CoolRooms Palacio de Atocha

The rooms were beautiful and elegant suites, huge bathroom, comfortable king bed, and with such attention to details that please people that stay there. We also had dinner in their poolside restaurant which was the best dinner we had in Spain.

Not really. I'm personally not a small elevator guy, so I take the stairs. If I stay here again I will explore options on the 1st floor.

Wonderful location, 7-8 min from plaza mayor/sol, 15 min walk to atocha station.

Bathroom lighting could be brighter for shaving but it was quite manageable.

The staff was fantastic and eager to please.

We had a wonderful time and everything was truly perfect, starting form the staff at the reception, throw the beautiful designed room to the great location in walking distance from everywhere.

First class

Great room, excellent food and staff were amazing.

Everything from the room, the staff and the location was exceptional. Our room was incredibly spacious, clean and comfortable with a beautiful view of the courtyard. The staff was super friendly and knowledgeable and made us feel right at home. We also loved how centrally located the hotel is as it's walking distance to all the museums and sights, with wonderful tapas restaurants in the surrounding streets.

There was nothing that we didn't like.

The hotel & the staff are exceptional, it's a renovated palace and the hotel is relatively brand new. So expect it to be in pristine conditions, exceptional service from staff that is passionate to help. Our special occasion was taken care of and they made our day so much more special.

Lovely staff, great location. Room was superb.

Glass doors to toilets. Otherwise perfect.

Service and food were excellent. Atmospheric building in a great location for shops, sights, parks and museums.

It was mid winter and very cold when we stayed. The heating struggled to get the room warm. No heating in the bathroom.

Service was impeccable. Friendly, helpful, professional. We loved the boutique vibe of the hotel but everything we needed and more. The room was incredible - gorgeous, spacious and restful.

We picked an expensive weekend to visit - rates felt quite high but this was across the city.

Location service and comfort all top notch.

Decor maybe a bit too dark?

The suite was specious and amazing. Maybe the best suite I stayed at in Europe as it has a high celling which adds to the luxury and all details are thought off to make the guest very comfortable . Staff and location are wonderful.

The only thing was the AC as even when switching it on I could not feel that it’s on so we had to open the window but to be honest we did not report the problem

Location, staff, room we stayed in.

The Hotel is absolutely fantastic, in a very convenient location to visit Madrid. It is a hystorical building that was renovated in an excellent way. All the facilities are great and so is the room, which was large and extremely comfortable (the bathroom and the shower in particular). Highly appreciated the multiple amenities, which are rather uncommon nowadays. Last, but not least, the staff is very polite, welcoming, and efficient.

Stunning property, excellent staff, felt very luxurious!

The pool area is small, the pool was freezing and not really suitable for swimming, more decoration…

Luxury boutique hotel! Quiet, clean, exceptional service, friendly employees, impeccable! Great location and within walking distance from everything. You will not be disappointed. 10/10.

We loved our 2 night stay at CoolRooms. It is a beautiful boutique hotel in the centre of everything. Such helpful and friendly staff who were so accommodating (casually asked concierge Chris for tapas bar recommendations and next time we saw him he gave us a list of bars and restaurants, so kind!). The room was very big and so well designed. The bed comfortable, and bathroom gorgeous. We didn’t have breakfast but enjoyed the poolside bar. Would be a bit awkward swimming in the pool as the restaurant patrons surround it (but you would only use it for a cool down anyway definitely not to sunbake). Didn’t still need from giving 5 stars though!!!

Everything, but especially the service from Chris and Evan at the front. I never touched a suitcase, they answered my questions and helped ma whenever they could. The room was huge, and spotlessly clean! They provided pool towels and a basket to take your things down. The pool area was beautiful for relaxing around, having a drink, and having breakfast.

Not a thing. Although I think for a multi day stay, offering one unique dish on the breakfast menu would keep things interesting.

Lovely people, relaxing environment. Breakfast was served overlooking the pool area. Delicious. Location was perfect as we walked everywhere we needed to go. Very enjoyable!

Incredible hotel staff (both attentive and respectful) with best-in-class breakfast.On top, good location at the heart of Madrid, very charming patio with swimming pool and high standards bedroom