Relais & Chateaux Hotel Orfila

Staff is unbelievably helpful, warm and caring. Hotel employee was particularly helpful with good recommendations and getting train tickets for us. Other hotel employee also wonderful. Husband wasn't feeling well and staff offered to make any food or call doctor. Beautiful patio!

We loved this hotel. Well managed and great staff who cares about customers. Would return in a heartbeat.

The room and the entire hotel were very well-appointed. The staff was extremely helpful and friendly. I am a senior who was traveling with my 20-year old grandson on his spring break from college.

There was a minor problem with a leaky faucet that took us three tries to get fixed and it took a while to get our king bed changed to twins. But these small glitches did nothing to detract from our enjoyment of the hotel.

Peaceful, personalize attention and very clean rooms.

Fabulous staff who go out of their way to help you do whatever you want.

No. Wonderful.

Breakfast was very nice - with good variety of local and international food. Serving was very elegant. Staff was very accommodatingThe reception staff was very helpful on multiple occasions.The dinner the restaurant in the evening was very good Location was nice - walking (albeit long walk) distance to the city center, but surrounding district has its charm and few walks we had through Salamanca were very pleasant.

Everything was amazing. The service was top notch, staff speaks Spanish and English, the breakfast was custom and quiet and served until 11, very close to a metro station and a 30 minute walk from the Prado and other attractions, etc.

The water took a few minutes to get hot rather than a few seconds, and the elevator is slow. Everything else was amazing.

A beautiful boutique hotel convenient and close to everything AND situated on a not heavily trafficked sidestreet which kept things quiet and tranquil and allowed taxis to be waiting to pick you up and drop you off right at the door. We were greeted at the entry where our luggage was pulled out of the taxi and the ataff quickly checked us in. They offered auggestionw for restaurants and nightclubs and made reservations for us as requested with a smile. This is a pomished and very professional staff! Gorgeous outdoor eating area in the garden, also an inside gorgeously decorated dining room with delicious, high end ingredients and sophisticated food with a mix of Spanish cuisine and international flair plus high quality, fresh ingredients. Impeccable service throughout. We had a very large King room facing the garden on an upper floor with a sitting area, a fancy bathtub in the hall and a closet also off the hall, which allowed enough space to store our open luggage without tripping nor taking up space in the large bedroom with sitting area. Have been to many lovely, expensive fancy hotels in Madrid and this has been my favorite so far!

I would have loved a pool but that’s just because Madrid in July is hot as blazes:-). Not a minus really.

Great location, quiet nice hotel and friendly staff

The property is elegant . The experience begins at the reception with wonderful staff ( special thanks to Bruce and Clement ) . Rooms were large and super clean and comfortable and well decorated with art pieces . Breakfast was excellent and classy .

A spa or a fitness room would have been good

It’s a luxury boutique hotel, with high service standards.

The restaurant’s menu lacked adequate vegetarian options so we had to eat elsewhere. Fortunately there were good restaurants within walking distance. Also, the room felt a little small for the price.

Location and staff were fantastic.

Hotel needs a bit of a renovation. Premises were a bit worn.

This is a charming smaller property that is located a short distance away from the city centre. The room was good size, well appointed and nice decorated. The breakfast buffet was quite good, with very attentive breakfast staff. The front desk staff were pleasant and helpful.

Expensive.

Very stylish and quiet. Reception staff were very efficient and they looked after us very well. Lots of little treats along the way which was very nice.

breakfast was very good. immaculate service and great choice

only one thing . we reserved a table for dinner and it was taken when we arrived plus the tasting menu in the restaurant did not live up to expectations. it is slightly misleading that the hotel says the restaurant has a 2 Michelin star chef but he is rarely there.

the cleanliness of the room, the design of the hotel

The receptionist, in particular, was noticeably unfriendly and unhelpful

The staff were attentive and the rooms were beautifully furnished. We also enjoyed the buffet breakfast, and dinner in their lovely restaurant.

Very friendly, small, great location, beautiful room

The bar was a little cold and not anywhere really cosy to sit if you went in the winter

Its a great small hotel, the food at the restaurant is great and the staff across the board are friendly, serviceable and always helpful, just a great stay close to everything walking

I believe they need a better electrical system lack of contacts

Beautiful interior ,cost and opulent

Coffee ,sadly coffee was the weak point

Centrally located on a quiet street. Small and cosy. Superb team of staff to welcome and help make things right when things go wrong . Rooms and everything else in the hotel is exemplary clean. Breakfast is simply beautiful- food / service/ deco. This is our second time staying in Orfilia this year . Still wonderful .