Hospes Puerta de Alcalá

loved the cookies and water in my room at night. staff was so nice

nothing....had to leave

Nice big room in the heart of Madrid. Large Bathroom with Rain Head shower.

A little far (walking) from the Museums.

Staff

Far from Plaza Mayor

Excellent location , facilities, breakfast and personnel

Closets , shower missing a place to put your shampoo

Best location in town, staff is very friendly, beds are very comfortable. It’s simply an easy bet if you like good hotels. Don’t expect huge rooms, remember it’s a city hotel, you shouldn’t be spending too much time in the room!

Location of the hotel was excellent and the room was very comfortable.

Would have liked to have been able to have breakfast outside. The Spa facilities were modest.

The breakfast was excellent, costumer focus of the staff

Room service (menu)

Great staff, cleanliness & breki. Room was nice

A little noisy at night. Expensive room for what it was

Beautiful building. Set on a busy roundabout you are central to everything. Hugh standard of accommodation

Ironically one thing about location. The bar next door - nothing to do with hotel- plays ridiculously loud music. If you’re in a front bedroom (to get the view of city) it’s pretty bad. Shame as it’s not the hotels fault.

Location and people

The room was very noisy, and the one hour of private sauna time was not honored. Additionally, the floor in the shower was broken.

Fácil el checking y checkout nice PEOPLE in reception

Rooms y upgrade

location ,room, view,

location, service, support from the staff (Manuel ,Cesar and Ilya)

The noise outside and the cleaning staff

Super friendly staff.Hotel very well located.The hotel have some years, but is well maintained.

We were returning guests and had an excellent experience in 2019. The property is well positioned for walks to the park, museum, shopping and sights. Interior space is comfortably modern. Our room was large and intelligently designed for our week long stay. The staff from top to bottom excellent.

The area immediately surrounding the hotel is dense with outdoor cafés, construction, foot and car traffic. One restaurant played endless loupes of annoyingly loud (and bad) music until midnight or 2AM. We were on the first floor and could not avoid the sound or move. It affected our entire experience.

Staff were extremely friendly and went above and beyond expected service.Our room was spacious and well appointed, clean and quiet and the bed was very comfortable.Finally, the location is superb and I would recomend anyone travelling to Madrid for a break, to stay here!

Breakfast maybe could be served outside. The current breakfast room, I found cramped and not bright and airy.Also, breakfast might include more options, the menu, I thought, was quite small, although beautifully cooked!

Location Beds

The lighting in the living room, bedroom and bathrooms is absolutely insufficient.How can a lady put on makeup in these conditions? I understand fashion and design but we are not in favour of open space bathrooms... a little privacy pls!The furniture is spartan (is it called minimalist?) to use a euphemism and is not up to the standard of a 5 star hotel.Too bad, the location is very good and the staff was kind and efficient.The quality/price ratio is absolutely out of place.We will return to Madrid but under no circumstances will we return to this hotel.

Great stay at Hospes Puerta de Alcalá. Location is fantastic (smack between the historical part of Madrid, and the best shopping and dinning area of the city. The hotel is in a refurbished classic building, nice touches throughout, and service is warm, prompt and attentive. Very nice breakfast, and a large comfortable room. Will be back.

Slow elevator and tiny gym.

The location was perfect, right on the doorstep of El Retiro Park. We could walk easily for sightseeing and the tour buses stopped very close. Plenty of bars and restaurants in the vicinity. Our room was very spacious and quiet. The staff was welcoming when we arrived early and friendly.

Lovely spacious room, with a big shower a comfortable bed.Good location.