Santo Mauro, a Luxury Collection Hotel, Madrid

Very clean. Well situated. Very quiet. The staffs were very welcoming. Very luxurious

Perfect for a short getaway — clean, quiet, and excellent service.

Opulent, beautiful courtyard, excellent breakfast and service.

the location was great but we waited over an hour to get some eggs for breakfast..despite the fact that at one point there were 6 waiters and hardly any tables occupied

I thought that they had a swimming pool but apparently it is under renovation....in the summer!!!....yesterday was 36 degrees!!!!

Beautiful building and beautiful garden

Very limited choice of breakfast

Beautiful building and beautiful garden

Very limited choice of breakfast

We booked as a treat since our flight got canceled. We thought if we had to overnight in Madrid we would do it in style. The property is stunning beautiful, the staff was super friendly and the sheets were amazing soft!

Nothing! I can't wait to come back with my husband for a few nights!!!

Very friendly and polite staff, beautiful garden

Constantly private events which prevent using big part of the hotel facilities including garden, lobby, etcIn my three visits there three times there were events that blocked bigger parts of the common areas for hotel guests. I understand it is a great place for events but not for ordinary hotel guests

Top terrace, beautiful hotel, excellent location. Rooms in the adjacent building were good but not as extraordinary as the rest of the hotel.

Beautiful hotel, property and excellent staff. We loved the decor, the focus on details and the outside grounds (despite the cool weather during our visit). The bar (with local cocktail) was a highlight. We had a nightcap each night of our stay.The breakfast room (library) was amazing too.

Our room was excellent, but not enough outlets to plug in our devices. Also, a bit dark (especially with the shades drawn)

I loved the hotel’s luxurious design inside- out, and the staff’s support & kindness.The paper roll in the bathroom was of excellent quality with beautiful stitching! They accommodated us for an upgrade as the rooms were smaller than expected, which was very much welcoming! The room service people were truly kind & helpful in anyway they could, which said a lot about their hospitality

Salty food (e.g. seafoods as fish) and not fully cooked.meats still medium rare vs well done when asked for such.

The hotel is really extraordinary, great location in a quiet area but near everything. The personal was also very kind and warm

What didn’t we like? First of all the building itself is like a mini castle in a quiet and cozy part of town. All of the staff are nothing short of amazing. The rooms are stunning. The breakfast in the garden (aka oasis) was exceptional. I wouldn’t consider any other hotel in Madrid.

Nothing. Really.

The service and library room

The gym was not available

I loved the attention. The staff is really nice and helpful. They did all they could to fulfill our requirements.The location is good and the garden beautiful

The building is a bit old and the windows are small, so little natural light comes into the room

I loved the attention. The staff is really nice and helpful. They did all they could to fulfill our requirements.The location is good and the garden beautiful

The building is a bit old and the windows are small, so little natural light comes into the room

The hotel is very nice and the staff is very friendly, worthy of a palace. The location is excellent too.

There was only 1 small window, that did not let enter much outdoor light. Also, no dimmer that allowed to control the lights for a smooth waking.

The hotel/ former palace is beautiful, both outside and inside. The staff is extremely helpful, kind and friendly and we've had all our needs taken care of (special thanks to Hector!). The rooms are cosy, clean and the beds dreamy. The breakfast room with a la carte menus is just perfect. Everything was as expected from a hotel of this category. We'd definitely come back.

Nothing really.

staff were so friendly and so helpful, beautiful hotel and amazing rooms

breakfast was a little slow

The hotel was beautiful and the staff was friendly. Food and service is general was very good

I stayed for 9 nights and I booked a suite to be comfortable during my stay. However, I couldn’t sleep properly as the noise from other rooms and hallway was so disturbing. In addition, the rooms haven’t been properly cleaned, especially the bathrooms, which I find very concerning during the current pandemic.