very close to my office

1) No Central heating/heating. Only portable heaters which are not enough to cover the room. I felt very cold throughout the night.2) A Handyman (Painter) was trying to enter my room when I was away from my room for about 5 minutes. I was not given prior notice.

Situated in a nice part of the city in a beautiful building. Lovely staff and nice spacious rooms.

Felt the public areas were a little drab and need some upgrade. Breakfast was ok but no improvement on lesser hotel chains. Two bottle beers in the bar were 12.50 which meant we only had one. Left with the feeling of ‘could be better’!