Hotel Villa Real, a member of Preferred Hotels & Resorts

Could not sleep at night due to noise from adjacent room and staff and management were not helpful in addressing it

Absolutely everything was perfect. The hotel was beautiful and clean. Every single member of the hotel staff was courteous, helpful, and went above and beyond their call of duty. The location is great, next to amazing restaurants and entertainment.

It was honestly the best experience I¿ve ever had traveling.

Gorgeous rooms; wood and marble everything. Comfortable bed. Clean.

European tubs are dangerous.

Location was absolutely perfect. Close to all tourist sites and to all of the great clubs and nightlife and restaurants.

Is in the center of old Madrid

The bathroom,is a bathtub,very incovenient,if you are 30 is fine, But if you are 60 the height from the bathtub to floor is incovenient

Great service

We were up charged for having a small child extra $91/ day for a junior suite

Location.

The room was constantly cold. We could not get it to warm up.

The hotel is absolutely beautiful, it is hard to describe how elegant it is.

Great Staff, Very Cleanly, Roomy Enviornment, Exciting Ammenities.

Primary Issue was Sound. Doors and walls are paper thin. Anything going on outside the room can be heard perfectly, which is bothersome when trying to rest.

Great hotel! We loved the location near the prado. The family room was great for our family of 4. The rooftop pool and bar were also a great place to relax.

- Super nice and professional staff- Breakfast - Location- Spotless rooms

It can get very noisy! It’s a refurbished old hotel, and they kept old doors and marble floors, and not very good sound insulation, so basically you can hear old doors slamming all night

It has a decent bed. It isn’t fancy or extra. It is very basic.

It’s overpriced. It doesn’t include breakfast. The staff is nice only if they’re no minor issues. If you have any problems they then may or may not be very kind, and if your card doesn’t take and you try “to many” they will refuse you and claim it is suspicious! Unbelievable. I had stayed before and when I came back because it was easier than finding somewhere else new I had the worst experience, they let me think I was going to stay there but they waited till it was 10 o clock pmTo tell meThey can’t accept me staying because I used to many different cards??? Weird. Never expected the way the treated me.

Staff very warm, welcoming and attentive. Room is spectacular, with everything needed for your bath and for good nights of sleep, and a bonus: mini-fridge is included. Location is outstanding, you can go by foot to the main places, and it's also very closer to the subway. The hotel's restaurant is also perfect, where we ate the best meal in Madrid. I would rate 11, 12, 13... if I could. Best of the best.

The staff were very welcoming from day one and Javier was very helpful in informing us where to go since we mostly traveled by foot exploring the cities beauty it has to offer and history. Overall the location was amazing close to everything and lovely, very much so.

Location is great. The Terrace has a beautiful view. The staff is very kind.

Need an upgrade. Lobby is a little old fashion to be a 5 star hotel .

Hotel Villa Real is a classic old style luxury hotel centrally located near the Prado, Sol, Plaza Mayor, Parque del Retiro. It’s close to the Ritz and Palace but a little less flashy and less costly. Staff and service were perfect.

Clean, felt luxurious, friendly staff

Reception, cleaning , room service, location: everything on the top level

Great location, wonderful family room, extremely helpful staff

The location, the facilities were great. Rooms and hotel beautiful. Staff friendly and hotel was clean.